Turbine Software Upgrade

This article describes how to upgrade the software of the Turbine series of intercom devices to version 4.2.3.9. Note that there is a separate Upgrade procedure for INCA IP stations.

There are two recommended ways of upgrading the software on the Turbine station:

• Using the VS-IMT Intercom Management Tool
• Using the web interface of the station it self

The VS-IMT tool allows mass upgrade of stations.

Upgrade TCIS or TKIS-2 (Turbine Compact) from version 3.0.x.x

Upgrade using the VS-IMT tool

Prerequisites

1. Download and install the VS-IMT tool
2. Download the software package tsi-3.0.3.5.zip. Don't unzip the file.
3. Download the software package sti-prod-4.2.3.9.zip. Don't unzip the file.

Upgrade procedure

• Start the VS-IMT tool
• Select Create project or open an existing project, and start the wizard that takes you through the discovery and upgrade process, by selecting File > Launch Station Wizard
• Press Next to go to Station Discovery. Enter the range of IP addresses (From - To) to search for, and press Search
• When the discovery process is finished, select all stations in the list by checking the Select All flag

Station Discovery window

• Press Next two times. You've now come to the "Upgrade Stations" window:

The Upgrade Stations window

• Now the software packages must be imported into the VS-IMT tool:
  • Select Import image..., and browse to the tsi-3.0.3.5.zip file, and select Open
  • Select Import image... again, and browse to the sti-prod-4.2.3.9.zip file, and select Open

• The next step is to upgrade the Turbine stations to 3.0.3.5:
  • Select the Turbine Image = tsi-3.0.3.5
  • In the list box, select the stations to upgrade. Use Ctrl + click to select multiple stations.

Turbine image and stations selected, ready to start the upgrade

• Press the Upgrade button to start the upgrade process. The status is shown on the screen. The Status will become Success when the station is up and running after the upgrade.

• The next step is to upgrade the Turbine stations to 4.2.3.9:
  • Select the Turbine Image = sti.prod-4.2.3.9
  • Check the flag "Enable upgrades requiring boot/environment version upgrade"
  • In the list box, select the stations to upgrade. Use Ctrl + click to select multiple stations.

Turbine image and stations selected, upgrade in process

• Press the Upgrade button to start the upgrade process. The status is shown on the screen. The Status will become Success when the station is up and running after the upgrade.

Upgrade using the Web Interface of the station

Prerequisites

1. A TFTP Server must be available. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
2. Download the software package tsi-3.0.3.5.zip, and unzip the package and store the files in a folder on your PC.
3. Download the software package sti-prod-4.2.3.9.zip, and unzip the package and store the files in a different folder on your PC.
4. Check if your local firewall is not blocking incoming ping/ICMP (Turbine station is pinging TFTP Server during update process)

Upgrade procedure

The upgrade is a two-step process:

• First install version 3.0.3.5, then
• Install version 4.2.3.9

1. Start the TFTP server program and click Browse, and select the folder where the version 3.0.3.5 software files are located

TFTP Server - Browse to the folder where the software files are located

2. Log on to the Turbine Station web interface. Default login credentials are admin and alphaadmin. Select Station Administration > Manual Upgrade

3. Enter the IP address of the TFTP server (I.e. the IP address of your PC)

4. Enter the image file: tsi-3.0.3.5, and click Save settings

Load tsi-3.0.3.5 via the station web interface

The station will now contact the TFTP server and download the files. The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the Log viewer tab in the TFTP server program.

When the station is up and running again, the next step is to install version 4.2.3.9:

5. In the TFTP server program, Browse to the folder where the version 4.2.3.9 software files are located

6. In the Turbine web interface enter the image file: tsi2sti-4.2.3.9.ipk, and Save settings

Installing tsi2sti-4.2.3.9.ipk via the station web interface

The station will again contact the TFTP server and download and install the required files.

Troubleshooting

For upgrade from version 3.1, 4.0, 4.1 see article: Upgrade Turbine stations from 3.1, 4.0 or 4.1

In the case the upgrade is not successful it may be due to a windows setting.

• For Windows XP: http://www.sysprobs.com/enable-ping-in-xp

• For Windows7: http://www.sysprobs.com/enable-ping-reply-windows-7

• For Windows10: http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server