Difference between revisions of "AMC-IP software upgrade (Red AMC-IP board)"
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[[image:AMC-IP card.jpg|thumb|250px|The red AMC-IP Board]] | [[image:AMC-IP card.jpg|thumb|250px|The red AMC-IP Board]] | ||
− | This article describes how to upgrade the software on | + | This article describes how to upgrade the software on a [[AMC-IP - AlphaCom Processor Board (Red)|red AMC-IP board]], hardware revision 4 and earlier. |
− | The red AMC-IP board was produced until | + | The red AMC-IP board was produced until 2010, when it was replaced by the [[AMC-IP - AlphaCom Processor Board (Black)|black AMC-IP board]] (hardware revision 5 and 6). |
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The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed. | The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed. | ||
− | ==Upgrading | + | ==Upgrading to version 10.60.3.14 == |
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The upgrade is done in two steps: | The upgrade is done in two steps: | ||
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# Then install version 10.60.3.14. | # Then install version 10.60.3.14. | ||
− | If the already installed software version is newer than 10.51, the first step can be skipped. | + | If the already installed software version is newer than 10.51, the first step can be skipped (skip point 4 and 5 in the detailed description below). |
− | + | '''Detailed step by step instructions''': | |
− | + | # [[Downloads|Download]] the AMC-IP software package '''alpha_sys_10_60_3_14.tbz2''' (and '''alpha_sys_10_51.tbz2''' if required), and save the file on your PC. | |
+ | # Use an internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''System Upgrade'''. | ||
[[Image:AlphaWeb System Upgrade.png|thumb|left|500px|AlphaWeb - System Upgrade]] | [[Image:AlphaWeb System Upgrade.png|thumb|left|500px|AlphaWeb - System Upgrade]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
− | + | :3. If there are any files listed under "Repository AMC System Packages", these files should be deleted to free up space. | |
− | + | :4. '''Browse''' to the AMC-IP software file ver. 10.51, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute. | |
[[Image:AlphaWeb File to Upload.png|left|thumb|500px|AlphaWeb - Browse and Upload]] | [[Image:AlphaWeb File to Upload.png|left|thumb|500px|AlphaWeb - Browse and Upload]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
− | + | :5. When the upload is finished an '''Install Selected''' button will appear. Press the '''Install Selected'''. The installation takes approx. 2 minutes. The upgrade status is shown in the web browser. | |
− | + | :6. When the system is up and running again, '''Browse''' to the AMC-IP software file ver. 10.60.3.14, and select '''Upload''', then '''Install Selected'''. When the software installation is finished the system will restart with the new software. | |
− | + | : 7. Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished. | |
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+ | ==Upgrading from version 10.x to version 11.2.3.11 == | ||
+ | Upgrading a red AMC-IP board to version 11.2.3.11 is a 3-step process: | ||
+ | # First upgrade the board to version 10.60.3.14, as described earlier in this article | ||
+ | # Perform an Image Upgrade. This is required to go from version 10 to version 11. Follow the instructions here: [[AMC_Flash_Image_Update_XE|Image Upgrade procedure]]. After the Image Upgrade, the board will get AMC software 11.0.3.0. | ||
+ | # Finally upgrade to latest version 11.2.3.11: | ||
− | + | ::* [[Downloads#AlphaCom_E_Series_Software_.28Red_AMC-IP_board.29|Download]] the file alpha-sys-11.2.3.11.zip. Unzip the file. It contains the file '''alpha-sys-11.2.3.11.apkg''', as well as the file '''alphaweb_upgrade_fix.apkg'''. | |
− | * | + | ::* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''. |
+ | ::* '''Browse''' to the '''alphaweb_upgrade_fix.apkg''' file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board. | ||
+ | ::* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser. | ||
+ | ::* When the system is up and running again, '''Browse''' to the '''alpha-sys-11.2.3.11.apkg''' file, and select '''Upload''', then '''Install'''. | ||
+ | ::* When the software installation is finished, the system will restart with the new software. | ||
+ | ::* Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished. | ||
− | + | == AlphaNet compatibility == | |
− | + | * Software version lower than 10.40 cannot be mixed with software higher than 10.40 in a VoIP AlphaNet. | |
+ | * When updating the AMC-IP board to software version 10.60.3.14 (or 11.2.3.11), make sure that all AlphaCom exchanges in the AlphaNet has a software version higher than 10.40. | ||
− | [[Category:AlphaCom | + | [[Category:Upgrade and Recovery]] |
+ | [[Category:AlphaCom Release notes]] |
Latest revision as of 13:03, 23 June 2022
This article describes how to upgrade the software on a red AMC-IP board, hardware revision 4 and earlier.
The red AMC-IP board was produced until 2010, when it was replaced by the black AMC-IP board (hardware revision 5 and 6).
Contents
Backup of customer data
Configuration data will be lost when doing the upgrade.
The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.
Upgrading to version 10.60.3.14
The upgrade is done in two steps:
- First install software version 10.51
- Then install version 10.60.3.14.
If the already installed software version is newer than 10.51, the first step can be skipped (skip point 4 and 5 in the detailed description below).
Detailed step by step instructions:
- Download the AMC-IP software package alpha_sys_10_60_3_14.tbz2 (and alpha_sys_10_51.tbz2 if required), and save the file on your PC.
- Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Upgrade -> System Upgrade.
- 3. If there are any files listed under "Repository AMC System Packages", these files should be deleted to free up space.
- 4. Browse to the AMC-IP software file ver. 10.51, and select Upload. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.
- 5. When the upload is finished an Install Selected button will appear. Press the Install Selected. The installation takes approx. 2 minutes. The upgrade status is shown in the web browser.
- 6. When the system is up and running again, Browse to the AMC-IP software file ver. 10.60.3.14, and select Upload, then Install Selected. When the software installation is finished the system will restart with the new software.
- 7. Restore the configuration by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.
Upgrading from version 10.x to version 11.2.3.11
Upgrading a red AMC-IP board to version 11.2.3.11 is a 3-step process:
- First upgrade the board to version 10.60.3.14, as described earlier in this article
- Perform an Image Upgrade. This is required to go from version 10 to version 11. Follow the instructions here: Image Upgrade procedure. After the Image Upgrade, the board will get AMC software 11.0.3.0.
- Finally upgrade to latest version 11.2.3.11:
- Download the file alpha-sys-11.2.3.11.zip. Unzip the file. It contains the file alpha-sys-11.2.3.11.apkg, as well as the file alphaweb_upgrade_fix.apkg.
- Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
- Browse to the alphaweb_upgrade_fix.apkg file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.
- When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
- When the system is up and running again, Browse to the alpha-sys-11.2.3.11.apkg file, and select Upload, then Install.
- When the software installation is finished, the system will restart with the new software.
- Restore the configuration by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.
AlphaNet compatibility
- Software version lower than 10.40 cannot be mixed with software higher than 10.40 in a VoIP AlphaNet.
- When updating the AMC-IP board to software version 10.60.3.14 (or 11.2.3.11), make sure that all AlphaCom exchanges in the AlphaNet has a software version higher than 10.40.