VS-IMT Upgrade Stations

This article describes how to upgrade (or downgrade) the firmware of Zenitel IP devices using the VS-IMT PC tool.

Prerequisites

• Download and install the VS-IMT tool on a Windows computer. Make sure you are using the latest version of the software.
• Download the latest Device Firmware Package VS-IS_6.x.x.x.zip, and store it on your computer. Make a note of the location. Don't unzip the file. The VS-IS Device Firmware Package is a collection of firmware images for most types of Zenitel IP intercoms and devices.

Upgrade procedure

1. Start IMT, select Discover & Upgrade from main menu
2. Enter From - To IP address range, and Search
3. Select Import Image…, and browse to the VS-IS_6.x.x.x.zip file
4. Select which devices to upgrade by Ctrl+Click (individual devices), Shift+Click (range of devices) or Ctrl+A (all devices). Selected devices are highlighted in blue color
5. Press Upgrade
6. The Status column shows the upgrade process. Wait for all upgrades to complete.The status will be reported Success when a device is up and running with the new firmware.

The Discovery process will search and list all devices in the IP range specified

• Select which stations to upgrade by checking the Select flag for individual stations, or the Select all flag for all stations
• Next will take you to the Identify window (we skip this step now), and Next again to the Upgrade Stations window
• Import the software image files into the IMT repository by selecting Import image... Browse to the location where the downloaded files were stored, and select Open.

Importing the software image files into the IMT repository

• If there are multiple software images in the IMT repository, select from the dropdown menu in the Station software images panel which software image version to use
• The Software column shows the current software version in the device, and the Target SW shows the software version after the upgrade
• Select which devices to upgrade by Ctrl+Click (individual devices), Shift+Click (range of devices) or Ctrl+A (all devices). Selected devices are highlighted in blue color
  • Different device types (e.g. INCA and Turbine) can be updated at the same time. The Exception is Flowire, which has to be upgraded separately
• Click the Upgrade button to initiate the upgrade process

Ready to start the upgrade process

The Status and the Upgrade columns show the upgrade process. Wait for all upgrades to complete.The status will be reported Success when a device is up and running with the new software.

Turbine notes: When upgrading from version 3.1 and later, one can update directly to the final version, e.g. vsft-4.11.3.0 Upgrade from version 3.0.3.5/3.0.3.6: First update to sti-prod-4.7.3.0, and finally vsft-4.11.3.0 Upgrade from version 3.0.3.4 or earlier: First update to tsi-3.0.3.5, then to sti-prod-4.7.3.0, and finally vsft-4.11.3.0

Flowire notes: FCDC3 is supported as from IMT ver. 1.6.3.0 Flowire units cannot be upgraded at the same time as other device types. Flowire units must be upgraded separately. Flowires will be upgraded sequentially, one-by-one Upgrade of a Flowire device is disabled if the device has an IP Address in the range 169.254.1.x

Turbine Video Station TCIV-x notes: If video is not working after having upgraded the Turbine Video Station TCIV-x to firmware version 4.11, see article TCIV - No video after upgrading to v. 4.11

IC-Edge vs Pulse systems: In an IC-Edge system the minimum firmware requirement is Turbine ver. 5.x and INCA ver. 2.10.x.x. This is a requirement for all devices in the system. In a Pulse system all devices must be running Turbine firmware 4.x and/or INCA firmware 2.9.x.x (or older versions) If you have Turbine device with version 5.x, or an INCA device with version 2.10 or newer (i.e. IC-Edge), and want to use them in a Pulse system, you need to downgrade the Turbine to ver. 4.11.3.x, and the INCA station to version 2.9.3.x. Use the download links at the top of this article to get the firmware, and use the procedure described in this article to perform the downgrade

If a device fails to upgrade or in case of any other problems, see VS-IMT Troubleshooting & Technical Background.