Actions

Getting Started (Zenitel Connect Pro)

From Zenitel Wiki

This article describes step by step how to set up the Zenitel Connect Pro (ZCP) system from the start. It is recommended to follow this article from top down.

The Zenitel Connect Pro is delivered in two ways:

  • Installed on dedicated ICX-510 hardware, or
  • as an OVA-image which can be installed as a Virtual Machine. OVA images are available for VMWare and VirtualBox, and include the Linux Ubuntu Server 22.04 operating system.

This article is valid for both types of installations.

Prerequisites

Software requirements

Note icon The 1st generation of Zenitel IP devices (INCA based) are not supported by Zenitel Connect Pro.


License requirements

The Zenitel Connect Pro is a licensed product, and a valid license must be installed for stations and devices to register with the server.

After a factory reset of the ZCP, the system operates with a fully functional 60‑day trial license. During this period, the system can be completely configured and tested without restrictions. Ensure that a valid license is installed before the trial period expires to maintain uninterrupted operation.

For more details regarding licensing, see Licensing in Zenitel Connect Pro


Configuring the Zenitel Connect Pro Server

How to Access the Zenitel Connect Pro web interface

ICX-510: Connect your laptop to Ethernet port 0 (Eth 0) of the ICX-510 unit. Open a web browser (e.g. Chrome or Firefox), and enter the IP address of the ICX-510 in the address bar. The default IP address is 169.254.1.5, with subnet mask 255.255.0.0. Default username and password: admin/admin. Make sure your laptop is in the 169.254.x.x range.

Connect the laptop to the Eth0 port


Zenitel Connect Pro on Virtual Server: Use the IP address displayed when starting up the virtual machine. Approx. 30 seconds after startup, the IP address is displayed for 120 seconds.

IP address displayed in virtual environment


The Zenitel Connect Pro web interface

The web interface consists of four Main Sections:

  • System
  • Devices and Connections
  • Features
  • Applications

Each Main Section has a set of menus that can be accessed either by clicking on the Tile, or by selecting from the menu in the Side bar. You can always return to this page by pressing in the top left corner.

The time shown in the banner will be in 12 or 24 hours format depending on the language setting in your browser.

Here is a link to a detailed description of each tile.

The Homepage of Zenitel Connect Pro

Network Settings

The ICX-510 unit has 2 network interfaces, labeled Eth0 and Eth1. The default configuration is:

  • Eth0: Static IP-address 169.254.1.5/16
  • Eth1: DHCP

Good practice is to use Eth1 for Production (intercom devices, integrations etc.), and keep the default settings on Eth0 and use this interface as a management interface.

A Virtual Machine has a minimum of one network interface. All interfaces are configured as DHCP.

Network configuration
Note icon It is highly recommended to use “Static” IP address, as the devices need to know the IP-address of the server. Alternatively use DHCP, and link the MAC-address of the ICX-510 to a fixed IP address in the DHCP Server.


A "Hostname" is mandatory, and is common for both (all) ethernet interfaces.

The IP addresses are given in CIDR notation.

See Network configuration for more details.

Time Settings

The system time can be synchronized to an external NTP server. If no NTP server available, the time can be manually set. When timezone is set, Daylight Savings Time will auto-adjust.

See Time Settings in Zenitel Connect Pro for more details.

Firewall

The embedded firewall allows inbound rules to be set. Rules can be set for each network interface individually. The system is fully operational with the default Firewall settings.

See Firewall in Zenitel Connect Pro for more details.

User Management

The default user has Administrator rights with username and password admin/admin.

OBS icon At the first time login you will be forced to change the password of the default user.


Any number of users can be defined. There are two roles:

  • Administrator – Access to all menus in the web interface. Administrator can create and delete users.
  • Zenitel Link User - Access to the API via “Zenitel Link”. No access to the web interface.
  • Read-only User - Access to view all configurations except which other users exists and their passwords.

See User management for more details.

Adding Stations and Devices

The Zenitel Connect Pro (ZCP) has a built-in discovery function that will scan the network for Zenitel Devices, and add them to the system. There is no need to log on to the individual devices.

The procedure is described in Adding Stations and Devices (Zenitel Connect Pro)

Configuration of Stations and Devices

Device Configuration overview

Devices are configured by going to Devices and Connections > Configuration, and selecting a device from the device list (click on the check box to the left), then click one of the configuration icons. It is possible to multi-select devices; then common parameters for the selected devices will be shown.

Configuration Icons


Call Buttons

Call buttons or DAKs (Direct Access Keys) are configured in the following way:

  • In the Zenitel Connect Pro web interface, navigate to Devices and Connections -> Configuration
  • Select the device with the Call button you want to configure
  • Click on the icon labeled Buttons
  • Enter the number to call in Dial String
  • In Functions In Call State select what should happen when the button is pressed during the call
Call button on station 123 configured to call number 677

See Call and Function buttons for more details.


OLED Display

If the station is equipped with an OLED display, the display can be configured by selecting the Display Settings configuration icon:

  • Click on the icon labeled Display Settings
  • Enter parameters as required:
    • OLED Brightness: Extra Dim, Dim, Default, Bright, Extra Bright, Max Brightness
    • Start Scrolling Time: Time in minutes after which horizontal scrolling should start
    • Menu Text Color: Select between Light Text on dark background, or Dark Text on light background (Inverse video).
    • Display Text: The text in the display(s)
    • Font Size: The font size can be either 12 or 16
Configuration of the OLED display of an TCIS-5 unit


Call List (Address Book)

If the station is equipped with an OLED display and buttons for scrolling a Call List/Address Book, the OLED display can be configured by selecting the Display Settings configuration icon:

  • Select the station from the device list, and click on the icon labeled Display Settings
  • Enter parameters as required:
    • OLED Brightness: Extra Dim, Dim, Default, Bright, Extra Bright, Max Brightness
    • Start Scrolling Time: Time in minutes after which horizontal scrolling should start
    • Menu Text Color: Select between Light Text on dark background, or Dark Text on light background (Inverse video).
    • Display Text: The text in the display in idle
    • Font Size: The font size can be either 12 or 16
    • Sort Call List: Sets how the call list is sorted:
      • Off - As configured in the web interface
      • Name ascending
      • Name descending
      • Directory number ascending
      • Directory number descending
  • Show Directory Number: When enabled the directory number will be shown in square brackets after the name when scrolling through the address book:
Configuration of the OLED display of a TCIS-6 unit


The actual Call List / Address Book is configured by selecting the Buttons configuration icon.

  • Select the station from the device list, and click on the Buttons icon labeled
  • Click the + in the Call List section to add an entry
  • Dial String: The number to dial
  • Label: The text shown in the OLED display when scrolling to that entry
  • Add a new entry below a specific entry by clicking the + (Max 50 entries)
  • Change the place of an entry in the Call List by means of the Up or Down arrows, or select "Sort Call List" under the the Display Settings configuration
Call List entries


Audio Settings

From the Audio Settings page one can set loudspeaker volume, enable various audio signal processing features and more.

  • Select the station from the device list, and click on the icon labeled Audio
  • There are four separate sections:
    • Audio Outputs - Set the output gain for the different loudspeaker and line types which the device supports
    • Audio Inputs - Set the gain for the different microphone types which the device supports
    • Audio Lines - Contains Audio Signal Processing features, used to enhance the audio experience, especially when an intercom is located in an acoustically challenging environment
    • AVC (Automatic Volume Control) - The AVC feature automatically adjusts the volume of the loudspeaker to compensate for ambient noise
Audio Configuration


Video Settings

If the station is equipped with a camera (e.g. TCIV+, TMIV+ or TEIV+), the default video settings can be modified by selecting the Video configuration icon:

  • Select the station from the device list, and click on the icon labeled Video
  • For the video streams RTSP H.264 and SIP H.264 the following parameters are adjustable: Resolution, Frames per Second, Bitrate and GOV Length
  • For video stream using HTTP MJPEG authentication can be enabled
  • Brightness, Saturation and Contrast can be modified
  • Zoom and vertical and horizontal Offset can be adjusted, and the image can be Rotated in steps of 90 degrees.
Video Settings


See Video Configuration for more details.


Answer Mode

The Answer Mode determines if Incoming calls should be ringing, or connect straight through.

Configuration is from Devices and Connections > Configuration; select the device to configure and click the Call Settings icon :

Answer Mode settings
  • Autoanswer ON: (OPEN mode) Incoming calls will connect straight through, without user having to accept the call
  • Autoanswer OFF: (PRIVATE mode) Incoming calls are ringing; users need to accept the call with handset or answer button (e.g. M-key)
  • User Selectable: The user can – via display menu – select if the station should use Autoanswer ON or OFF.


See Answer mode for more details.


Features

Call Forwarding

There are three types of Call Forwarding available:

  • Forwarding on timeout
  • Forwarding on busy
  • Unconditional forwarding

It is also possible to activate Call Forwarding on a remote station.

See Call Forwarding for details.



Door Opening

  • The door is opened by pressing digit '6' during the conversation with the door intercom. The Door Opening feature can trigger:
    • The relay of the door intercom or a remote device (e.g. a TKIS unit or an IP-LCM)
    • The Zenitel Connect Pro can publish an event to an integrated access control system. The integrated security system can use the event to visualize the event to the operator and log the door opening event
  • An operator must be granted permission to trigger the Door Opening feature.

See Door Opening During Conversation for more details.



Call Queuing

Call Queuing is often used in security related communications. Call Queuing has a some advantages versus direct calling:

  • 250 priority levels. Call Queues can have different priorities. The highest priority call will always be at the top of the Call Queue. 250 priority levels.
  • A call to a Call Queue is always indicated by ringing in the Operator device, regardless of the auto-answer setting.
  • Parallel call: Several operators can be called in parallel
  • Sequential call: A call can be escalated to next level (a new Call Queue or individual operator) if the original call is not attended to within a preset time
  • Individual timeout per queue


Call Queues are configured from Features > Call Queues:

  1. Press (+) to add a new queue
  2. Enter a Directory Number, Name and Queue Timeout
  3. Add operator(s) to the queue


Example: Dialing 6701 should place a call to 678 (Reception) and 244 (Front Desk) in parallel. If not answered withing 25 seconds, the call should be forwarded to 543 (Main Guard):

Call 678 and 244 in parallel. If not answered withing 25 seconds, the call will be forwarded to 543 (Main Guard)


Call Queue configuration:

Call 678 and 244 in parallel. If not answered withing 25 seconds, the call will be forwarded to 543 (Main Guard)

Broadcast

A Broadcast call is a one-way distribution of audio to a number of recipients in parallel. A user can dial a Broadcast call number to send live audio to receiving devices, for example for public announcement. It is also possible to dispatch a pre-recorded Audio Message to a Broadcast group.

For more details, see Broadcasts (Zenitel Connect Pro)

Inputs

Most Zenitel Devices have GPIOs (General Purpose Inputs/Outputs).

Inputs are configured in the following way:

  • In the Zenitel Connect Pro web interface, navigate to Devices and Connections -> Configuration
  • Select the device you want to configure
  • Click on the icon labeled Inputs & Outputs , and select the input to configure
  • Enter the number to call in Dial String
  • In Functions In Call State select what should happen when the input is activated during the call
Input #1 on station 123 configured to call number 244

Relays

Most Zenitel Devices have one or two built-in relays.

The relay configuration is done from Devices and Connections > Configuration:

  • Select the device you want to configure
  • Click on the icon labeled Inputs & Outputs , and scroll down to Output Configuration #1
  • Select which call events should operate the relay
  • The actions to select from are:
    • Do Nothing
    • On
    • Off
    • Slow Flash
    • Fast Flash

Slow Flash has a pattern of 1.2 sec On/1.2 sec Off
Fast Flash has a pattern of 0.3 sec On/0.3 sec Off

Relay #1 on station 197 configured for Call Indication

Outputs

Most Zenitel Devices have GPIOs (General Purpose Inputs/Outputs).

The output configuration is done from Devices and Connections > Configuration:

  • Select the device you want to configure
  • Click on the icon labeled Inputs & Outputs , and select the GPIO to configure
  • Set the Input/Output = Output
  • Select which call events should operate the output
  • The actions to select from are:
    • Do Nothing
    • On
    • Off
    • Slow Flash
    • Fast Flash

Slow Flash has a pattern of 1.2 sec On/1.2 sec Off
Fast Flash has a pattern of 0.3 sec On/0.3 sec Off

Output #2 on station 171 configured to operate a Call LED
Retrieved from "https://wiki.zenitel.com/w/index.php?title=Getting_Started_(Zenitel_Connect_Pro)&oldid=244027"