View source for Getting Started (Zenitel Connect Pro)

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This article describes step by step how to set up the '''Zenitel Connect Pro''' system from the start. It is recommended to follow this article from top down.

The Zenitel Connect Pro is delivered in two ways: 
* Installed on dedicated [[ICX-510 (Zenitel Connect Pro)|ICX-510 hardware]], or 
* as an [https://en.wikipedia.org/wiki/Open_Virtualization_Format OVA-image] which can be installed as a Virtual Machine. OVA images are available for [[VMWare (Zenitel Connect Pro)|VMWare]] and [[VirtualBox (Zenitel Connect Pro)|VirtualBox]], and include the Linux Ubuntu Server 22.04 operating system.

This article is valid for both types of installations.

== Prerequisites ==
=== Software requirements ===
* Zenitel Intercom stations and devices: Version 8.1.3.1 or later

{{note|The 1st generation of Zenitel IP devices (INCA based) are not supported.}}

=== License requirements ===
The Zenitel Connect Pro is a licensed product, and for stations and devices to register to the server, a valid license must be installed.

However, after a factory reset the Zenitel Connect Pro operates fully with a '''20 days free license period'''. The system can be fully configured and tested during the free license period. Just make sure to install a valid license before the free period expires.

For more details regarding licensing, see [[Licensing (Zenitel Connect Pro)|Licensing in Zenitel Connect Pro]]

<br>

== Configuring the Zenitel Connect Pro Server ==

=== How to Access the Zenitel Connect Pro web interface===
'''ICX-510''': Connect your laptop to Ethernet port 0 (Eth 0) of the ICX-510 unit. Open a web browser (e.g. Chrome or Firefox), and enter the IP address of the ICX-510 in the address bar. The default IP address is '''169.254.1.5''', with subnet mask '''255.255.0.0'''. Default username and password: '''admin'''/'''admin'''. Make sure your laptop is in the 169.254.x.x range.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ICX-510 startup.jpg|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Connect the laptop to the Eth0 port</td>
</tr>
</table>


'''Zenitel Connect Pro on Virtual Server''': Use the IP address displayed when starting up the virtual machine. Approx. 30 seconds after startup, the IP address is displayed for 120 seconds.
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP IP Virtual.PNG|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>IP address displayed in virtual environment</td>
</tr>
</table>

<br>

===The Zenitel Connect Pro web interface ===
The web interface consists of four Main Sections:
* System
* Devices and Connections
* Features
* Applications
Each Main Section has a set of menus that can be accesses either by clicking on the '''Tile''', or by selecting from the menu in the '''Side bar'''. You can always return to this page by pressing [[file:ZCP HomeIcon.PNG|75px]] in the top left corner. 

Here is a link to a [[Homepage (Zenitel Connect Pro)|detailed description of each tile]].

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP WebFront.PNG|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>The Homepage of Zenitel Connect Pro</td>
</tr>
</table>

=== Software Upgrade===
It is highly recommended to upgrade the Zenitel Connect Pro to the latest software version before proceeding with the commissioning.

Download the .swu file from the [[Downloads]] section of ZenitelWiki. Go to '''System''' > '''Software Upgrade''', and “drag & drop” the file to the area shown below:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP_SW_Upgrade.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Easy Drag & Drop software update</td>
</tr>
</table>

The upgrade progress is shown in the web interface. The system will be out of service while the new software is being installed.

=== Network Settings===
The ICX-510 unit has 2 network interfaces, labeled Eth0 and Eth1. The default configuration is:
* Eth0: Static IP-address 169.254.1.5/16
* Eth1: DHCP

Good practice is to use Eth1 for Production (intercom devices, integrations etc.), and keep the default settings on Eth0 and use this interface as a management interface.

A Virtual Machine has a minimum of one network interface. All interfaces are configured as DHCP.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Network.PNG|501px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Network configuration</td>
</tr>
</table>

{{note|It is recommended to use '''“Static” IP address''', as the devices need to know the IP-address of the server. Alternatively use DHCP, and link the MAC-address of the ICX-510 to a fixed IP address in the DHCP Server.}}

A "Hostname" is mandatory, and is common for both (all) ethernet interfaces.

The IP addresses are given in [https://en.wikipedia.org/wiki/Classless_Inter-Domain_Routing CIDR notation].

See [[Network Interface Configuration (Zenitel Connect Pro)|Network configuration]] for more details.

=== Time Settings=== 
The system time can be synchronized to an external NTP server. If no NTP server available, the time can be manually set. When timezone is set, Daylight Savings Time will auto-adjust. 

By clicking on "Map", you can select your timezone from a map:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP TimeMap.PNG|1000px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Time Settings</td>
</tr>
</table>


See [[Time Settings (Zenitel Connect Pro)|Time Settings in Zenitel Connect Pro]] for more details.

=== Firewall=== 
The firewall allows inbound rules to be set. Rules can be set for each network interface individually. The system is fully operational with the default Firewall settings. 
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Firewall.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Firewall Settings - Default rules</td>
</tr>
</table>


'''Managing rules:'''
*'''Add''' a rule: Click on [[File:ZC_PlusIcon.PNG|25px]] on the right hand top side and edit the new line as appropriate
*'''Edit''' a rule: Click on [[File:ZC_PencilIcon.PNG|25px]] at the end of each rule; edit the rule as appropriate
*'''Delete''' a rule: Select or multi-select the rules to be deleted; click on [[File:ZC_DustbinIcon.PNG|25px]] on the right hand top side of the inbound rules table

'''Source:'''
* If left empty, there is no filtering based on the IP-address of the source
* If assigned a subnet address in CIDR notation; example: 192.168.0.0/24, it will only allow traffic from IP-addresses in the range 192.168.0.1 - 192.168.0.254
* If assigned a specific IP-address; only traffic originating from that IP-address is allowed

See [[Firewall (Zenitel Connect Pro)|Firewall in Zenitel Connect Pro]] for more details.

=== Licenses===
The Zenitel Connect Pro is a licensed product, and for stations and devices to register to the server, a valid license must be installed.

However, after a factory reset the Zenitel Connect Pro operates fully with a 20 days free license period. The system can be fully configured and tested during the free license period. The remaining time is shown in the top banner of the web interface. Just make sure to install a valid license before the free period expires, else the system will cease to operate.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Licenses.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Zenitel Connect Pro - License management page</td>
</tr>
</table>

See [[Licensing (Zenitel Connect Pro)|Licensing in Zenitel Connect Pro]] for more details.

=== User Management===
The default user has Administrator rights with username and password '''admin'''/'''admin'''.

{{obs|It is strongly recommended to '''change the password''' of the default user immediately after the system has been powered on for the first time.}}

Any number of users can be defined. There are three roles: 
*'''Administrator''' – Access to all menus in the web interface. No access to the API via “Zenitel Link”. Administrator can create and delete users.
*'''Device and Feature Configuration''' - Access to the [[#The Connect Pro web interface|Main Sections]] “Devices and Connections”, “Features” and “Applications”. No access to the “System” section. 
*'''Zenitel Link User''' - Access to the API via “Zenitel Link”. No access to the web interface.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Users.PNG|701px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>The Users administration page</td>
</tr>
</table>

'''Changing a password:'''<br>
Administrators can change the password for any user. Users with other roles can only change their own password.
*Click on [[File:ZC_KeyIcon.PNG|25px]] in the column '''Actions'''
*In the new window enter the old and the new password
*Click '''Change password'''

'''Adding users:'''<br>
A user with the administrator role can define a new user; click [[File:ZC_PlusIcon.PNG|25px]] to add a new user. A user is defined by entering the following fields:
*Username 
*An optional Display Name
*Role
*Password

See [[User Management (Zenitel Connect Pro)|User management]] for more details.

== Adding Stations and Devices==


{{obs|Zenitel native stations and devices are automatically discovered by and configured from Zenitel Connect Pro. There is no need to log on to the individual devices.}}

'''Prerequisites''':
* Device firmware 8.1.3.1 or later
* Devices are Factory Default
* The devices are connected to a network with DHCP server. If the devices are to use Static IP Address, see [[Adding Devices with Static IP Address (Zenitel Connect Pro)|Adding Devices with Static IP Address]]

===Scan the network for devices ===
When devices are connected to the network the Zenitel Connect Pro can scan the network and discover the devices, and you can then assign properties, such as number and name, as explained below:
# Connect the devices to the network
# From Zenitel Connect Pro web interface, '''Devices and Connections''' > '''Configuration''',  run the '''Scan''' function [[image:ZCP Scan Icon.PNG|40px]] to discover the devices
# From the list of discovered devices, you can identify the device either from its MAC address or by playing a tone in the speaker of the device by clicking the icon [[File:CP_PlayIcon.PNG|30px]]. Playing a tone only works with native Zenitel devices.
# Select '''Click to assign''', and either enter a Directory Number and Name for the device. Or if the device has already been [[#Manually Adding devices|Added Manually]], you can select it from the "already added numbers" drop-down list.
# The Zenitel Connect Pro will now push configuration out to the device, the device will register to the server, and should get the configuration status "'''Configured'''" in the web interface. The device is now operational.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP ClickToAssign.PNG|800px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>'''Click to assign''' a directory number and name to a newly discovered device</td>
</tr>
</table>

By default the server will scan the subnet(s) defined on the ethernet port(s). Additional subnets can be defined by pressing the [[File:ZC_SubnetIcon.PNG|25px]] icon.

If you have issues with discovery or configuration of devices, see [[Troubleshooting guide - Device configuration (Zenitel Connect Pro)|Troubleshooting guide]]

<br>

===Manually Adding devices===
If devices are not yet connected to the network one can manually add the devices either from the Zenitel Connect Pro web interface, or by importing from an Excel spreadsheet. At a later stage, when the devices are connected, perform a '''Scan''', and then pair the discovered physical devices with the manually added devices.

'''Procedure''':<br>
:1. In the Zenitel Connect Pro web interface select '''Devices and Connections''' -> '''Configuration''', select the icon [[File:ZC_PlusIcon.PNG|21px]] to add a new device. Enter '''Directory Number''' and '''Name''' as a minimum. ''Device Type'', ''MAC Address'' and ''Location'' are optional fields.
::Alternatively, one can [[Device Configuration (Zenitel Connect Pro)|import devices from an Excel spreadsheet]].
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP ManAdd.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Manually Adding a device</td>
</tr>
</table>
:Save by pressing the [[File:CP SaveIcon.PNG|30px]] icon to the right.

:2. Later, when the devices are connected to the network, run the '''Scan''' function [[image:ZCP Scan Icon.PNG|40px]] to discover the physical devices
:3. The next step depends on if the MAC address was included in the first step or not:
::3.1. If the MAC Address '''was added''' in step 1, and there is a match with a MAC of a discovered device, this device will automatically be assigned and become operational
::3.2. If the MAC address '''was not added''' or no match found, you need to assign the physical device to a manually added device by selecting '''Click to assign''' and under '''assign to an existing number''' select the device from the drop-down list. Devices that are already assigned will be shown in bold text, unassigned devices in non-bold text.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP ManualAddAssign.png|400px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Assigning a discovered device to an '''already existing number'''</td>
</tr>
</table>

<br>

===Device Status===
The Configuration Status for each device is displayed in the '''Device and Connections''' > '''Configuration'''.
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DevStat.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Device status</td>
</tr>
</table>

The different configuration and operational statuses are:

*'''Unpaired''': The device has not yet been enrolled and/or has not yet received its configuration
*'''Enrolling''': The device has been discovered during the 'Scan'-process, and is now receiving its initial configuration
*'''Configured''': The device has been configured and is fully operational
*'''Unconfigured''': A configuration change made in Zenitel Connect was not sent to the device (yet). This should rectify itself within a few minutes. If it does not rectify itself quickly enough, make a configuration change to the same device (replace some data in a field with the same data) and press Save.
*'''Offline''': The device has been discovered and enrolled, but is no longer registered with the Zenitel Connect server.


'''Device Password''': The devices are automatically assigned a new password by Connect Pro. Click the “eye” to reveal the password. You will be prompted for the Administrator password.

<br>

== Basic Configuration - Stations ==

=== Device Configuration overview ===
Devices are configured by going to '''Devices and Connections''' > '''Configuration''', and selecting a device from the device list (click on the check box to the left), then click one of the '''configuration icons'''. 
It is possible to multi-select devices; then common parameters for the selected devices will be shown.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DevConf.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Configuration Icons are located to left in the Device List</td>
</tr>
</table>


Functions and features behind each configuration icon:
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DeviceConfigIcons2.png|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Configuration Icons</td>
</tr>
</table>

<br>

=== Call Buttons ===
Call buttons or DAKs (Direct Access Keys) are configured in the following way:
* In the Zenitel Connect Pro web interface, navigate to '''Devices and Connections''' -> '''Configuration'''
* Select the device with the Call button you want to configure
* Click on the icon labeled '''Buttons''' [[File:ZC_ButtonsIcon.PNG|25px]]
* Enter the number to call in '''Dial String''' 
* In '''Functions In Call State''' select what should happen when the button is pressed during the call

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallButt1.PNG|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Call button on station 123 configured to call number 677</td>
</tr>
</table>

See [[Call and Function Buttons (Zenitel Connect Pro)|Call and Function buttons]] for more details.

 
==== OLED Display ====
If the station is equipped with an OLED display, the display can be configured by selecting the '''Display Settings''' configuration icon:
* Click on the icon labeled '''Display Settings''' [[File:ZC_DisplaysettingsIcon.PNG|25px]]
* Enter parameters as required:
**'''OLED Brightness''': Extra Dim, Dim, Default, Bright, Extra Bright, Max Brightness
**'''Start Scrolling Time''': Time in minutes after which horizontal scrolling should start
**'''Menu Text Color''': Select between Light Text on dark background, or Dark Text on light background (Inverse video).
**'''Display Text''': The text in the display(s)
**'''Font Size''': The font size can be either 12 or 16

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP TCIV5.PNG|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Configuration of the OLED display of an TCIS-5 unit</td>
</tr>
</table>

<br>

==== Call List (Address Book) ====
If the station is equipped with an OLED display and buttons for scrolling a Call List/Address Book, the '''OLED display''' can be configured by selecting the '''Display Settings''' configuration icon:
* Select the station from the device list, and click on the icon labeled '''Display Settings''' [[File:ZC_DisplaysettingsIcon.PNG|25px]]
* Enter parameters as required:
**'''OLED Brightness''': Extra Dim, Dim, Default, Bright, Extra Bright, Max Brightness
**'''Start Scrolling Time''': Time in minutes after which horizontal scrolling should start
**'''Menu Text Color''': Select between Light Text on dark background, or Dark Text on light background (Inverse video).
**'''Display Text''': The text in the display in idle
**'''Font Size''': The font size can be either 12 or 16
** '''Sort Call List''':  Sets how the call list is sorted:
***'''Off''' - As configured in the web interface
***'''Name ascending'''
***'''Name descending'''
***'''Directory number ascending'''
***'''Directory number descending'''
*'''Show Directory Number''': When enabled the directory number will be shown in square brackets after the name when scrolling through the address book: [[image:ZCP ShowDirNo.png|150px]] 

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP OLEDScroll.png|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Configuration of the OLED display of a TCIS-6 unit</td>
</tr>
</table>


The actual '''Call List / Address Book''' is configured by selecting the '''Buttons''' configuration icon.

* Select the station from the device list, and click on the '''Buttons''' icon labeled  [[File:ZC_ButtonsIcon.PNG|25px]]
* Click the '''+''' in the '''Call List''' section to add an entry
*'''Dial String''': The number to dial
*'''Label''': The text shown in the OLED display when scrolling to that entry
* Add a new entry below a specific entry by clicking the '''+''' (Max 50 entries)
* Change the place of an entry in the Call List by means of the Up or Down arrows, or select "Sort Call List" under the the [[#Call List (Address Book)|Display Settings]] configuration 
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallList.png|400px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Call List entries</td>
</tr>
</table>

<br>

=== Audio Settings===
From the '''Audio''' Settings page one can set loudspeaker volume, enable various audio signal processing features and more.

* Select the station from the device list, and click on the icon labeled '''Audio''' [[File:ZC_AudioIcon.PNG|25px]] 
* There are four separate sections:
** [[Audio_Configuration_(Zenitel_Connect_Pro)#Audio_Outputs|Audio Outputs]] - Set the output gain for the different loudspeaker and line types which the device supports
** [[Audio_Configuration_(Zenitel_Connect_Pro)#Audio_Inputs|Audio Inputs]] - Set the gain for the different microphone types which the device supports
** [[Audio_Configuration_(Zenitel_Connect_Pro)#Audio_Lines_.28Digital_Signal_Processing_Configuration.29|Audio Lines]] - Contains '''Audio Signal Processing''' features, used to enhance the audio experience, especially when an intercom is located in an acoustically challenging environment
** [[Audio_Configuration_(Zenitel_Connect_Pro)#AVC_.28Automatic_Volume_Control.29|AVC (Automatic Volume Control)]] - The AVC feature automatically adjusts the volume of the loudspeaker to compensate for ambient noise 

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP AudioSettings.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Audio Configuration</td>
</tr>
</table>

<br>

=== Video Settings ===
If the station is equipped with a camera (e.g. TCIV+, TMIV+ or TEIV+), the default video settings can be modified by selecting the '''Video''' configuration icon:
* Select the station from the device list, and click on the icon labeled '''Video''' [[File:ZC_VideoIcon.PNG|25px]]
* For the video streams '''RTSP H.264''' and '''SIP H.264''' the following parameters are adjustable: '''Resolution''', '''Frames per Second''', '''Bitrate''' and  '''GOV Length'''
* For video stream using '''HTTP MJPEG''' authentication can be enabled
* '''Brightness''', '''Saturation''' and '''Contrast''' can be modified
* '''Zoom''' and vertical and horizontal '''Offset''' can be adjusted, and the image can be '''Rotated''' in steps of 90 degrees.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP VideoSettings.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Video Settings</td>
</tr>
</table>


See [[Video Configuration (Zenitel Connect Pro)|Video Configuration]] for more details.

<br>

=== Answer Mode===
The '''Answer Mode''' determines if Incoming calls should be ringing, or connect straight through.

Configuration is from '''Devices and Connections''' > '''Configuration'''; select the device to configure and click the '''Call Settings''' icon [[File:ZC_CallsettingsIcon.PNG|25px]]:
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP AnswerMode.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>'''Answer Mode''' settings</td>
</tr>
</table>

*'''Autoanswer ON''': (OPEN mode) Incoming calls will connect straight through, without user having to accept the call
*'''Autoanswer OFF''': (PRIVATE mode) Incoming calls are ringing; users need to accept the call with handset or answer button (e.g. M-key)
*'''User Selectable''': The user can – via display menu – select if the station should use Autoanswer ON or OFF.


See [[Auto-Answer_(Zenitel_Connect_Pro)|Auto-Answer]] for more details.

<br>

== Features ==

=== Call Forwarding ===
There are three types of Call Forwardings available:
*Forwarding on timeout
*Forwarding on busy
*Unconditional forwarding

'''Set Call Forwarding from the Zenitel Connect Pro web interface:''' <br>
The configuration is from '''Devices and Connections''' > '''Configuration'''; select the device to configure and click the '''Call Settings''' icon [[File:ZC_CallsettingsIcon.PNG|25px]]:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallForward.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Example: Calls to 744 (Front Desk) are forwarded to 543 if 744 is busy, or if 744 doesn't answer within a preset time</td>
</tr>
</table>

The timeout before forwarding is configured in '''Devices and Connections''' > '''Global Parameters'''.

'''Set Call Forwarding from a station/user:''' <br>
Call Forwarding is set/reset by dialing the appropriate code. Examples:<br>
'''<nowiki>*61*543#</nowiki>''' - Will activate Forwarding on '''Timeout''' to number 543. Cancel the forwarding by '''#61#''', the target number will retain. Reestablish the forwarding by '''*61#'''. <br>
'''<nowiki>*67*543#</nowiki>''' - Will activate Forwarding on '''Busy''' to number 543. Cancel the forwarding by '''#67#''', the target number will retain. Reestablish the forwarding by '''*67#'''. <br>
'''<nowiki>*21*543#</nowiki>''' - Will activate '''Unconditional''' Forwarding to number 543. Cancel the forwarding by '''#21#''', the target number will retain. Reestablish the forwarding by '''*21#'''. <br>

On '''Zenitel devices''' the dial sequence must be pre-configured on a function (DAK) key:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallForwardingDAK.PNG|351px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Set and Reset Unconditional Call Forwarding from a DAK key.</td>
</tr>
</table>

On '''ITSV''' Video phones dial the sequence from the keypad, or enter the sequence as a Speed Dial key for single touch activation.

The Zenitel Connect Pro web interface reflects the forwarding status for each device, also when set from the device. 

See [[Call Forwarding (Zenitel Connect Pro)|Call Forwarding]] for more details.


<br>

=== Door Opening ===
By pressing digit “6” during a call between an operator and a door intercom, a relay can be operated to trigger the door lock. The relay will be pulsed for 3 seconds.

The configuration is from '''Devices and Connections''' > '''Configuration'''; select the door intercom and click the '''Call Settings''' icon [[File:ZC_CallsettingsIcon.PNG|25px]].

<br>

====Trigger the built-in relay of the door intercom====
<table style="float:right; max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DoorOpeningBlock.png|400px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Door Opening triggered by digit "6"</td>
</tr>
</table>
Under the "Door Opening" section set:
* '''Door Opening Device''' = “Own Device” 
* '''Door Opening Output''' = Relay 1 (Optionally "Relay 2" if available, or one of the additional Outputs available on the door intercom)
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DoorOpn.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Configuration of the Door Opening feature</td>
</tr>
</table>

<br>

====Trigger a remote relay located in a safe area====
<table style="float:right; max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DoorOpeningBlockSafe.png|400px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Relay located in safe area</td>
</tr>
</table>
For security reasons it might be required to operate a relay on a device located in a safe area, instead of controlling the relay of the door intercom itself.

Under the "Door Opening" section set:
* '''Door Opening Device''' = Select the remote device from the drop-down list
* '''Door Opening Output''' = Relay 1 (Optionally "Relay 2" if available, or one of the additional Outputs available on the door intercom)
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP DoorOpnRem.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Remote relay in safe area</td>
</tr>
</table>

==== Permissions ====
Door Opening is by default prohibited. Permission must be granted using '''[[Permissions and Call Services (Zenitel Connect Pro)|Call Services]]'''.

1. Go to '''Devices and Connections''' > '''Permissions'''<br>
2. Copy the '''Default''' Call Service by selecting the copy icon:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:Permissions Copy.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Copying the '''Default''' Call Service by selecting the copy icon</td>
</tr>
</table>



3. Give the new Call Service a proper name, e.g. "DoorOpeners"

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:Permissions NewCallService.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Giving the new Call Service a proper name</td>
</tr>
</table>


4. Select the newly created Call Service, and press the (+) icon to add the operation '''Door Open Callee''':

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:Permissions DoorOpenCallee.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Adding the operation '''Door Open Callee'''</td>
</tr>
</table>

If you need to restrict door opening to specific door(s), one can add a door intercom number range in the '''Related to''' fields. The door opening function will then only be possible towards door intercoms within that range.

{{note|To allow for Door Opening when the operator calls '''to''' the door, add the operation '''Door Open Caller''' in addition}}


5. Finally, one need to assign the new Call Service to those stations that should be able to activate door opening.
In  '''Devices and Connections''' > '''Configuration'''; select the operator intercom, click the '''Edit''' icon, and change the Call Service:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:Permissions Assign.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Changing the Call Service</td>
</tr>
</table>

See [[Permissions and Call Services (Zenitel Connect Pro)|Call Services and Permissions]] for more details.


<br>

=== Call Queuing ===
Call Queuing is often used in security related communications. Call Queuing has a some advantages versus direct calling:
* '''250 priority levels'''. Call Queues can have different priorities. The highest priority call will always be at the top of the Call Queue. 250 priority levels.
* A call to a Call Queue is '''always indicated by ringing''' in the Operator device, regardless of the auto-answer setting. 
* '''Parallel call''': Several operators can be called in parallel
* '''Sequential call''': A call can be escalated to next level (a new Call Queue or individual operator) if the original call is not attended to within a preset time
* '''Individual timeout''' per queue


Call Queues are configured from '''Features''' > '''Call Queues''':
#Press (+) to add a new queue
#Enter a Directory Number, Name and Queue Timeout
#Add operator(s) to the queue


Example: Dialing 6701 should place a call to 678 (Reception) and 244 (Front Desk) in parallel. If not answered withing 25 seconds, the call should be forwarded to 543 (Main Guard):
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallQueue2.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Call 678 and 244 in parallel. If not answered withing 25 seconds, the call will be forwarded to 543 (Main Guard)</td>
</tr>
</table>


Call Queue configuration:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallQueue6701.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Call 678 and 244 in parallel. If not answered withing 25 seconds, the call will be forwarded to 543 (Main Guard)</td>
</tr>
</table>

=== Broadcast ===
The broadcast feature is used for distribution of live audio announcements to a group of devices. An announcement will be preceded with a chime signal.
*Up to 10 broadcast groups are supported
*Priority levels 1 to 250, 70 is default
*If a device is receiving two or more group calls at the same time:
**The highest priority group will be played
**If equal priority, the first one will be played
**Priority 1- 20 (Emergency): Volume & Handset override
*Configurable timeout (default =3600 sec.)
*Permission to start a broadcast can be restricted in '''Devices and Connections''' > '''Permissions'''

Broadcast groups are created and configured from '''Features''' > '''Broadcasts''':
#Press (+) to add a new group
#Enter a Directory Number and Name
#Add members to the group


Example: Dialing 85 should activate a live announcement to 613 (Deliveries) and 4545 (Corridor 2A):
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Broadcast.PNG|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>85 is activating a live announcement to 613 (Deliveries) and 4545 (Corridor 2A)</td>
</tr>
</table>


Broadcast configuration:

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP BrdCast85.PNG|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>85 is activating a live announcement to 613 (Deliveries) and 4545 (Corridor 2A)</td>
</tr>
</table>

=== Inputs ===
Most Zenitel Devices have GPIOs (General Purpose Inputs/Outputs).

Inputs are configured in the following way:
* In the Zenitel Connect Pro web interface, navigate to '''Devices and Connections''' -> '''Configuration'''
* Select the device you want to configure
* Click on the icon labeled '''Inputs & Outputs''' [[File:ZC_IOIcon.PNG|25px]], and select the input to configure
* Enter the number to call in '''Dial String''' 
* In '''Functions In Call State''' select what should happen when the input is activated during the call

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Input1.PNG|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Input #1 on station 123 configured to call number 244</td>
</tr>
</table>

=== Relays ===
Most Zenitel Devices have one or two built-in relays.

The relay configuration is done from '''Devices and Connections''' > '''Configuration''':
* Select the device you want to configure
* Click on the icon labeled '''Inputs & Outputs''' [[File:ZC_IOIcon.PNG|25px]], and scroll down to '''Output Configuration #1'''
* Select which call events should operate the relay
*The actions to select from are:
**'''Do Nothing'''
**'''On'''
**'''Off'''
**'''Slow Flash'''
**'''Fast Flash'''

Slow Flash has a pattern of 1.2 sec On/1.2 sec Off<br>
Fast Flash has a pattern of 0.3 sec On/0.3 sec Off

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP_RelayOut1.PNG|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Relay #1 on station 197 configured for Call Indication</td>
</tr>
</table>

=== Outputs ===
Most Zenitel Devices have GPIOs (General Purpose Inputs/Outputs).

The output configuration is done from '''Devices and Connections''' > '''Configuration''':
* Select the device you want to configure
* Click on the icon labeled '''Inputs & Outputs''' [[File:ZC_IOIcon.PNG|25px]], and select the GPIO to configure
* Set the Input/Output = '''Output'''
* Select which call events should operate the output
*The actions to select from are:
**'''Do Nothing'''
**'''On'''
**'''Off'''
**'''Slow Flash'''
**'''Fast Flash'''

Slow Flash has a pattern of 1.2 sec On/1.2 sec Off<br>
Fast Flash has a pattern of 0.3 sec On/0.3 sec Off

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP Output2.PNG|900px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Output #2 on station 171 configured to operate a Call LED</td>
</tr>
</table>



[[Category: Zenitel Connect Pro]]