Additional Ringers (Zenitel Connect Pro): Difference between revisions
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The '''Additional Ringers''' feature allows extra devices to ring '''in parallel''' with the originally called device. This ensures that incoming calls can be heard or answered from multiple locations. | {{C}} | ||
The '''Additional Ringers''' feature in Zenitel Connect Pro allows extra devices to ring '''in parallel''' with the originally called device. This ensures that incoming calls can be heard or answered from multiple locations. | |||
Additional ringers are configured '''per account''' in the device’s '''Call Settings''' page. There is no maximum limit to how many additional ringers can be assigned. | Additional ringers are configured '''per account''' in the device’s '''Call Settings''' page. There is no maximum limit to how many additional ringers can be assigned. | ||
===Behavior | == Configuration == | ||
Navigate to '''Devices and Connections''' > '''Configuration'''. Select the Device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br> | |||
Under "Additional Ringers" select devices from the drop-down list, or type in the directory number. | |||
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<td style="display: block; vertical-align: bottom;">[[File:ZCP AdditionalRingers.png|700px]]</td> | |||
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<td style='background-color:#efefef;'>Additional Ringers - Configuration </td> | |||
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===Feature Behavior=== | |||
* '''Auto‑answer interaction''' | * '''Auto‑answer interaction''' | ||
**When additional ringers are configured, the originally called device is automatically set to '''Auto‑answer Off.''' | **When additional ringers are configured, the originally called device is automatically set to '''Auto‑answer Off.''' | ||
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* '''Compatibility with Breakthrough and High Priority''' | * '''Compatibility with Breakthrough and High Priority''' | ||
** The feature | ** The feature fully supports [[Busy Override (Zenitel Connect Pro)|Breakthrough]] (M during ringing) and [[Call Priority (Zenitel Connect Pro)|High Priority calls]]. | ||
** In both cases, the originally called device receives the call. | ** In both cases, the originally called device receives the call. | ||
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** If forwarding is set on '''any additional ringer''', those forwarding rules are not applied; the additional ringer behaves as if no forwarding were configured. | ** If forwarding is set on '''any additional ringer''', those forwarding rules are not applied; the additional ringer behaves as if no forwarding were configured. | ||
** '''Forwarding on Busy''' on the original device does not trigger parallel ringing— the call is forwarded directly. | ** '''Forwarding on Busy''' on the original device does not trigger parallel ringing— the call is forwarded directly. | ||
** '''Forwarding on Timeout''' stops all parallel ringing (including the original call leg) and initiates a new call toward the forwarded destination. | ** '''Forwarding on Timeout''' stops all parallel ringing at timeout (including the original call leg) and initiates a new call toward the forwarded destination. | ||
* '''Do Not Disturb (DND)''' | * '''Do Not Disturb (DND)''' | ||
** | ** If the originally called device is in DND, no parallel ringing is initiated. | ||
** Additional | ** Additional ringer devices that are in DND will not participate in parallel ringing. | ||
===Related articles=== | |||
* [[Call Queues (Zenitel Connect Pro)]] | |||
[[Category: Zenitel Connect Pro]] | [[Category: Zenitel Connect Pro]] | ||
[[Category: Zenitel Connect Pro Features and Functions]] | [[Category: Zenitel Connect Pro Features and Functions]] | ||
Latest revision as of 16:15, 13 February 2026
The Additional Ringers feature in Zenitel Connect Pro allows extra devices to ring in parallel with the originally called device. This ensures that incoming calls can be heard or answered from multiple locations.
Additional ringers are configured per account in the device’s Call Settings page. There is no maximum limit to how many additional ringers can be assigned.
Configuration
Navigate to Devices and Connections > Configuration. Select the Device and click 
Under "Additional Ringers" select devices from the drop-down list, or type in the directory number.
 |
| Additional Ringers - Configuration |
Feature Behavior
- Auto‑answer interaction
- When additional ringers are configured, the originally called device is automatically set to Auto‑answer Off.
- If the device is later configured to Auto‑answer On or User Selectable in a way that enables auto‑answer, the Additional Ringers feature will not function correctly, as the original device will answer the call immediately.
- Compatibility with Breakthrough and High Priority
- The feature fully supports Breakthrough (M during ringing) and High Priority calls.
- In both cases, the originally called device receives the call.
- Interaction with Call Forwarding
- If Unconditional Forwarding is enabled on the originally called device, additional ringers are ignored.
- If forwarding is set on any additional ringer, those forwarding rules are not applied; the additional ringer behaves as if no forwarding were configured.
- Forwarding on Busy on the original device does not trigger parallel ringing— the call is forwarded directly.
- Forwarding on Timeout stops all parallel ringing at timeout (including the original call leg) and initiates a new call toward the forwarded destination.
- Do Not Disturb (DND)
- If the originally called device is in DND, no parallel ringing is initiated.
- Additional ringer devices that are in DND will not participate in parallel ringing.