Difference between revisions of "1-4f. Main Features – Call Request (practice)"
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=== Exercise === | === Exercise === | ||
| + | '''CRM - Control Room Master''' | ||
| + | * Configure the Main Guard for call queuing by setting station type to "CRM" (Control Room Master). | ||
| + | |||
'''Call Request''' | '''Call Request''' | ||
* The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard | * The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard | ||
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'''Call Request - Hotline''' | '''Call Request - Hotline''' | ||
| − | * 2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the | + | * 2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the Main Guard. The Call Request should be removed if the handset is replaced before answered |
| − | ''' | + | '''Call Escalation''' |
| − | * | + | * If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception |
| − | |||
<br><br><br><br> | <br><br><br><br> | ||
Latest revision as of 14:21, 31 March 2017
Exercise
CRM - Control Room Master
- Configure the Main Guard for call queuing by setting station type to "CRM" (Control Room Master).
Call Request
- The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard
Call Request - Hotline
- 2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the Main Guard. The Call Request should be removed if the handset is replaced before answered
Call Escalation
- If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception