View source for Do not Disturb (DnD) (Zenitel Connect Pro)

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==General==
When '''Do Not Disturb''' is active, incoming calls are blocked. 
*Zenitel Connect Pro will still attempt a silent call for 5 seconds to allow the use of the [[Busy Override (Zenitel Connect Pro)|breakthrough feature]] before the call is terminated. 
* Optionally the call can be forwarded after the 5 second period if a directory number is defined

Notes:
*If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable. 
*If the calling station has  [[Busy Override (Zenitel Connect Pro)|breakthrough permissions]], pressing the M‑key during this period will force a connection. 
*If a call has '''High or Alarm priority,''' the forwarding rules configured under "Do Not Disturb" are ignored. 
*If '''Call Forwarding''' is configured separately, the call will be forwarded accordingly. 
*If the called station is configured as a '''Queue Operator''' or an '''Additional Ringer''', the call will be blocked.
* ''Normal or low'' priority (> 40) '''broadcast calls''' are also blocked. (Note: Blocking of Broadcast Call is not supported on the ITSV-x video phone and other 3rd-party SIP phones).

DnD can be set in the Zenitel Connect Pro web interface and/or from the device. The web interface reflects the forwarding status for each device, also when set from the device.

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== Set DnD from the Zenitel Connect Pro web interface ==
From the [[Homepage (Zenitel Connect Pro)|homepage of Zenitel Connect Pro]] Navigate to '''Devices and Connections''' -> '''Configuration'''

Select a device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>

From the web interface the DnD can be enabled or disabled, and one can enter a directory number (optional) if the call should be forwarded when DnD is enabled.

<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
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<td style="display: block; vertical-align: bottom;">[[File:ZCP DnD.png|700px]]</td>
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<td style='background-color:#efefef;'>DnD setting in the web interface of Zenitel Connect Pro</td>
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== Set DnD from a Device==
'''Zenitel devices''': 
* Dial the Directory service number on the keypad, or
* Use a Function Button (DAK key) with a pre-configured Service Code

'''ITSV-x Video phones''': 
* Dial the Service Code from the keypad, or
* Enter the sequence as a Speed Dial key for single touch activation 

{| border="1" class="sortable"
! align="center" style="background:#ffcb00;"|'''Directory Number'''
! align="center" style="background:#ffcb00;"|'''Feature'''
! align="center" style="background:#ffcb00;"|'''Service Code'''
|-
| 7680 || Set DnD forwarding || *68*{D}#
|-
| 7681 || Enable Do Not Disturb || *68#
|-
| 7682 || Disable Do Not Disturb || #68#
|-
| 7683 || Set remote DnD forwarding || *68*{S}*{D}#
|-
| 7684 || Enable remote DnD || *68*{S}*#
|-
| 7685 || Disable remote DnD || #68*{S}*#
|}

*'''{D}''' is the '''destination directory number''' the call should be forwarded to.
*'''{S}''' is the directory number of the station where you want to enable the DnD.






[[Category: Zenitel Connect Pro]]
[[Category: Zenitel Connect Pro Features and Functions]]