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Difference between revisions of "CRM IV - Control Room Master"

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{{obsolete}}
 +
This product is replaced by [[CRM V - Control Room Master]]
 +
 
[[Image:7006101 RS.jpg|thumb|250px|Control Room Master Module]]
 
[[Image:7006101 RS.jpg|thumb|250px|Control Room Master Module]]
 
[[image:Control Room Master IV.jpg|thumb|250px|CRM-IV with all optional modules]]
 
[[image:Control Room Master IV.jpg|thumb|250px|CRM-IV with all optional modules]]
  
−
== Features ==
+
== Highlights ==
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* Compact flush mount station with single-touch keys and 4x20 character display with backlight.
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* Compact flush mount station with single-touch keys and 4x20 character display with backlight
−
* 1 Handset and 2 additional single-touch key modules (each with 48 keys) can be attached.
+
* 1 Handset and 2 additional single-touch key modules (each with 48 keys) can be attached
−
* Call-in annunciation with full display information.
+
* Call-in annunciation with full display information
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* Queuing of calls according to priority and time of arrival, 256 priority levels.
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* Queuing of calls according to priority and time of arrival, 256 priority levels
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* Parallel servers and transfer of command support.
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* Parallel servers and transfer of command support
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* Display information on station name/number or Call Request description.
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* Display information on station name/number or Call Request description
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* Auto acknowledgment to call-in point by flashing station lamp, voice message and ringing.
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* Auto acknowledgment to call-in point by flashing station lamp, voice message and ringing
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* Single-touch access to stations, group calls, audio monitoring, public address zones, radio channels and telephone lines. Single-touch keys has 1 green and 1 red indicator LED each. Keys has PTT function and programmable cancel function on key release.
+
* Single-touch access to stations, group calls, audio monitoring, public address zones, radio channels and telephone lines
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* Programmable LED and buzzer functions.
+
* Single-touch keys has 1 green and 1 red indicator LED each. Keys has PTT function and programmable cancel function on key release
−
* Technical alarms with 60 different display texts and 256 priority levels.
+
* Programmable LED and buzzer functions
−
* Noise canceling goose-neck microphone with automatic sensitivity adjustment.
+
* Technical alarms with 60 different display texts and 256 priority levels
−
* Requires AMC software 07.20 or newer in the exchange. Programming: AlphaPro 07.20 or newer.
+
* Noise canceling goose-neck microphone with automatic sensitivity adjustment
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* Line monitoring of all extension lines.
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* Line monitoring of all extension lines
  
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== Description ==
+
==Additional Documentation==
−
This advanced control room master features a large 4 x 20
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For more documentation please see http://www.zenitel.com/product/product/control-room-master-iv
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character alphanumeric display with backlight, full dialing
 
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keypad, 4 programmable single-touch keys with indicators,
 
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(e.g. used as answer-next-in-queue key), sensitive
 
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gooseneck-microphone and a powerful 1W loudspeaker.
 
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The station offers full loudspeaking conversation with
 
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automatic switching of the speech direction. Manual
 
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override of speech direction is also possible.
 
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The station’s 4 line display gives full information on the
 
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current conversation and calls waiting in queue. The
 
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information includes directory number, name/location and
 
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priority level. Convenient answer-next-in-queue button
 
−
allows you to respond to calls according to priority and time
 
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of arrival.
 
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The station has aluminum front panels. 2-pair mm2 (24
 
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AWG) twisted telephone cable is required between the
 
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station and the exchange. The maximum distance is 1.4 km (4600 feet) with 0.5 mmø cable. Greater distances (up
 
−
to 2 km) are possible using heavier wires. The station is
 
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equipped with screw terminals, external cable is not
 
−
included. The station requires a local +12V DC power
 
−
supply.
 
  
 
== Installation ==
 
== Installation ==
−
[[image:Control Room Master IV Installation.jpg|thumb|left|250px|]]
+
[[image:Control Room Master IV Installation.jpg|thumb|left|500px|]]
 
<br style="clear:both;" />
 
<br style="clear:both;" />
 +
 +
== Software requirements ==
 +
* Requires AMC software 07.20 or newer in the exchange. Programming: AlphaPro 07.20 or newer.
  
 
== Configuration==
 
== Configuration==
 
=== DAK leds ===
 
=== DAK leds ===
 
The CRM IV leds are configured from the [[Event Handler]] in [[AlphaPro]]. The leds are controlled by the [[IND]] command. Go to '''Users & Stations''', select the CRM IV in the list box, and press '''Events'''. '''Insert''' an event as described below.
 
The CRM IV leds are configured from the [[Event Handler]] in [[AlphaPro]]. The leds are controlled by the [[IND]] command. Go to '''Users & Stations''', select the CRM IV in the list box, and press '''Events'''. '''Insert''' an event as described below.
−
==== Call Request received ====
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==== Private Call received ====
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[[Image:CRM IV LED callreq in.jpg|thumb]]
 
 
{|  
 
{|  
 
|-
 
|-
 
|width="100pt"|'''Event Owner''':
 
|width="100pt"|'''Event Owner''':
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|width="300pt"| The CRM IV station | Enter the physical station number
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|width="300pt"| The CRM IV station || Enter the physical station number
 
|-
 
|-
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|'''Event type''': || 10 - Received mail
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|'''Event type''': || 9 - Private Ringing Mode
 
|-
 
|-
 
|'''Subevent''': || N/A
 
|'''Subevent''': || N/A
Line 62: Line 47:
 
|'''When related to''': || All
 
|'''When related to''': || All
 
|-
 
|-
−
|'''Action''': || [[IND]] %1.phy %1.dak(I%2.dir) 1 3
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|'''Action''': || [[IND]] %1.phy %1.dak(I%2.dir) 1 3 || Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"
 
|-
 
|-
 
|}
 
|}
 
<br>
 
<br>
 +
 +
This will turn on the red led, flashing fast, in the assosiated DAK key when a Private Call is received.
 +
 +
==== Call Request received ====
 +
[[Image:CRM IV LED callreq in.jpg|thumb|left|500px]]
 +
<br style="clear:both;" />
 +
 +
'''Action''': [[IND]] %1.phy %1.dak(I%2.dir) 1 3
 +
* Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"
 +
  
 
This will turn on the red led, flashing fast, in the assosiated DAK key when a [[Call Request]] is received.
 
This will turn on the red led, flashing fast, in the assosiated DAK key when a [[Call Request]] is received.
  
 
==== Outgoing Conversation ====
 
==== Outgoing Conversation ====
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[[Image:CRM IV LED conversation out.jpg|thumb]]
+
[[Image:CRM IV LED conversation out.jpg|thumb|left|500px]]
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{|
+
<br style="clear:both;" />
−
|-
+
 
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|width="100pt"|'''Event Owner''':
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'''Action''': [[IND]] %1.phy %1.dak(I%2.dir) 2 1
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|width="300pt"| The CRM IV station
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* Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"
−
|-
 
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|'''Event type''': || 08 - Conversation - Outgoing
 
−
|-
 
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|'''Subevent''': || N/A
 
−
|-
 
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|'''When change to''': || ON or OFF
 
−
|-
 
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|'''When related to''': || All
 
−
|-
 
−
|'''Action''': || [[IND]] %1.phy %1.dak(I%2.dir) 2 1
 
−
|-
 
−
|}
 
−
<br>
 
  
 
This will turn on the green led in the assosiated DAK key when an outgoing call is made.
 
This will turn on the green led in the assosiated DAK key when an outgoing call is made.
  
 
==== Incoming Conversation ====
 
==== Incoming Conversation ====
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[[Image:CRM IV LED conversation in.jpg|thumb]]
+
[[Image:CRM IV LED conversation in.jpg|thumb|left|500px]]
−
'''Insert''' a new event with the following parameters:
+
<br style="clear:both;" />
−
{|
+
 
−
|-
+
'''Action''': [[IND]] %1.phy %1.dak(I%2.dir) 2 1
−
|width="100pt"|'''Event Owner''':
+
* Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"
−
|width="300pt"| The CRM IV station
 
−
|-
 
−
|'''Event type''': || 07 - Conversation - Incoming
 
−
|-
 
−
|'''Subevent''': || N/A
 
−
|-
 
−
|'''When change to''': || ON or OFF
 
−
|-
 
−
|'''When related to''': || All
 
−
|-
 
−
|'''Action''': || [[IND]] %1.phy %1.dak(I%2.dir) 2 1
 
−
|-
 
−
|}
 
−
<br>
 
  
 
This will turn on the green led in the assosiated DAK key when an incoming call is received.
 
This will turn on the green led in the assosiated DAK key when an incoming call is received.
Line 116: Line 84:
 
=== Buzzer ===
 
=== Buzzer ===
 
==== Buzzer active during Call Request ====
 
==== Buzzer active during Call Request ====
−
[[Image:CRM IV LED conversation in.jpg|thumb]]
+
[[Image:CRM IV LED conversation in.jpg|thumb|left|500px]]
−
'''Insert''' a new event with the following parameters:
+
<br style="clear:both;" />
−
{|
+
'''Action''': [[IND]] %1.phy 1023 1 2
−
|-
 
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|width="100pt"|'''Event Owner''':
 
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|width="300pt"| The CRM IV station
 
−
|-
 
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|'''Event type''': || 12 - Priority Mail in Idle
 
−
|-
 
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|'''Subevent''': || N/A
 
−
|-
 
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|'''When change to''': || ON or OFF
 
−
|-
 
−
|'''When related to''': || All
 
−
|-
 
−
|'''Action''': || [[IND]] %1.phy 1023 1 2
 
−
|-
 
−
|}
 
−
<br>
 
  
 
This will turn on the internal buzzer when a call request is received. The buzzer will be silent during conversartion.
 
This will turn on the internal buzzer when a call request is received. The buzzer will be silent during conversartion.
Line 143: Line 95:
 
{|  
 
{|  
 
|-
 
|-
−
|width="100pt"|'''Event Owner''':
+
|width="100pt"|'''Event Owner''':  
−
|width="300pt"| The CRM IV station
+
|width="300pt"| The CRM IV station || Enter the physical station number
 
|-
 
|-
 
|'''Event type''': || 6 - Priority Mail Present
 
|'''Event type''': || 6 - Priority Mail Present
Line 161: Line 113:
 
This will turn on the backlight in the display whenever there is a station in the call queue.
 
This will turn on the backlight in the display whenever there is a station in the call queue.
  
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== Other CRM applications==
+
=Applications=
−
[[CRM IV: Indicate status of remote stations in AlphaNet]]
+
See [[:Category: Control Room Applications]]
  
 
==Related Articles==
 
==Related Articles==
Line 171: Line 123:
 
* [[Two House Mounting Kit - 1007006182]]
 
* [[Two House Mounting Kit - 1007006182]]
  
−
[[Category: Stations]]
+
[[Category: Discontinued Stations]]
−
[[Category: Control Room Stations - CRM]]
 

Latest revision as of 13:39, 14 June 2018

Obsolete icon This product is discontinued!


This product is replaced by CRM V - Control Room Master

Control Room Master Module
CRM-IV with all optional modules

Highlights

  • Compact flush mount station with single-touch keys and 4x20 character display with backlight
  • 1 Handset and 2 additional single-touch key modules (each with 48 keys) can be attached
  • Call-in annunciation with full display information
  • Queuing of calls according to priority and time of arrival, 256 priority levels
  • Parallel servers and transfer of command support
  • Display information on station name/number or Call Request description
  • Auto acknowledgment to call-in point by flashing station lamp, voice message and ringing
  • Single-touch access to stations, group calls, audio monitoring, public address zones, radio channels and telephone lines
  • Single-touch keys has 1 green and 1 red indicator LED each. Keys has PTT function and programmable cancel function on key release
  • Programmable LED and buzzer functions
  • Technical alarms with 60 different display texts and 256 priority levels
  • Noise canceling goose-neck microphone with automatic sensitivity adjustment
  • Line monitoring of all extension lines

Additional Documentation

For more documentation please see http://www.zenitel.com/product/product/control-room-master-iv

Installation

Control Room Master IV Installation.jpg


Software requirements

  • Requires AMC software 07.20 or newer in the exchange. Programming: AlphaPro 07.20 or newer.

Configuration

DAK leds

The CRM IV leds are configured from the Event Handler in AlphaPro. The leds are controlled by the IND command. Go to Users & Stations, select the CRM IV in the list box, and press Events. Insert an event as described below.

Private Call received

Event Owner: The CRM IV station Enter the physical station number
Event type: 9 - Private Ringing Mode
Subevent: N/A
When change to: ON or OFF
When related to: All
Action: IND %1.phy %1.dak(I%2.dir) 1 3 Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"


This will turn on the red led, flashing fast, in the assosiated DAK key when a Private Call is received.

Call Request received

CRM IV LED callreq in.jpg


Action: IND %1.phy %1.dak(I%2.dir) 1 3

  • Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"


This will turn on the red led, flashing fast, in the assosiated DAK key when a Call Request is received.

Outgoing Conversation

CRM IV LED conversation out.jpg


Action: IND %1.phy %1.dak(I%2.dir) 2 1

  • Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

This will turn on the green led in the assosiated DAK key when an outgoing call is made.

Incoming Conversation

CRM IV LED conversation in.jpg


Action: IND %1.phy %1.dak(I%2.dir) 2 1

  • Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

This will turn on the green led in the assosiated DAK key when an incoming call is received.

Buzzer

Buzzer active during Call Request

CRM IV LED conversation in.jpg


Action: IND %1.phy 1023 1 2

This will turn on the internal buzzer when a call request is received. The buzzer will be silent during conversartion.

Backlight

Backlight lit whenever calls are present in the queue

Insert a new event with the following parameters:

Event Owner: The CRM IV station Enter the physical station number
Event type: 6 - Priority Mail Present
Subevent: N/A
When change to: ON or OFF
When related to: All
Action: IND %1.phy 1024 1 1


This will turn on the backlight in the display whenever there is a station in the call queue.

Applications

See Category: Control Room Applications

Related Articles

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