CRM III - Control Room Master

This product is discontinued!

CRM-III

Introduction

About This Manual

This manual provides the following information about the Control Room Master (CRM-III) from Stentofon:

• A functional description outlining the capabilities of the station
• An installation and commissioning guide explaining how to install the station as well as elementary programming of the station and the exchange
• A user guide summarizing how to use the function

The item numbers for the CRM-III stations are:

• With gooseneck microphone: 100 7004 000
• With electret microphone: 100 7003 000

Reader Group

• The functional description is intended for salespeople and consultants.
• The installation and commissioning guide is written for installation personnel with a technical background, who are familiar with the functionality and programming of the relevant Stentofon exchange (TouchLine or AlphaCom).
• The quick reference guide is intended for all users and operators of the Control Room Master. There is one section for TouchLine users, and another for AlphaCom users.

Related Documentation

Data Sheet "Control Room Master III - Model 7003"	A100K10185
Manual "Control Handler System - Commissioning / User guide"	A100K10174
AlphaCom Installation and Commissioning manual	A100K10002
System Description, Installation & Commissioning for alphaCom 4/5 - add-on to A100K10001 and A100K10002	A100K10197

Liability

Stentofon AS and its subsidiaries assume no responsibility for any errors that may appear in its documentation, or damages arising from the information in it. No information in this publication should be regarded as a warranty made by Stentofon. This publication may be updated without notice. Product names mentioned in this publication may be trademarks. They are used only for identification.

Brief Description

This advanced control room master features a large 4 x 20 character alphanumeric display with backlight, full dialing keypad, 8 programmable single-touch keys, answer-next-in-queue key, handset, sensitive electret or gooseneck microphone and a powerful 1W loudspeaker. The station offers full loudspeaking conversation with automatic switching of the speech direction. Manual override of speech direction is also possible. The station's display provides full information on the current conversation and call queue. The information includes the directory number and name/location. An answer-next-in-queue button allows you to respond to calls according to priority and time of arrival. The station can be used with either the TouchLine or the AlphaCom exchange.

The CRM III stations complies with the EMC requirements:

EN 50081-1 Jan. 92 (emission)

EN 50082-1 Jan. 92 (Immunity)

Functional Description

Application Areas

The Control Room Master III is intended for applications with a centralized control unit such as security centers for office and industrial buildings - including elevator communications - or prisons.

Possible Configurations

You can use the CRM-III unit with a Stentofon TouchLine exchange or with an AlphaCom exchange.
The CRM-III cannot be used with a TouchLine Compact exchange.

TouchLine Exchange:

• Any size of exchange
• Up to 15 CRM-III units pr DPB (Data Processing Board)
• 4-line configurable display information

AlphaCom Exchange:

• Any size of exchange
• In an AlphaNet installation with software 06.00 the CRM-III only handles Call Requests coming in from the exchange where the CRM-III is connected
• Any number of CRM-III units
• 4-line display information

Features

For a TouchLine exchange, the CRM-III queuing functionality is based on the Control Handler System (CHS) software on the DPB board. For an AlphaCom exchange, the CRM-III queuing functionality is based on the AlphaCom's internal message feature.

• 4x20 character display with backlight. See page 38 for display information in TouchLine exchange and page 42 for display information in AlphaCom exchanges.
• Multiple call-in annunciation with full display information and different priority levels.
• Call queue size:

- TouchLine - up to 100 inputs.

- AlphaCom - up to 1100 inputs.

• Auto acknowledgment to call-in point by flashing station lamp. Voice message acknowledgment requires a Speech Message Board (SMB) in the TouchLine system, or an ASVP board in the AlphaCom system.
• Buzzer indication of queue.

Single-Touch Keys

• Single touch access to stations, group calls, audio monitoring, public adress zones, radio channels and telephone lines.

Line Monitoring

When Line Monitoring is activated, the system status appears on the CRM-III display. For the TouchLine system, see the Call Handler documentation for details of how to display line monitoring information. Please note that special PMFR software must be installed (1000 681030). For the AlphaCom, see the AlphaCom Installation and Commissioning manual.

Microphone

• Model 7003 has an electret microphone with automatic sensitivity adjustment.
• Model 7004 has a goose-neck microphone with a noise-canceling feature.

Installation and Commissioning - TouchLine

Hardware and Software Requirements

• TouchLine exchange with:

- Subscriber Board ABD-2 (1000 610120)

- PMFR board(1000 631690)

- Data Processing Board DPB (1000 638710)with CHS software Version 04.00 or later (1000 683010).

- Terminal (such as VT100 or VT200) or PC with terminal emulation for programming the DPB board.

• Control Room Master III station (1000 700300/1000 700400)
• Local +12V DC / 300 mA power supply for the station. (If ordering from Stentofon: EQPOW 20490 Mascot Power 6823/6-12)
• Station cable (Hirschmann plug: EPKAB98500; RJ45 modular jack: EPKAB98510).

Optional Extras

The line monitoring feature requires special PMFR software: order no. 1000 681030. The voice message option for automatic acknowledgment to the call-in point requires a Speech Message Board (SMB, order number 1000 60000) and one free program channel for the message distribution. When there are two or more CRM-III stations, the data must be distributed via a separate Data Distribution Board (DDB - order number 1000 638850). Mount the Data Distribution Board to a mounting frame, order number 1000 614000.

Cabling

Figure 3-1 Cabling for the CRM-III station and DPB Programming terminal

Figure 3-2 Cabling of more than one CRM-III using a Data Distribution Board (DDB)

Data Processing Board
Install the DPB board in the TouchLine exchange as explained in the installation instructions included with the board (TouchLine System Data Processing Board DPB 1000638710 Installation Instructions, IM 1569).
CRM-III
Connect the CRM-III station as shown in Figure 3-1.
Audio
Connect the station cable to the station's abcd connector. There are two alternative station cables:

• 3-meter cable with 6-pin Hirschmann plug.

Connection:

• a - pin 1
• b - pin 2
• c - pin 4
• d - pin 6

• 3-meter cable with RJ45 modular jack.

Connection:

• a - pin 3
• b - pin 6
• c - pin 7
• d - pin 8

Data
Connect the cable from DPB Port 1 (pin B42-B44) to the corresponding pins on the station.
With two more CRM-III stations, you need a Data Distribution Board (DDB) for distribution of the data. See Figure Figure 3-2.
The DDB-board has 13 identical outputs.
Power
Connect to the local power supply (12V DC)
The data cable can have a length of up to 1400 meters (4590 feet), or more if heavier wires are used.
Terminal for DPB Programming
Connect the terminal/PC to Port 2 of the DPB board as shown in Figure 3-1.
Enable Data Communication with the station
Set the switches on the station as shown in Section 3.5

Programming the Exchange

This programming instruction covers programming of the PMFR and DPB boards. We have used the following set of directory numbers in the example - other directory numbers can be used:

CRM-III directory number	100
Priority 0 Call Request	6900
Priority 2 Call Request	6901
Priority 3 Call Request	6902
Display identification code	689
Answer next in queue	6891
Clear next in queue	6892

The example uses the following DPB ports:

Display data for CRM-III	Port 1
Terminal port on DPB	Port 2

Programming the PMFR Board
To program the PMFR board, you use the programming panel
Baud Rate
Set the baud rate to 9600:

Select the opcode	E54
Read line 18	18 + RD
Enter the value 0034 in this line, and activate the command	0034 + ACT
Step to line 19	STP
Enter the value 0034 in this line, and activate the command	0034 + ACT
	CANCEL

Press the red reset button on PMFR.

Specify Directory and Call Request Numbers for CRM-III
Each CRM-III station can have up to 4 directory numbers: one directory number for direct calling, and 3 call request numbers for queuing of calls.
It is possible to define different priority levels for the call requests. The priority levels are from 0 to 3, where 3 is highest priority.
Choose a physical position with an ABD-2 subscriber board connection for the CRM-III directory number. (If the CRM-III is already connected, you can press 788 on the station to see its physical number in Display B of the programming panel.)
In the example, the CRM-III has directory number 100:

Select the opcode	E48
Read line for physical position to be used	<phys. pos.> + RD
Enter the value for the directory number in this line, and activate the command	F100 + ACT
	CANCEL

Next, program the call request numbers (6900-6902 in this example) for the CRM-III station. You can use any physical positions that are available - no subscriber board is required for these numbers.

Select the opcode	E48
Read line for 1st physical position to be used	<phys. pos. 1> + RD
Enter the value for the directory number in this line, and activate the command	6900 + ACT
Read line for 2nd physical position to be used	<phys. pos. 2> + RD
Read line for 3rd physical position to be used	<phys. pos. 3> + RD
Enter the value for the directory number in this line, and activate the command	6902 + ACT
	CANCEL

Specify Dummy Numbers for CRM-III Station Functions
In this step you allocate dummy numbers for the following CRM-III features:

• Identify display station (689)
• Answer next in queue (6891)
• Delete queue entry (6892)

Select the opcode	E51
Find a free line and read it	<free line 1> + RD
Enter the value for the dummy number for display identification, and activate	F689 + ACT
Find another free line and read it	<free line 2> + RD
Enter the value for the dummy number for "Answer next in queue", and activate	6891 + ACT
Find another free line and read it	<free line 3> + RD
Enter the value for the dummy number for "delete queue entry", and activate	6892 + ACT
	CANCEL

Enter reference information for these dummy numbers: Setting the D-bit gives a 1-minute time-out, to avoid problems if a non-CRM-III station happens to dial the number by mistake.

Select the opcode	E52
Read the value for the dummy number for display identification	F689 + RD
Set the reference information for display identification	Bits 0-8 and D ON, the rest OFF
Activate the command	ACT + CLR
Set the reference information for "Answer next in queue"	Bits 0-8 and D ON, the rest OFF
Activate the command	ACT + CLR
Read the value for the dummy number for "Delete queue entry"	6892 + RD
Set the reference information for "Delete queue entry"	Bits 0-8 and D ON, the rest OFF
Activate the command	ACT
	CANCEL

Acknowledgment to Call-in point
To enable acknowledgment to call-in point by flashing the LED on the calling station, the following programming is required:

Action	Press:
Select the opcode	Press E54
Go to line 29	29 + RD (*1)
Enable flashing LED	FF0F
Activate the command	ACT + CLR
	CANCEL

*1) This programming is only required if line 29 is FFFF or 0000. If any othe value, just leave it like it is.

DPB Cold Start using the Programming Panel
All the programming of the queue and display system is held on the DPB board.

As you activate each programming command shown below, watch Display B on the programming panel.
 
As the command runs, Display B shows the "busy" indication bbxx, where xx is the name of the command.
 
Wait until bbxx disappears before you continue.

If an Exxx code appears in Display B, it may indicate an error. To clear the Exxx code, press ACT. These codes are described in the CHS documentation.
The LEDs on the DPB board also indicate whether the board is busy or ready for programming. The lowest LED flashes when the board is ready for programming, and shows a steady light when the board is busy.
Create a Board Address
For a new DPB, run the following cold start procedure.

WARNING:
 
If a DPB board has already been programmed, ALL existing information (names and numbers) on the board will be  deleted.
 

1) To set the DPB in programming mode, press the green button quickly. The lowest diode starts flashing (about once per second).

2) To give the board its address, use opcode E62:

Action	Press:
Select the opcode	Press E62
Go to adress 0100	0100 + READ
Enter the value DFB0 in this line, and activate the command	DFB0 + ACT

Display A in the Programming Panel should change to A300, and display B to 0000. If not, check the cabling between the PMFR and DPB, and check that the baud rate on PMFR is 9600 baud.
Complete the System Cold Start
System Cold Start is performed in address A300, still using opcode E62:

Action	Press:
Erase NVRAM (0196 if additional RAM on DPB)	0164 + ACT
Reset NVRAM directory, create tables (0296 if additional RAM on DPB)	0264 + ACT
Define call queues	0300 + ACT
x=number of terminals (1 in this example)	03xA + ACT
y=number of CRM-III stations	04yA + ACT
Create dynamic system tables	0500 + ACT
Create subscriber tables (Display B will show E702 or similar Exxx code - this is OK here; it shows that xxx subscribers are available)	0640 + ACT
Load screen test	0701 + ACT
Select terminal type x (se table below)	080x + ACT
Complete the cold start	CANCEL

Press the red RESET button on the DPB to exit programming mode.

x=1 DEC VT2200 (ANSI 3.64)
x=2 DEC VT220 7-bit (national chars)
x=3 DEC VT100 (7-bit)
x=4 Tandberg TDV2215
x=5 Tandberg TDV2220 (ECMA)
x=6 Qume QVT102 or Lear Siegler ADM11

Configuring the DPB
Adressing the DPB
The board must be addressed after a RESET, or if another board has been addressed in the meantime. It is not necessary to be in "green button" (programming) mode.

Action	Press:
Select the opcode	E62
Read line 0 and enter the board's adress	RD + DFB0
Activate	ACT

Display A in the Programming Panel should change to A000.
Programming the Queue System

• To enter a value in an address, first read the address (type the address and press RD) and then enter a value in this address (type the value and press ACT).
• For example, to enter the value 5000 in address A0C0, type:
• A0C0 + RD + 5000 + ACT.
• To step to the next address line in a table, press STP.

Define Port 1 for the CRM-III, and Port 2 for the terminal:

Action	Adress+RD	Value+ACT
Specify CRM-III as device on Port 1	A0C0	5000
Set default baud rate	A0C2	0000
Specify terminal as device on Port 2	A0C4	1000
Set default baud rate	A0C6	0000
	Press CLR

Define priority levels for call requests. Priority levels are from 0 to 3, where level 3 is the most urgent.

Action	Adress+RD	Value+ACT
Priority 1 for call to busy station number	A010	0001
Priority 0 for 1st call request number	A012	0000
Priority 3 for 3rd call request number	A016	0003
	Press CLR

Specify that the acknowledgment to the call-in point should be a flashing LED on the calling station:

Action	Adress+RD	Value+ACT
Ack. to Priority 0 call-in-point	A200	0200
Ack. to Priority 1 call-in-point	A202	0200
Ack. to Priority 3 call-in-point	A206	0200
	Press CLR

Define buzzer behavior for the CRM-III station. For example, 05 indicates 5 seconds between beeps:

Action	Adress+RD	Value+ACT
Priority 0 calls - buzz at 5-sec. intervals	A208	0305
Priority 1 calls - buzz at 5-sec. intervals	A20A	0305
Priority 2 calls - buzz at 5-sec. intervals	A20C	0305
Priority 3 calls - buzz at 5-sec. intervals	A20E	0301
Duration of buzzer "beep" - 0,5 seconds	A212	0500
	Press CLR

Define Control Room Master III station with associated directory numbers (queue 1):

Action	Adress+RD	Value+ACT
Display description	A100	2106
Directory number, station	A102	F100
Directory number, priority 0	A104	6900
Directory number, priority 2	A106	6901
Directory number, priority 3	A108	6902
	Press CLR

Define the terminal (queue 2). In this example, the terminal is used only for inserting name texts. It is also possible to use a terminal for displaying queue information.

Action	Adress+RD	Value+ACT
Display description	A110	1200
	Press CLR

Enter display description:

Action	Adress+RD	Value+ACT
Display 1 - CRM-III
Physical display description	A2B8	1414
Connect window	A2BA	1114
Menu window (xxxx = 4114 if the above mentioned key labels should always be displayed; otherwise xxxx = 0000).	A2BE	xxxx
	Press CLR

Enter display line layout:

Action	Adress+RD	Value+ACT
Subscriber number/name/info	A0B4	0120
	Press CLR

Specify the directory numbers for "Identify display station" and for the functions to be programmed on the single-touch keys on the CRM-III station: "Answer next in queue" and "Delete queue entry". Also set a time-out for the CLEAR key, and enable the background text that shows that calls are being transferred to another station.

Action	Adress+RD	Value+ACT
Specify the directory number for the function "Answer next in queue".	A020	6891
	Press CLR

Action	Adress+RD	Value+ACT
Set the time-out for the CLEAR key	A2C4	0005
Enable "Transfer" display - background text $8	A2C8	1000
Specify the directory number for "Identify display station", which one dials to restart a display after loss of power.	A2CA	F689
Specify the directory number for the function "Delete queue entry".	A2CC	6892
	Press CLR

Rerun queue definitions:

Action	Adress+RD	Value+ACT
Define call queues:	A300	0300
x = number of terminals (1 in the example)		03xA
y = number of CRM-III stations		04yA
	Press CLR

Press red reset button on DPB. Programming of the DPB from the programming panel is now complete.
Other Options You Can Program
See the CHS manual for how to program:

• fixed transfers
• inactivity transfer
• parallel handling
• auto acknowledgment to call-in point by voice message
• automatic connect
• printer features
• error monitoring.

Programming Background Texts and Name List Using the Terminal
Press ESC twice on the terminal to reset the screen. The Stentofon control system screen appears.

STENTOFON COMMUNICATION SYSTEM

To enter the texts for the CRM-III display:

1.Press ! to activate System Setup.

2.Select menu option 1. Subscriber name and info.

3.To use the first line of the display to show the number of calls in the queue, type:

EF21<ENTER>

$D:$E $9 in queue<ENTER>

NB: For correct spacing, insert two spaces before "in queue". The other spaces are single spaces

4.To use the first queue line to display a text when transferred, enter in the name list:

EF31<ENTER>

$8<ENTER>

5.To use the bottom line of the display for key labels when there is no queue, enter in the name list:

EF33<ENTER>

Next Clear Talk Canc<ENTER>

OR: To have a fixed display for the key labels so they are always visible, enter in the name list:

EF41<ENTER>

Next Clear Talk Canc<ENTER>

In the same way, enter the number and name of the CRM-III and all the stations that may call the CRM-III, for example:

100<ENTER> CRM-III<ENTER>

101<ENTER> Guard X<ENTER>

123<ENTER> Elevator A<ENTER>

437<ENTER> Main Door<ENTER>

678<ENTER> Johnson, K<ENTER>

845<ENTER> Parking A<ENTER>

This completes the DPB programming.
Further information on background texts
The CHS software looks up background texts in the name list, using a computed directory number EFwl.
The digits are:

EF	Constant prefix, never used in regular station of function numbers
W	window number
	2 = Connect window
	3 = Queue window
	4 = Menu window
L	Line number within window, from 1 and up

The name text of a background can be either fixed text, or a reference to a system counter. The available values are:

$1	Number of stations with line errors (abcd wire)
$2	Number of stations with line error (data line)
$3	Number of transferred stations in the system (transferred guards)
$4	Number of stations with program active
$8	Text of current connect modus - "Transfer" in the example (see the options in the CHS documentation)
$9	Number of queued call for this station (own queue length)
$A	Year (4 digits)
$B	Month
$C	Hour
$D	Minute

Commissioning the Stations

Enabling Data Communication

Setting jumpers on the CRM-III Display Driver Board - TouchLine

To enable data communication via the separate data line, you need to set the jumpers on the station's Display Driver Board.

1. Unscrew the 4 screws fastening the station cabinet.

2. Carefully lift both the front and rear panels together to expose the station's Display Driver Board.

3. Set the jumpers as shown in the figure to the right:

4. Holding the panels together, replace them in their normal position and screw the cabinet together again.

5. Now dial 689 to restart the display on the CRM-III. The display will look something like this:

100 CRM-III             - Own directory number and name
100 P0123 R0600         - Physical number and reference information
                          Optionalinformation

Programming the Single-Touch keys
Enabling Programming of Single-Touch Keys for the CRM-III

1. To authorize the station to have a set of single-touch keys, set programming mode by switching the Program Selector in the exchange to the position PROGR. ON, or by turning the key on the programming panel to position ON.

2. On the CRM-III station:

Dial 782 + 000M1 + M + 9

3. Switch the Program Selector in the exchange, or the key on the programming panel, back to the OFF position to prevent unauthorized programming.

Programming the Single-Touch keys

1. On the leftmost single-touch key below the CRM-III display, program the number for "Answer next in queue".

Dial 784 + 6891 + <press single-touch key>

2. On the second single-touch key to the left below the display, program the number for "Delete queue entry".

Dial 784 + 6892 + <press single-touch key>

Installation and Commissioning: AlphaCom

Hardware and Software Requirements

• AlphaCom exchange
• In order to have 4-line display information AMC-board version 02.10 or later is required (AMC SW 06.00 or later)
• Control Room Master III station (1000 700300/1000 700400)
• AlphaPro programming tool (1009291100 version 06.00 is needed to program all the features listed in this manual)
• Local +12V DC / 300 mA power supply for the station. (If ordering from Stentofon: EQPOW 20490 Mascot Power 6823/6-12)
• Station cable (Hirschmann plug: EPKAB98500; RJ45 modular jack: EPKAB98510).

Optional Extras
The voice message option for automatic acknowledgment to the call-in point requires an ASVP Board in the exchange.

Cabling

Cabling for the CRM-III station in an AlphaCom exchange.

Connect the CRM-III station as shown in the figure on the right:
Audio
Connect the station cable to the station's abcd connector.
There are two alternative station cables:

• 3m cable with 6-pin Hirschmann plug.

Connection:

a - pin 1

b - pin 2

c - pin 4

d - pin 6

• 3m cable with RJ45 modular jack.

Connection:

a - pin 3

b - pin 6

c - pin 7

d - pin 8

Data
When the CRM-III is connected to the AlphaCom exchange, the station will receive the display data via the ab-wires - no additional data wires are required.
Power
Connect to the local power supply (12V DC).
Enable Data Communication with the station
Set the switches as described in section 4.4.

Programming the Exchange

To program the AlphaCom exchange, you must use the PC program AlphaPro. To have all the features mentioned in this manual you must have AMC software 06.00 or later in the exchange and AlphaPro program 06.00 for the programming.
Auto-load

Single-touch keys on CRM-III station

• Four Call Request numbers are included in the default number series which is entered in the autoload:

Dir.no.	Display Text	Priority
622	Alarm Request	140
623	Call Request	100
624	Alarm Request	141
625	Call Request	101

• When you set station type = CRM-III, the Single-touch Keys on the CRM station are configured in the following way:

1. ANSW key - answers first call request in the queue.

2. NEXT key - steps to the next call request (scroll function).

9. Info key.

10. Subscriber Directory.

The other single-touch keys have no autoload programming.
Mandatory programming

• Go to Station programming
• Select wanted station (physical position where the CRM-III station is connected)
• Enter the wanted dir. no for the CRM-III station
• Enter wanted display text for the CRM-III station
• Set Station type = CRM-III
• Save

Optional programming
More Call Request numbers with different Priority levels
Priorities
There is the possibility for 256 priority levels for Call Requests and text messages. On the CRM-III station the different priorities are announced in the following way (in addition to the position in the queue):

-------------------------------------------------------------------------
| Priority level | Notification at |         Feature reminder:          |
|                | reception       |      (Tone)     | (Blinking light) |
-------------------------------------------------------------------------
| 0 - 59         |   None          | Normal reminder |       Yes        |
-------------------------------------------------------------------------
| 60 - 119       |   Buzzer tone   | Normal reminder |       Yes        |
-------------------------------------------------------------------------
| 120 - 255      |   Buzzer tone   | Alarm reminder  |       Yes        |
-------------------------------------------------------------------------

• Notification at reception: one buzzer tone
• Normal feature reminder is: a "blopp" tone repeated at long interval. The default interval is one minute.
• Alarm reminder is: several attention tones in a row, repeated at medium interval. The alarm reminder is programmable. By default it is 3 attention tones, repeated every 20 seconds.

In short: Below level 60 there is no buzzer indication at the receiving station for incoming Call Requests.. Above level 120 there is an alarm reminder tone at the receiving station.
The default Call Requests have pre-programmed priority levels which cannot be changed. If you need to use Call Request messages with other priority levels than the standard ones, it is possible to create new Call Request numbers.
Identification of Call Request
Feature description
You can have a text appearing in the display for Call Requests coming from for instance door stations. You make a specific Call Request number for this and enter the text you want to appear in the display.

Alarms: 1
437 Door Call

Answ Next M  Canc

Additional information -> This option is programmable for each Call Request number.
Commissioning
In AlphaPro go into the Directory & Features and select the wanted Call Request number. Activate the "Hide In Stations Display (INFO)" option if you want the display text for the feature to appear on the receiver's display. Do not activate if you want the name of the calling station to be displayed.
Call Requests to multiple stations (parallel servers)
Feature description
If you want Call Requests to be handled by more than one station, you can send the Call Request to a group of stations.

• To send a Call Request to a group:

- Dial the Call Request directory number

- Dial the group number.

• On the substations, Single-Touch keys are usually programmed to activate the Call Requests automatically.
• This is programmable with AlphaPro, for each station.
• When the Call Request is answered from one of the stations, the message is also deleted from the Queue on all the other stations of the group.

Additional information
-> The stations must be defined in a group (this is programmed with AlphaPro).
-> Only 20 members of the group, (the ones with lowest physical number) will receive the Call Request.

Commissioning Call Request to multiple stations
To set up the Call Request group:

• In AlphaPro go in to Local Groups window.
• Select a group and press "Change".
• Enter the groups name.
• Enter Display Text.
• Select the Access level, Setup priority and Gong type.
• Select the "Members" tab.
• Move the wanted members from left to right.

To program Single-Touch keys to activate Call Request to multiple stations: Single-Touch keys are usually programmed to automatically activate the Call Requests from the substations. The procedure to program Single-Touch keys, is the same as before. You find the details in the Installation & Commissioning manual for AlphaCom A100K10002/02.00, page 120. The values to enter for a Call Request to group is:

| Call Request directory number | Group directory number

Additional information -> 18 characters are available to enter your values. Spaces do not count as characters, but the codes: "P", "I", "D", "M" and "C" count for two characters.
Transfer of Call Request
Feature description
You can have all the Call Request for your station transferred to another station. To activate the Transfer of Call Request feature:

Dial 7870 + the number of the station the Call Request must be transferred to.

Additional information -> Technical Alarms are transferred, but not ordinary messages.
commissioning
No commissioning is needed to use the feature.
If you use the Call Forwarding feature or Follow Me to forward calls to another station, they also include forwarding of Call Requests. Call Forward:

Dial  71 + directory number from your own station

Follow me:

Dial 72 + own number from the remote station

Commissioning the Station

Enabling Data Communication

Setting jumpers on the CRM-III Display Driver Board - AlphaCom

To enable data reception via the ab-wire, you need to set the jumpers on the station's Display Driver Board.

• 1. Unscrew the 4 screws fastening the station cabinet.
• 2. Carefully lift both the front and rear panels together to expose the station's Display Driver Board.
• 3. Set the jumpers as shown on the right.
• 4. Holding the panels together, replace them in their normal position and screw the cabinet together again.
• 5. Now dial 789 to restart the display on the CRM-III. The display will look something like this:

---------------------
| Directory no:     |
|                   |
|                   |
| 347  600          |    Dir no. and AMC SW version
--------------------- 

After a few seconds, the physical number appears:

---------------------
| Physical no:      |
|                   |
|                   |
| 247     0         |    Physical no. and SW id code
--------------------- 

The display then returns to idle mode.
Programming Single Touch keys
When you select Station Type = CRM-III the Single-touch keys no. 1 and 2 are automatically programmed answer and scroll the Call Requests in the queue. Key 10 shows the Subscriber Directory and key 9 is the Info key.
This programming can be changed using the AlphaPro programming tool

• Go to Station programming
• Select wanted the CRM-III station
• Go to DAK
• Enter / change programming for the Single-touch keys - see below
• Save

Next key

• This programming is default on first Single-touch key for CRM-III stations - supported by display text "Next"

70p9

Answer key

• This programming is default on second Single-touch key for CRM-III stations - supported by display text "Answ"

70p8

Delete key
This key deletes the Call Request displayed on line two without answering it. The key is not entered in the autoload.

• Enter on any wanted single-touch key

70p0

Call Request to a Pre-defined station You can program a single-touch key on any station to send a Call Request to a particular station:

• Go to Station programming
• Select the wanted station
• Go to DAK
• Enter on any wanted single-touch key

I<Call Request no> I <Station number>

• Save

User's Guide

This guide summarizes the way the operator can use the CRM-III station as programmed in the example in the previous section.

TouchLine Exchange

Display For the example described in the programming guide, the display behaves as follows. When the station is idle (no conversation active), the display shows:

• the time
• the number of calls in the queue
• details of the queued calls
• if there are two calls or fewer in the queue, the labels of the buttons below the display.

Example:

------------------------
| 15:09  1 in queue    |    No conversation active (beeper active)
| 123 Elevator A       |    One queued call
|                      |
| Next Clear Talk Canc |    Label for keys
------------------------ 

When you press the "Next" button to answer the call, the display looks like this:

------------------------
| 123 Elevator A       |    Current onversation
|                      |    No calls waiting in queue
|                      |
| Next Clear Talk Canc |    Label for keys
------------------------ 

When you are in conversation and there are calls in the queue, the display might look like this:

------------------------
| 123 Elevator A       |    Current onversation
| 437 Main door        |    First queued call
| 845 Parking A        |    Second queued call
| 678 Johnson, K       |    Third queued call
------------------------ 

If the CRM-III has been programmed with a fixed menu display for the key labels, it would look like this instead:

------------------------
| 123 Elevator A       |    Current onversation
| 437 Main door        |    First queued call
| 845 Parking A        |    Second queued call
| Next Clear Talk Canc |    Label for keys
------------------------ 

Clearing a Call Without Answering It
To delete the first queued call without answering it, press CLEAR - the button second to the left below the display. You will then be asked to verify that you want to clear the call:

------------------------
| Remove 437?          |    
| 437 Main door        |    
|                      |    
| Next Clear Talk Canc |    
------------------------ 

to delete the call, press CLEAR again. If you change your mind, press CANC to cancel.

Display When Call Are Transferred
When a CRM-III is unmanned, calls can be transferred to another queue-handling station. Both direct calls and call requests can be transferred. Transfer of Call Request requires additional programming of the DPB-board. To activate Call Transfer, dial the "Secretary Transfer" code (71). The display on the unmanned CRM-III station will show the transferred destination and the text "Transfer":

------------------------
| 101 Guard X          |    Station to which calls are transferred
| Transfer             |    Current station is in "Transfer" mode
|                      |    
| Next Clear Talk Canc |    Label for keys
------------------------ 

AlphaCom Exchange

Default Single-touch keys

Answ - answers first in the queue
Next - steps to the next call request
M    - is used for manial control of speech direction (same as M on the keypad). 
       When NEXT key is used, this key changes to Go-To-Top key.
Top  - goes to te first entry in the queue
Canc - cancles a conversation (same as C on the keypad).

You can also handle the Call Request by using the ordinary keyboard in the following way:

70 = read messages
 0 = CLEAR key: Delete call without answering and receive the next call request (if any)
 1 = Repeat
 7 = Go to the previous call request
 8 = Call sender; remove the call request from the list
 9 = Go to the next call request if any, without deleting the previous one

Display
For the AlphaCom system, the CRM-III displays the following information:
Idle Mode
When the CRM-III is idle (no conversation active), the display shows:

• on 1st line: the date and time
• on 4th line: Single-touch key text

Example:

------------------------
| 20/12-1996 15:09     |    No conversation active
|                      |    
|                      |    
| Answ  Next  M  Canc  |    Label for keys
------------------------ 

During Dialling
When you dial a number, the digits appear in the display as you dial, for example:

------------------------
| 20/12-1996 15:09     |    No conversation active
|                      |    
|                      |    
| Dial Number:  18     |    The dialled digits
------------------------ 

Displaying Call Requests

Ordinary Call Requests
When there are Call Requests in the queue, the display may look something like this:

------------------------
| Messages: 2          |    The number of queue entries
| 437 Door Call        |    First Call Request in the queue
| 230 Cell Call        |    Second Call Request in the queue
| Answ Next  M  Canc   |    Label for keys
------------------------ 

Alarm Call Requests
An alarm Call Request (priority 120 or higher) is indicated in the display by an arrow to the left

------------------------
| Messages: 3          |    Number of queue entries
| ► 300 Lift Alarm     |    First Alarm Call Request in the queue
| 250 Cell Call        |    Second Call Request in the queue
| Answ Next  M  Canc   |    Label for keys
------------------------ 

During Scrolling
When you use the NEXT key to scroll through the queue, the display indication changes:

• There is an arrow to the right to indicate the Call Request which is answered by pressing the ANSW key.
• The text for M-key is changed to TOP. If you press this key you return to the top of the queue.

------------------------
| Messages: 4          |    Number of queue entries
| 230 Cell Call   ◄    |    Current Call Request
| 460 Lift Call        |    Next Call Request in the queue
| Answ Next  M  Canc   |    Label for keys
------------------------ 

During Conversation
When you are connected, the display shows the directory number and name for the connected station. The fourth line displays a "help" message:

------------------------
| 300 Lift 5           |    Number and name you are calling
| 230 Cell Call        |    First Call Request in queue
| 460 Lift Call        |    Next Call Request in queue
| 9 = Search           |    "Help" message
------------------------ 

To see more help functions, press the "0" key. This provides help on what to do if the person is not present, or if you want to use a function during the conversation.

Call Request Buzzer and LED Indications
If there is a Call Request queuing at your station, you will get a notification when a new call arrives in the queue. The type of notification depends on the priority level of this new call request: Priority

-------------------------------------------------------------------------
| Priority level | Notification at |         Feature reminder:          |
|                | reception       |      (Tone)     | (Blinking light) |
-------------------------------------------------------------------------
| 0 - 59         |   None          | Normal reminder |       Yes        |
-------------------------------------------------------------------------
| 60 - 119       |   Buzzer tone   | Normal reminder |       Yes        |
-------------------------------------------------------------------------
| 120 - 255      |   Buzzer tone   | Alarm reminder  |       Yes        |
-------------------------------------------------------------------------

• Notification at reception is: One buzzer tone.
• Normal feature reminder is: a "blopp" tone repeated at long interval. The default interval is one minute.
• Alarm reminder is: several attention tones in a row, repeated at medium interval. The alarm reminder is programmable. By default it is 3 attention tones, repeated every 20 seconds.

In short:
Below level 60 there is no buzzer tone at the receiving station for incoming Call Requests. Above level 120 there is and alarm reminder tone at the receiving station.

Handling Call Requests
The display shows the number and name of the call-in point for the first and second calls in the queue. When a new Call Request arrives the following will happen:

• The new Call Request is placed in the queue according to its priority.
• You will hear a notification tone (if the Call Request has priority above 60).
• The number of waiting Alarms (Call Requests) on the first line is updated.
• An arrow appears to the left if the Call Request has priority above 120.

------------------------
| Messages: 4          |    Number of calls in the queue
| ► 300 Lift Alarm     |    First in queue
| 250 Cell Call        |    Second in queue
| Answ Next  M  Canc   |    Label for keys
------------------------ 

Answering the First/Current Call Request in the Queue
Press the ANSW key - the leftmost button below the display. You can also dial 70 + 8 on the keypad.

Scrolling through the Call Request Queue
Press the NEXT key to scroll through the queue. An arrow appears to the right to indicate the Call Request that will be answered when the ANSW key is pressed. Note that the text on the bottom line in the display will change when you use the NEXT key. The previous labeled M is changed to TOP when you are scrolling the queue.

------------------------
| Messages: 4          |    Number of calls in the queue
| 230 Cell Call   ◄    |    Call waiting to be answered
| 460 Lift Call        |    Next Call in the queue
| Answ Next  M  Canc   |    Label for keys
------------------------ 

Clearing a Call Without Answering It
Press the CLEAR key if you have programmed one, or dial 70 + 0 on the keypad. No confirmation is required. This removes the Call Request shown on line two in the display.

Put a Call Request on hold
If you have answered a Call Request, but want to keep it in the queue, you can dial 55 during connection. It will then be treated like an ordinary Call Back message. If you have parallel servers, it will not be available to the other stations. There is no indication at the other end that the station is still in the queue.

Go to the First Entry
Press the TOP key. During connection the call the text for the TOP key changes back to M.

Call Request Transfer
When a CRM-III is unmanned, call requests can be transferred to another station. Note that direct calls will not be transferred.
To activate the transfer, dial the "Call Request Transfer" number (7870) and then the transfer destination. The display on the unmanned CRM-III station will show the transfer destination:

------------------------
| Transfer to 101      |   
|                      |    
|                      |    
| 70 Present           |    
------------------------ 

If you use the Call Forwarding feature or Follow Me to forward calls to another station, they also include forwarding of Call Requests. Call Forward:

Dial  71 + directory number from your own station

Follow me:

Dial 72 + own number from the remote station

Remove Transfer /Forwarding Setting
From your own station:

Dial 70

From a remote station:

Dial 73 + station number

Direct Inquiry
When you are answering one Call Request, it is possible to park the conversation and answer another.
When in conversation: Press Answ key to answer the next Call Request in the queue. The ongoing conversation is parked and you are connected to the next station. You can switch between the two stations by pressing 2 on the keypad. The parked station will hear a busy tone. Pressing C ends the ongoing conversation and you are automatically connected to the parked station.