Difference between revisions of "Blind Transfer During Connection"

Latest revision as of 09:37, 24 May 2022

Blind Transfer feature

Description

Blind Transfer is a variant of the standard Call Transfer.

Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
Dial the directory number of the third station or an idle feature code.
Station on hold will connect to the feature dialed and disconnect yourself.

Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.

Change "ID" to "1" to turn digit "2" during a call into a Blind Transfer

This extends the transfer feature to also give the possibility to do transfer to:

Stations in private
Ringing groups
SIP phones
Group call
++

@@ Line 1: / Line 1: @@
+{{AI}}
+[[Image:BlindTransfer2.PNG|thumb|200px|Blind Transfer feature]]
 == Description ==
-The original AlphaCom is only capable of doing transfer after an successful inquiry to another station during connection. This means if no answer during inquiry it is not possible to transfer the call to a private ringing station or a ringing group.
+Blind Transfer is a variant of the standard [[Call Transfer]].
+*Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
+*Dial the directory number of the third station or an idle feature code.
+*Station on hold will connect to the feature dialed and disconnect yourself.
-Direct transfer is based on the Inquiry during connection feature (55). Configuring Inquiry with parameter 1 = 1 will activate transfer directly to the feature directory number dialed during Inquiry. This extend the transfer feature to also give the possibility to do transfer to:
+Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.
-* Stations in private.
+[[File:BlindTransfer.PNG|thumb|left|600px|Change "ID" to "1" to turn digit "2" during a call into a Blind Transfer]]
+<br style="clear:both;" />
+This extends the transfer feature to also give the possibility to do transfer to:
+* Stations in private
 * Ringing groups
+* SIP phones
 * Group call
 *++
-In combination with automatic search, the search string number counter and station is reset when preforming a direct transfer. <br\>
+See also [[Call Transfer]]
-Example:
-*A is a switchboard defined as ringing group 1.
-*B and C are users with automatic search on private ringing /busy programmed as ringing group 1.
-*D is someone calling to the switchboard, could be SIP or AlphaCom station.
-. D calls A, <br\>
-. A does a direct transfer to B, B is private ringing <br\>
-. After private ringing timeout D is activating ringing group 1 call back to A, from B's first search string.
-. A does a direct transfer to C, C is busy <br\>
-. D is activating ringing group 1 call back to A, from C's first search string.
-etc. etc.
-===Known limitations===
-*A (AlphaCom) calls B (SIP) and A try to transfer B to a ringing group. This is currently not supported.  ( A (SIP) calls B (AlphaCom) and B transfer to Ringing group is working)
-=== Software Operation ===
-A calls B, and B activate direct transfer to C
-* B activate Direct transfer during connection. A and B -"CONN" agent is parked. A gets "on hold" tone, B is in collect digit state.
-* B collect digits until an available feature during connection match is found in the directory table.
-* B sends the directory number collected to its own "CONN" agent, B-agent send the directory number to A-"CONN" agent, that will forward the number to A-"SBS".
-* A- "SBS" will disconnect the current call and activate the received directory number. (B-will disconnect)
-A calls B, and A activate direct transfer to C and B is a SIP connection.
-* A activate Direct transfere during connection. A-"REM_CONN" agent is parked.
+[[Category: ICX-AlphaCom features]]
-* A collect digits until an available feature during connection match is found in the directory table.
+[[Category: AlphaCom features]]
-* A sends the directory number collected to its own "REM_CONN" agent, B-agent send the directory number to B-"SBS",
-* B- "SBS" will terminate current call and activate the feature.

Difference between revisions of "Blind Transfer During Connection"

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Latest revision as of 09:37, 24 May 2022

Description