Difference between revisions of "Call Transfer"
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+ | {{AI}} | ||
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| Inquiry Call or Blind Transfer | | Inquiry Call or Blind Transfer | ||
|- | |- | ||
− | |'''Default directory number''': || 2 | + | |'''Default directory number''': || 2 (During conversation) |
|- | |- | ||
|'''Feature number''': || 55 | |'''Feature number''': || 55 | ||
|-valign="top" | |-valign="top" | ||
− | |'''Parameter 1''': || 0 = Inquiry (default) <br | + | |'''Parameter 1''': || 0 = Inquiry (default) <br /> 1 = [[Blind Transfer During Connection|Blind transfer]] (from AMC 10.50) |
|-valign="top" | |-valign="top" | ||
− | |'''Description''': || | + | |'''Description''': || Place the current conversation on hold, and call the third station. Or with parameter 1 = 1 do a blind transfer to a third station or feature. |
− | [[Image: | + | [[Image:CallTransfer.PNG|thumb|200px|Call Transfer options]] |
− | ''' | + | |
+ | |||
+ | '''Consult, then Transfer (default):''' | ||
*Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal | *Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal | ||
*Dial the directory number of the third station and establish a second conversation | *Dial the directory number of the third station and establish a second conversation | ||
*Press digit 2 again you can switch between the two conversations (Brokers function) | *Press digit 2 again you can switch between the two conversations (Brokers function) | ||
*Press [[Call Transfer feature|digit 3]] to transfer the call and disconnect yourself, or alternatively, press C-key to cancel the first conversation, then C-key again to cancel the second conversation | *Press [[Call Transfer feature|digit 3]] to transfer the call and disconnect yourself, or alternatively, press C-key to cancel the first conversation, then C-key again to cancel the second conversation | ||
− | + | ||
+ | |||
+ | |||
'''Blind Transfer:''' | '''Blind Transfer:''' | ||
*Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal | *Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal | ||
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*Station on hold will connect to the feature dialed and disconnect yourself. | *Station on hold will connect to the feature dialed and disconnect yourself. | ||
− | Blind Transfer (feature 55/1) is not included in | + | Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below. |
+ | |||
+ | [[File:BlindTransfer.PNG|thumb|left|400px|Change "ID" to "1" to turn digit 2 into a Blind Transfer]] | ||
+ | <br style="clear:both;" /> | ||
+ | |||
+ | '''Note:''' | ||
+ | * On an outgoing SIP Trunk call from an analog station one must press DAK 9 to switch off “transparent mode”, then 2 + number + 3. | ||
+ | * On an outgoing SIP Trunk call from an IP station one must press DAK 4 to switch off “transparent mode”, then 2 + number + 3. | ||
+ | |||
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[[AlphaCom Feature List|Back to feature list]] | [[AlphaCom Feature List|Back to feature list]] | ||
+ | [[Category: ICX-AlphaCom features]] | ||
[[Category: AlphaCom features]] | [[Category: AlphaCom features]] |
Latest revision as of 16:50, 23 March 2023
Feature: | Inquiry Call or Blind Transfer |
Default directory number: | 2 (During conversation) |
Feature number: | 55 |
Parameter 1: | 0 = Inquiry (default) 1 = Blind transfer (from AMC 10.50) |
Description: | Place the current conversation on hold, and call the third station. Or with parameter 1 = 1 do a blind transfer to a third station or feature.
Blind Transfer:
Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.
Note:
See also Blind Transfer During Connection |