Difference between revisions of "AlphaCom Recording Interface"
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==General Description== | ==General Description== | ||
This article describes how to program the AlphaCom and ICX Recording Interface when used with 3rd party recorders. | This article describes how to program the AlphaCom and ICX Recording Interface when used with 3rd party recorders. | ||
− | <br/> | + | <br /> |
==ICX Licenses== | ==ICX Licenses== | ||
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! style="background:#ffdead;" width="200" |No. of Users | ! style="background:#ffdead;" width="200" |No. of Users | ||
|- | |- | ||
− | | 1002602201 ||align=center|Active Recording Interface, ILI-REC2||align=center|2 | + | |1002602201|| align="center" |Active Recording Interface, ILI-REC2|| align="center" |2 |
|- | |- | ||
− | | 1002602203 ||align=center|Active Recording Interface, ILI-REC8||align=center|8 | + | |1002602203|| align="center" |Active Recording Interface, ILI-REC8|| align="center" |8 |
|- | |- | ||
− | | 1002602204 ||align=center|Active Recording Interface, ILI-REC16||align=center|16 | + | |1002602204|| align="center" |Active Recording Interface, ILI-REC16|| align="center" |16 |
|- | |- | ||
− | | 1002602205 ||align=center|Active Recording Interface, ILI-REC32||align=center|32 | + | |1002602205|| align="center" |Active Recording Interface, ILI-REC32|| align="center" |32 |
|- | |- | ||
− | | 1002602208 ||align=center|Active Recording Interface, ILI-REC256||align=center|256 | + | |1002602208|| align="center" |Active Recording Interface, ILI-REC256|| align="center" |256 |
|- | |- | ||
− | | 1002602209 ||align=center|Active Recording Interface, ILI-REC512||align=center|512 | + | |1002602209|| align="center" |Active Recording Interface, ILI-REC512|| align="center" |512 |
|- | |- | ||
|} | |} | ||
Line 34: | Line 34: | ||
! style="background:#ffdead;" width="200" |No. of Users | ! style="background:#ffdead;" width="200" |No. of Users | ||
|- | |- | ||
− | | 1009648092 ||align=center|Active Recording Interface||align=center|2 | + | |1009648092|| align="center" |Active Recording Interface|| align="center" |2 |
|- | |- | ||
− | | 1009648093 ||align=center|Active Recording Interface||align=center|6 | + | |1009648093|| align="center" |Active Recording Interface|| align="center" |6 |
|- | |- | ||
− | | 1009648094 ||align=center|Active Recording Interface||align=center|12 | + | |1009648094|| align="center" |Active Recording Interface|| align="center" |12 |
|- | |- | ||
− | | 1009648095 ||align=center|Active Recording Interface||align=center|36 | + | |1009648095|| align="center" |Active Recording Interface|| align="center" |36 |
|- | |- | ||
− | | 1009648096 ||align=center|Active Recording Interface||align=center|72 | + | |1009648096|| align="center" |Active Recording Interface|| align="center" |72 |
|- | |- | ||
− | | 1009648097 ||align=center|Active Recording Interface||align=center|138 | + | |1009648097|| align="center" |Active Recording Interface|| align="center" |138 |
|- | |- | ||
− | | 1009648098 ||align=center|Active Recording Interface||align=center|276 | + | |1009648098|| align="center" |Active Recording Interface|| align="center" |276 |
|- | |- | ||
− | | 1009648099 ||align=center|Active Recording Interface||align=center|552 | + | |1009648099|| align="center" |Active Recording Interface|| align="center" |552 |
|- | |- | ||
|} | |} | ||
==Selecting stations to be recorded== | ==Selecting stations to be recorded== | ||
− | In AlphaPro, it is possible to enable recording for as many specific intercom stations as the number of licenses purchased. To record both sides of a conversation, only one of the two stations in the conversation needs the appropriate flag enabled. <br/> | + | In AlphaPro, it is possible to enable recording for as many specific intercom stations as the number of licenses purchased. To record both sides of a conversation, only one of the two stations in the conversation needs the appropriate flag enabled. <br /> |
− | This means that in an installation with many substations and only a few master stations, where the substations are not able to call each other, only as many licenses are required as there are master stations. <br/> | + | This means that in an installation with many substations and only a few master stations, where the substations are not able to call each other, only as many licenses are required as there are master stations. <br /> |
− | When the recording interface is enabled (the license key has been inserted) it is also possible to record conferences and group calls. <br/> | + | When the recording interface is enabled (the license key has been inserted) it is also possible to record conferences and group calls. <br /> |
==AlphaPro Programming== | ==AlphaPro Programming== | ||
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===Programming Recording Interface=== | ===Programming Recording Interface=== | ||
− | In AlphaPro, programming of the Recording Interface is done under the Recording tab in the dialog box where all system-wide information is programmed: <br/> | + | In AlphaPro, programming of the Recording Interface is done under the Recording tab in the dialog box where all system-wide information is programmed: <br /> |
− | 1. Open AlphaPro <br/> | + | 1. Open AlphaPro <br /> |
− | 2. Click the '''Exchange & System''' icon <br/> | + | 2. Click the '''Exchange & System''' icon <br /> |
− | [[Image:Exchange icon.jpg]] <br/> | + | [[Image:Exchange icon.jpg]] <br /> |
− | 3. Click the '''System button''' <br/> | + | 3. Click the '''System button''' <br /> |
− | 4. Click the '''Recording tab''' <br/> | + | 4. Click the '''Recording tab''' <br /> |
[[File:Recording20.PNG|left|300px|thumb]] | [[File:Recording20.PNG|left|300px|thumb]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
Line 73: | Line 73: | ||
====Recorder Registration==== | ====Recorder Registration==== | ||
Some recorders register with ICX or AlphaCom as a SIP device. | Some recorders register with ICX or AlphaCom as a SIP device. | ||
− | * If only one recorder is used, enter its registration name in the '''Username''' field for '''Primary Recorder'''. | + | |
− | * If there is a redundant recorder as well, enter its registration name in the '''Username''' field for '''Secondary Recorder'''. | + | *If only one recorder is used, enter its registration name in the '''Username''' field for '''Primary Recorder'''. |
− | * Redundant recording: | + | *If there is a redundant recorder as well, enter its registration name in the '''Username''' field for '''Secondary Recorder'''. |
− | ** As from ICX- | + | *Redundant recording: |
− | ** For all other ICX-AlphaCom and AlphaCom software versions: AlphaCom will first attempt to record a conversation on the Primary Recorder but if that recorder is not available, the Secondary Recorder will be used. <br/> | + | **As from ICX-AlphaCom 1.1.3.0, AlphaCom will record on both defined recorders in parallel |
+ | **For all other ICX-AlphaCom and AlphaCom software versions: AlphaCom will first attempt to record a conversation on the Primary Recorder but if that recorder is not available, the Secondary Recorder will be used. <br /> | ||
+ | |||
Note that the '''IP Address''' field is not relevant for this application and should be left empty. | Note that the '''IP Address''' field is not relevant for this application and should be left empty. | ||
For recorders which do not register with ICX or AlphaCom: | For recorders which do not register with ICX or AlphaCom: | ||
− | * If only one recorder is used, enter its name in the '''Username''' field and the IP-address of the recorder in the '''IP Address''' field for '''Primary Recorder'''. | + | |
− | * If there is a redundant recorder as well, enter its name in the '''Username''' field and the IP-address of the recorder in the '''IP Address''' field for '''Secondary Recorder'''. | + | *If only one recorder is used, enter its name in the '''Username''' field and the IP-address of the recorder in the '''IP Address''' field for '''Primary Recorder'''. |
+ | *If there is a redundant recorder as well, enter its name in the '''Username''' field and the IP-address of the recorder in the '''IP Address''' field for '''Secondary Recorder'''. | ||
====Audio Streams==== | ====Audio Streams==== | ||
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Some recorders do not support all codecs which are supported by AlphaCom. Please refer to the user manual of the specific 3rd party recorder which you are using and select the available codec choices as appropriate: | Some recorders do not support all codecs which are supported by AlphaCom. Please refer to the user manual of the specific 3rd party recorder which you are using and select the available codec choices as appropriate: | ||
− | * '''G.711u''' | + | |
− | * '''G.711a''' | + | *'''G.711u''' |
− | * '''G.722''' | + | *'''G.711a''' |
+ | *'''G.722''' | ||
+ | |||
Note that when using a 3rd party recorder the also available selection possibility '''All''' should only be used after careful testing that recordings are always recorded correctly, independent of the codec which is used for the call. For 3rd party recorders it might be advisable to select a specific codec.<br> | Note that when using a 3rd party recorder the also available selection possibility '''All''' should only be used after careful testing that recordings are always recorded correctly, independent of the codec which is used for the call. For 3rd party recorders it might be advisable to select a specific codec.<br> | ||
If necessary, ICX or AlphaCom will transcode the audio using the appropriate codec. | If necessary, ICX or AlphaCom will transcode the audio using the appropriate codec. | ||
===Programming Stations=== | ===Programming Stations=== | ||
− | To program the stations for recording in AlphaPro: <br/> | + | To program the stations for recording in AlphaPro: <br /> |
− | 1. Click the '''Users & Stations''' icon <br/> | + | 1. Click the '''Users & Stations''' icon <br /> |
[[File:AlphaPro users icon.jpg]] | [[File:AlphaPro users icon.jpg]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
− | 2. Click the '''General''' tab <br/> | + | 2. Click the '''General''' tab <br /> |
In the dialog box there are 2 flags for each station: | In the dialog box there are 2 flags for each station: | ||
− | * Recording – Incoming | + | |
− | * Recording – Outgoing | + | *Recording – Incoming |
+ | *Recording – Outgoing | ||
[[File:Recording6.PNG|left|300px|thumb]] | [[File:Recording6.PNG|left|300px|thumb]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
− | By enabling these flags, it can be determined whether only incoming or outgoing calls should be recorded, or both. Note that only as many stations should be selected for recording as recording licenses have been purchased to avoid calls not being recorded. <br/> | + | By enabling these flags, it can be determined whether only incoming or outgoing calls should be recorded, or both. Note that only as many stations should be selected for recording as recording licenses have been purchased to avoid calls not being recorded. <br /> |
− | By default, the Incoming and Outgoing boxes are unchecked. <br/> | + | By default, the Incoming and Outgoing boxes are unchecked. <br /> |
− | In a system where most stations require recording, click the Apply to All button. The recording flag for all 552 users will then have the same settings as that for the station where the Apply to All button is selected. <br/> | + | In a system where most stations require recording, click the Apply to All button. The recording flag for all 552 users will then have the same settings as that for the station where the Apply to All button is selected. <br /> |
− | Conversations within the same AlphaCom will only be recorded once, even if both stations in the conversation have both recording flags enabled. <br/> | + | Conversations within the same AlphaCom will only be recorded once, even if both stations in the conversation have both recording flags enabled. <br /> |
− | If one of the stations has the appropriate recording flag enabled, the conversation will be recorded independent of whether any recording flags are enabled for the other participant in the conversation. <br/> | + | If one of the stations has the appropriate recording flag enabled, the conversation will be recorded independent of whether any recording flags are enabled for the other participant in the conversation. <br /> |
===Programming Group Calls=== | ===Programming Group Calls=== | ||
− | When a recording license is present, all local and global group calls are recorded by default, regardless of whether stations have a recording flag enabled or not. Recording of specific local and global group calls can be disabled by deselecting the recording flag for the group call. <br/> | + | When a recording license is present, all local and global group calls are recorded by default, regardless of whether stations have a recording flag enabled or not. Recording of specific local and global group calls can be disabled by deselecting the recording flag for the group call. <br /> |
− | To program Groups for recording in AlphaPro under the '''General''' tab: <br/> | + | To program Groups for recording in AlphaPro under the '''General''' tab: <br /> |
− | 1. Click the '''Groups''' icon <br/> | + | 1. Click the '''Groups''' icon <br /> |
[[File:AlphaPro group icon.jpg]] | [[File:AlphaPro group icon.jpg]] | ||
− | * Select either '''Local Groups''' or '''Global Groups''' | + | |
− | * Enable or disable the recording flag as required by checking or unchecking the '''Recording''' box. | + | *Select either '''Local Groups''' or '''Global Groups''' |
+ | *Enable or disable the recording flag as required by checking or unchecking the '''Recording''' box. | ||
+ | |||
[[File:Recording7.PNG|left|300px|thumb]] | [[File:Recording7.PNG|left|300px|thumb]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
===Programming Conferences=== | ===Programming Conferences=== | ||
− | When a recording license is present, all simplex and duplex conferences are recorded by default, regardless of whether stations have a recording flag enabled or not. Recording of specific conferences can be disabled by deselecting the recording flag for the conference. <br/> | + | When a recording license is present, all simplex and duplex conferences are recorded by default, regardless of whether stations have a recording flag enabled or not. Recording of specific conferences can be disabled by deselecting the recording flag for the conference. <br /> |
− | In AlphaPro, click the '''Simplex Conferences''' or '''Open Duplex Conferences''' icon and select the appropriate conference. <br/> | + | In AlphaPro, click the '''Simplex Conferences''' or '''Open Duplex Conferences''' icon and select the appropriate conference. <br /> |
[[File:AlphaPro SX conference icon.jpg]] | [[File:AlphaPro SX conference icon.jpg]] | ||
[[File:AlphaPro ODX conference icon.jpg]] | [[File:AlphaPro ODX conference icon.jpg]] | ||
− | * Enable or disable the recording flag as required by checking or unchecking the '''Recording''' box. | + | |
+ | *Enable or disable the recording flag as required by checking or unchecking the '''Recording''' box. | ||
+ | |||
[[File:Recording8.PNG|left|300px|thumb|Simplex Conference]] | [[File:Recording8.PNG|left|300px|thumb|Simplex Conference]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
Line 136: | Line 146: | ||
==AlphaNet== | ==AlphaNet== | ||
− | Similar to stations, each AlphaNet link also has 2 recording flags associated with it, for incoming and outgoing calls. By default, both these flags are enabled. <br/> | + | Similar to stations, each AlphaNet link also has 2 recording flags associated with it, for incoming and outgoing calls. By default, both these flags are enabled. <br /> |
For the recording of AlphaNet calls, the rule is: | For the recording of AlphaNet calls, the rule is: | ||
− | * Record incoming call if the '''Incoming''' flags for both the station AND the source node are enabled | + | |
− | * Record outgoing call if the '''Outgoing''' flags for both the station AND the destination node are enabled | + | *Record incoming call if the '''Incoming''' flags for both the station AND the source node are enabled |
+ | *Record outgoing call if the '''Outgoing''' flags for both the station AND the destination node are enabled | ||
+ | |||
[[File:Recording10.PNG|left|300px|thumb]] | [[File:Recording10.PNG|left|300px|thumb]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
− | This makes it possible to select the side on which to record an AlphaNet call or to have the option to record the call at both ends. <br/> | + | This makes it possible to select the side on which to record an AlphaNet call or to have the option to record the call at both ends. <br /> |
The AlphaNet recording flags are part of the '''Exchange & System > Net Routing''' dialog box: | The AlphaNet recording flags are part of the '''Exchange & System > Net Routing''' dialog box: | ||
Line 150: | Line 162: | ||
==Related Articles== | ==Related Articles== | ||
− | |||
− | |||
+ | *[[ASC|Marathon and EVOip recorders from ASC]] | ||
+ | *[[Nice]] | ||
[[Category:3rd party integration]] | [[Category:3rd party integration]] | ||
[[Category:Recording]] | [[Category:Recording]] |
Revision as of 01:12, 29 July 2022
Contents
General Description
This article describes how to program the AlphaCom and ICX Recording Interface when used with 3rd party recorders.
ICX Licenses
To enable the Recording Interface on the ICX audio server, an Active Recording Interface License is required. There are several types of licenses, all depending on the number of users in the system.
Item Number | License | No. of Users |
---|---|---|
1002602201 | Active Recording Interface, ILI-REC2 | 2 |
1002602203 | Active Recording Interface, ILI-REC8 | 8 |
1002602204 | Active Recording Interface, ILI-REC16 | 16 |
1002602205 | Active Recording Interface, ILI-REC32 | 32 |
1002602208 | Active Recording Interface, ILI-REC256 | 256 |
1002602209 | Active Recording Interface, ILI-REC512 | 512 |
All ICX licenses can be stacked, i.e. it is possible to combine for instance 1002602205 and 1002602208 for 288 recording licenses.
AlphaCom Licenses
To enable the Recording Interface on the AlphaCom XE audio server, an Active Recording Interface License is required. There are several types of licenses, all depending on the number of users in the system.
Item Number | License | No. of Users |
---|---|---|
1009648092 | Active Recording Interface | 2 |
1009648093 | Active Recording Interface | 6 |
1009648094 | Active Recording Interface | 12 |
1009648095 | Active Recording Interface | 36 |
1009648096 | Active Recording Interface | 72 |
1009648097 | Active Recording Interface | 138 |
1009648098 | Active Recording Interface | 276 |
1009648099 | Active Recording Interface | 552 |
Selecting stations to be recorded
In AlphaPro, it is possible to enable recording for as many specific intercom stations as the number of licenses purchased. To record both sides of a conversation, only one of the two stations in the conversation needs the appropriate flag enabled.
This means that in an installation with many substations and only a few master stations, where the substations are not able to call each other, only as many licenses are required as there are master stations.
When the recording interface is enabled (the license key has been inserted) it is also possible to record conferences and group calls.
AlphaPro Programming
The following sections describe the programming of the Recording Interface, Stations, Group Calls, and Conferences in AlphaPro.
Programming Recording Interface
In AlphaPro, programming of the Recording Interface is done under the Recording tab in the dialog box where all system-wide information is programmed:
1. Open AlphaPro
2. Click the Exchange & System icon
3. Click the System button
4. Click the Recording tab
After sending the changes to the ICX or AlphaCom audio server, the server needs to be reset in order to activate the changes which are made as described in this section. |
Recorder Registration
Some recorders register with ICX or AlphaCom as a SIP device.
- If only one recorder is used, enter its registration name in the Username field for Primary Recorder.
- If there is a redundant recorder as well, enter its registration name in the Username field for Secondary Recorder.
- Redundant recording:
- As from ICX-AlphaCom 1.1.3.0, AlphaCom will record on both defined recorders in parallel
- For all other ICX-AlphaCom and AlphaCom software versions: AlphaCom will first attempt to record a conversation on the Primary Recorder but if that recorder is not available, the Secondary Recorder will be used.
Note that the IP Address field is not relevant for this application and should be left empty.
For recorders which do not register with ICX or AlphaCom:
- If only one recorder is used, enter its name in the Username field and the IP-address of the recorder in the IP Address field for Primary Recorder.
- If there is a redundant recorder as well, enter its name in the Username field and the IP-address of the recorder in the IP Address field for Secondary Recorder.
Audio Streams
ICX and AlphaCom are able to send conversations between IP-stations as separate RTP streams to the recorder. Conversations involving analogue intercom stations are always sent as a single mixed RTP stream. Some recorders are not able to handle dual stream recordings. For such recorders the box Force Mono Recording must be checked.
Some recorders do not support all codecs which are supported by AlphaCom. Please refer to the user manual of the specific 3rd party recorder which you are using and select the available codec choices as appropriate:
- G.711u
- G.711a
- G.722
Note that when using a 3rd party recorder the also available selection possibility All should only be used after careful testing that recordings are always recorded correctly, independent of the codec which is used for the call. For 3rd party recorders it might be advisable to select a specific codec.
If necessary, ICX or AlphaCom will transcode the audio using the appropriate codec.
Programming Stations
To program the stations for recording in AlphaPro:
1. Click the Users & Stations icon
2. Click the General tab
In the dialog box there are 2 flags for each station:
- Recording – Incoming
- Recording – Outgoing
By enabling these flags, it can be determined whether only incoming or outgoing calls should be recorded, or both. Note that only as many stations should be selected for recording as recording licenses have been purchased to avoid calls not being recorded.
By default, the Incoming and Outgoing boxes are unchecked.
In a system where most stations require recording, click the Apply to All button. The recording flag for all 552 users will then have the same settings as that for the station where the Apply to All button is selected.
Conversations within the same AlphaCom will only be recorded once, even if both stations in the conversation have both recording flags enabled.
If one of the stations has the appropriate recording flag enabled, the conversation will be recorded independent of whether any recording flags are enabled for the other participant in the conversation.
Programming Group Calls
When a recording license is present, all local and global group calls are recorded by default, regardless of whether stations have a recording flag enabled or not. Recording of specific local and global group calls can be disabled by deselecting the recording flag for the group call.
To program Groups for recording in AlphaPro under the General tab:
1. Click the Groups icon
- Select either Local Groups or Global Groups
- Enable or disable the recording flag as required by checking or unchecking the Recording box.
Programming Conferences
When a recording license is present, all simplex and duplex conferences are recorded by default, regardless of whether stations have a recording flag enabled or not. Recording of specific conferences can be disabled by deselecting the recording flag for the conference.
In AlphaPro, click the Simplex Conferences or Open Duplex Conferences icon and select the appropriate conference.
- Enable or disable the recording flag as required by checking or unchecking the Recording box.
AlphaNet
Similar to stations, each AlphaNet link also has 2 recording flags associated with it, for incoming and outgoing calls. By default, both these flags are enabled.
For the recording of AlphaNet calls, the rule is:
- Record incoming call if the Incoming flags for both the station AND the source node are enabled
- Record outgoing call if the Outgoing flags for both the station AND the destination node are enabled
This makes it possible to select the side on which to record an AlphaNet call or to have the option to record the call at both ends.
The AlphaNet recording flags are part of the Exchange & System > Net Routing dialog box: