CRM V - Control Room Master

CRM V with all optional modules

The CRM-V Station is designed for control room applications. The station consists of a main module (IP Flush Master), which can be extended with up to two IP DAK-48 Units and a handset module.

This article describes how to configure the CRM-V station.

Available items

• 

  IP Flush Master

• 

  DAK 48 Unit (1008010100)

• 

  Handset (1008097100)

• 

  Gooseneck Microphone

• 

  Desktop Stand

Installation

For installation of the CRM V, and connecting additional modules please see the IP Station Installation article.

Handset module

Insert the RJ11 plug of the handset into the lower port of the dual RJ11 ports on the lower left of the station.

Handset connection

Related articles:

• Overview of connectors: IP Station Board Connections and Indications.
• Handset compatibility: IP Flush Master and IP Flush Handset compatibility.

DAK48 Expansion module

The IP DAK-48 unit expands the IP Flush Master station with an additional 48 Direct Access Keys.

Before installation, disconnect power from the IP Flush Master station

The accompanying RJ45-RJ45 cable is used to install the DAK unit to the IP Flush Master station. Up to two DAK units can be installed per station. Each DAK unit has two RJ45 ports, one located on the left side and one on the right side.
To install the IP DAK-48 Unit:

• Plug one end of the RJ45-RJ45 cable into the RJ45 port on the right of the station (when the station is viewed from the front).
• Plug the other end of the RJ45-RJ45 cable into the left (when the unit is viewed from the front) RJ45 port on the DAK unit.

Installing the IP DAK-48 Unit

Headset use

See: IP Flush Master and Headset

Gooseneck mounting

See: Gooseneck Microphone Installation and Mounting

Station Type

By setting a station to Station Type: CRM in AlphaPro the display layout will change from the standard two line display to a four line display.

The display on the station will instead of showing the date, time and station number and name, only show the date and time in the top line. Line 2 and 3 are used for the queue navigation, and line 4 is used for labelling the navigation keys when there is an entry in the queue.

The CRM station type selection will also turn on the backlight constantly.

Queue Navigation

Incoming mails (typically Call Requests) to a CRM station will form up a queue in the order they are coming in, where the last mail is at the bottom. All incoming mails have a priority (0-255), and a mail with priority higher than the ones in the queue already will go straight to the top. The four navigation keys below the display can be used to navigate the queue, and will be visible only when there are any entries in the queue.

The default navigation keys for a CRM are (from left to right):

• 7638 = Answer (Answer the highlighted mail by calling back to it)
• 7639 = Next (Go to the next mail in the queue)
• 7632 = Top (Go to the first mail in the queue)
• 7630 = Delete (Delete the highlighted entry)

The navigation keys can be configured using AlphaPro:

Users & Stations → DAK: Queue operation codes

LED Control

The IP Flush Master has four DAK keys. In addition the station can be fitted with up to two DAK-48 panels to make a total of 100 DAK keys. of which all have two LED's each.

The two LED's (red and green) can be controlled individually using the IND command in the Event Handler.

Typical events to control LED's:

Call Request

To turn on the red led, flashing fast, in the associated DAK key when a Call Request is received, create this event:

Event Owner:	The CRM-V station or a group of CRM-V stations	Enter the physical station number or the UDP group number
Event type:	10 - Received mail
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 1 3	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

Outgoing Conversation

To turn on the green led in the associated DAK key when an outgoing call is made, create this event:

Event Owner:	The CRM-V station or a group of CRM-V stations	Enter the physical station number or the UDP group number
Event type:	08 - Conversation - Outgoing
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 2 1	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

Incoming Conversation

To turn on the green led in the associated DAK key when an incoming call is received, create this event:

Event Owner:	The CRM-V station or a group of CRM-V stations	Enter the physical station number or the UDP group number
Event type:	07 - Conversation - Incoming
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 2 1	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

Door Status

An input of the IP substation can be connected to a door magnet, providing indication on the DAK panel, showing if the door is open or closed.

Example:
To turn on the red led in the associated DAK key when input 3 of the station is activated, create this event:

Event Owner:	The Door Station or a group of Door stations	Enter the physical station number or the UDP group number
Event type:	30 - Station DAK key as RCI
Subevent:	3	Equal to the IP station input that is used
When change to:	ON or OFF
When related to:	All
Action:	tmp 0 "%1.dir"	Temporarily store the station directory number
	OWN 105	Set the CRM directory number as owner of the event
	IND %1.phy %1.dak(I%tmp(0)) 1 1

Station Down

To turn on the red and green led in the associated DAK key when a station is reported faulty, create this event:

Event Owner:	A group of stations	Use UDP group 8 for all stations
Event type:	13 - Faulty station line
Subevent:	0
When change to:	ON or OFF
When related to:	N/A
Action:	tmp 0 "%1.dir"	Temporarily store the station directory number
	OWN 105	Set the CRM directory number as owner of the event
	IND %1.phy %1.dak(I%tmp(0)) 1 1
	IND %1.phy %1.dak(I%tmp(0)) 2 1

DAK Redirection

DAK Layout

Unused DAK tables from other stations must be borrowed to extend the CRM DAK table. CRM's using the same DAK layout can redirect to the same tables.

Redirecting DAK table to physical 501, 502 ... 510

The DAK key configuration must be performed at the users DAK table to which the original CRM DAK table is pointing:

Here DAK 91-100 is shown configured from the DAK table at physical #510

Call Forwarding

Manual:

• Call Requests are forwarded using the feature code 7870 + destination directory number
• Regular point to point calls are forwarded by using the feature code 71 + destination directory number
• To reset the call forwarding, dial 70.

Automatic: A typical CRM application is to transfer calls and call requests from a local guard to a main guard. In the example below two scenarios are shown:

1: The local guard is leaving his station for a while and transfers all calls and call requests to the main guard (directory number 110) by pressing D1 (DAK 1).

DAK 1 is configured with an event trigger:

When a CRM station presses D1 an event trigger (9534) is dialled triggering an event:

Event Owner:	The CRM-V station or a group of CRM-V stations	Enter the physical station number or the UDP group number
Event type:	15 - Event Trigger Feature
Subevent:	0
When change to:	ON
When related to:	Directory Nnumber: 9534
Action:	IF %udd(%1.dir)	Toggle function: checks transfer status
	$TRF L%1.dir ""	Remove call transfer
	$SCRT L%1.dir	Remove Call Request transfer
	IND %1.dir %1.dak(I%2.dir) 1 1 OFF	Turn off red LED in D1
	LOG "Transfer deactivated from %1.dir %1.nam to Main Guard"	Log the action
	WUDD %1.dir 0	Toggle function: set transfer status to off
	STOP
	ENDIF
	$TRF L%1.dir "I110"	Set call transfer to Main Guard
	$SCRT L%1.dir L110	Set Call Request transfer to Main Guard
	IND %1.dir %1.dak(I%2.dir) 1 1 ON	Turn on red LED in D1
	LOG "Transfer activated from %1.dir %1.nam to Main Guard"	Log the action
	WUDD %1.dir 1	Toggle function: set transfer status to on

See also:

• Forward unattended Call Request (Event Handler)
• Forwarding of Call Request to external telephone

Additional Settings

Autosearch

Calls and Call Requests can be forwarded automatically to a predefined receiver if unanswered :

Users & Stations → Automatic Search

Users & Stations → DAK

Audio Indication

See: Call Request Notification when Station type is set to CRM

Default Priority level    Arrival notification    Queue notification
-----------------------------------------------------------------------
  0 –  59                 No tone                 Beep every minute
 60 – 119                 Dut-dut-dut tone        Beep every minute
120 – 149                 Dut-dut-dut tone        Urgent Feature Reminder (configurable)
150 – 255                 No tone                 Private ringing tone

To configure the Urgent feature reminder:

Exchange & System → System → Calls and Options

To change the default priority levels:

Exchange & System → System → Calls and Options

Applications

See Category: Control Room Applications