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1-4f. Main Features – Call Request (solution)

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System configuration


Exercise

CRM - Control Room Master

  • Configure the Main Guard for call queing by setting station type to "CRM" (Control Room Master).
Set the Station Type = CRM. This will change the display into a four-line display, and it will be more suitable for call request handling


The display might look a bit strange after changing it to "CRM". If so, dial 789 to refresh the new display settings.

Call Request

  • The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard:
Program DAK 1 of the two substations to dial 623 + 400



Call Request - Hotline

  • 2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the Main Guard. The Call Request should be removed if the handset is replaced before answered:
Enable the "Hotline Call" function for Mr. Galilei


Program off-hook to generate a Call Request and on-hook to cancel the Call Request


In Exchange & System -> System, change the Hotline Call timer to 20 (2.0 sec)



Call Escalation

  • If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception
On the Main Guard 400, configure Automatic Search > Call Request


Additional information:

  • The Call Request will remain in the queue of Main Guard after it has been forwarded to the Reception.
  • If you want it to be deleted, the calling stations should use the code 627 instead of 623:
Program DAK 1 of the two substations to dial 627 + 400 if the call should be deleted when forwarded


  • The forwarding delay is configured in Exchange & System > System > Timers:
The Call Request will be forwarded after the configured delay time. Here 20.0 seconds


  • The call can be forwarded as a Call Request (instead of a direct call) to the new destination by adding the prefix 623:
The Call Request will be forwarded as a Call Request to station 416








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