View source for 1-4f. Main Features – Call Request (solution)

[[File:1-4f config.PNG|left|thumb|450px|System configuration]]
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=== Exercise ===
'''CRM - Control Room Master'''
* ''Configure the Main Guard for call queing by setting station type to "CRM" (Control Room Master).''
[[File:1-4f solution5.PNG|thumb|left|500px|Set the Station Type = CRM. This will change the display into a four-line display, and it will be more suitable for call request handling]]
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The display might look a bit strange after changing it to "CRM". If so, dial 789 to refresh the new display settings.

'''Call Request'''
* ''The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard:''
[[File:1-4f solution1.PNG|thumb|left|500px|Program DAK 1 of the two substations to dial 623 + 400]]
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'''Call Request - Hotline'''
* ''2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the Main Guard. The Call Request should be removed if the handset is replaced before answered:''
[[File:1-4f solution2.PNG|thumb|left|500px|Enable the "Hotline Call" function for Mr. Galilei]]
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[[File:1-4f solution3.PNG|thumb|left|500px|Program off-hook to generate a Call Request and on-hook to cancel the Call Request]]
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[[File:1-4f solution4.PNG|thumb|left|500px|In Exchange & System -> System, change the Hotline Call timer to 20 (2.0 sec)]]
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'''Call Escalation'''
* ''If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception''

[[File:1-4f solution8.PNG|thumb|left|500px|On the Main Guard 400, configure Automatic Search > Call Request]]
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'''''Additional information:'''''
* The Call Request will remain in the queue of Main Guard after it has been forwarded to the Reception.
* If you want it to be deleted, the calling stations should use the code 627 instead of 623:
[[File:1-4f solution9.PNG|thumb|left|500px|Program DAK 1 of the two substations to dial 627 + 400 if the call should be deleted when forwarded]]
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* The forwarding delay is configured in Exchange & System > System > Timers:
[[File:1-4f solution10.PNG|thumb|left|500px|The Call Request will be forwarded after the configured delay time. Here 20.0 seconds]]
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* The call can be forwarded as a Call Request (instead of a direct call) to the new destination by adding the prefix 623:
[[File:1-4f solution11.PNG|thumb|left|500px|The Call Request will be forwarded as a Call Request to station 416]]
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===Related articles ===
* [[1-4f. Main Features – Call Request (practice)]]

[[Category: AlphaCom practice]]