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Add additional ringers that will ring in parallel with the originally called device.
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The '''Additional Ringers''' feature in Zenitel Connect Pro allows extra devices to ring '''in parallel''' with the originally called device. This ensures that incoming calls can be heard or answered from multiple locations.


Additional ringers are defined per account in the device configuration “Call Settings” page, multiple additional ringers can be added (no maximum limitation).
Additional ringers are configured '''per account''' in the device’s '''Call Settings''' page. There is no maximum limit to how many additional ringers can be assigned.


Setting additional ringers will automatically set the original device to auto-answer off. If device is manually set to auto-answer on or “User selectable” in a way that the device auto answer, the additional ringers feature will not work as expected as the original call is answered.  
== Configuration ==
Navigate to '''Devices and Connections''' > '''Configuration'''. Select the Device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>


Works with break trough (M during ringing) and high priority. In both cases the originally called device will receive the call.
Under "Additional Ringers" select devices from the drop-down list, or type in the directory number.


If unconditional forwarding is configured on the originally called device, additional ringers are ignored.
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[File:ZCP AdditionalRingers.png|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Additional Ringers - Configuration </td>
</tr>
</table>


If forwarding is set on any of the additional ringer stations, those forwarding rules are not enforced and the additional stations behaves as if no forwarding was set.


Forwarding on busy on original device does not trigger parallel ringing, but directly forwards the call.
===Feature Behavior===
* '''Auto‑answer interaction'''
**When additional ringers are configured, the originally called device is automatically set to '''Auto‑answer Off.'''
**If the device is later configured to '''Auto‑answer On''' or '''User Selectable''' in a way that enables auto‑answer, the Additional Ringers feature will not function correctly, as the original device will answer the call immediately.


Forwarding on timeout cancels all parallel ringing call legs as well as the original and sets up a new call towards the forwarded device.
* '''Compatibility with Breakthrough and High Priority'''
** The feature fully supports [[Busy Override (Zenitel Connect Pro)|Breakthrough]] (M during ringing) and [[Call Priority (Zenitel Connect Pro)|High Priority calls]].
** In both cases, the originally called device receives the call.


Do not Disturb on originally called device does not trigger parallel ringing. And additional ringers in Do not Disturb mode will not be included.
* '''Interaction with Call Forwarding'''
** If '''Unconditional Forwarding''' is enabled on the originally called device, additional ringers are ignored.
** If forwarding is set on '''any additional ringer''', those forwarding rules are not applied; the additional ringer behaves as if no forwarding were configured.
** '''Forwarding on Busy''' on the original device does not trigger parallel ringing— the call is forwarded directly.
** '''Forwarding on Timeout''' stops all parallel ringing at timeout (including the original call leg) and initiates a new call toward the forwarded destination.


* '''Do Not Disturb (DND)'''
** If the originally called device is in DND, no parallel ringing is initiated.
** Additional ringer devices that are in DND will not participate in parallel ringing.
===Related articles===
* [[Call Queues (Zenitel Connect Pro)]]




[[Category: Zenitel Connect Pro]]
[[Category: Zenitel Connect Pro]]
[[Category: Zenitel Connect Pro Features and Functions]]
[[Category: Zenitel Connect Pro Features and Functions]]

Latest revision as of 16:15, 13 February 2026

The Additional Ringers feature in Zenitel Connect Pro allows extra devices to ring in parallel with the originally called device. This ensures that incoming calls can be heard or answered from multiple locations.

Additional ringers are configured per account in the device’s Call Settings page. There is no maximum limit to how many additional ringers can be assigned.

Configuration

Navigate to Devices and Connections > Configuration. Select the Device and click

Under "Additional Ringers" select devices from the drop-down list, or type in the directory number.

Additional Ringers - Configuration


Feature Behavior

  • Auto‑answer interaction
    • When additional ringers are configured, the originally called device is automatically set to Auto‑answer Off.
    • If the device is later configured to Auto‑answer On or User Selectable in a way that enables auto‑answer, the Additional Ringers feature will not function correctly, as the original device will answer the call immediately.
  • Compatibility with Breakthrough and High Priority
  • Interaction with Call Forwarding
    • If Unconditional Forwarding is enabled on the originally called device, additional ringers are ignored.
    • If forwarding is set on any additional ringer, those forwarding rules are not applied; the additional ringer behaves as if no forwarding were configured.
    • Forwarding on Busy on the original device does not trigger parallel ringing— the call is forwarded directly.
    • Forwarding on Timeout stops all parallel ringing at timeout (including the original call leg) and initiates a new call toward the forwarded destination.
  • Do Not Disturb (DND)
    • If the originally called device is in DND, no parallel ringing is initiated.
    • Additional ringer devices that are in DND will not participate in parallel ringing.


Related articles

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