Difference between revisions of "1-4f. Main Features – Call Request (solution)"
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− | The display might look a bit strange after changing | + | The display might look a bit strange after changing it to "CRM". If so, dial 789 to refresh the new display settings. |
'''Call Request''' | '''Call Request''' | ||
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+ | '''Call Escalation''' | ||
+ | * ''If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception'' | ||
+ | [[File:1-4f solution8.PNG|thumb|left|500px|On the Main Guard 400, configure Automatic Search > Call Request]] | ||
+ | <br style="clear:both;" /> | ||
+ | '''''Additional information:''''' | ||
+ | * The Call Request will remain in the queue of Main Guard after it has been forwarded to the Reception. | ||
+ | * If you want it to be deleted, the calling stations should use the code 627 instead of 623: | ||
+ | [[File:1-4f solution9.PNG|thumb|left|500px|Program DAK 1 of the two substations to dial 627 + 400 if the call should be deleted when forwarded]] | ||
+ | <br style="clear:both;" /> | ||
− | - | + | * The forwarding delay is configured in Exchange & System > System > Timers: |
+ | [[File:1-4f solution10.PNG|thumb|left|500px|The Call Request will be forwarded after the configured delay time. Here 20.0 seconds]] | ||
+ | <br style="clear:both;" /> | ||
− | * | + | * The call can be forwarded as a Call Request (instead of a direct call) to the new destination by adding the prefix 623: |
− | [[File:1-4f | + | [[File:1-4f solution11.PNG|thumb|left|500px|The Call Request will be forwarded as a Call Request to station 416]] |
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===Related articles === | ===Related articles === | ||
* [[1-4f. Main Features – Call Request (practice)]] | * [[1-4f. Main Features – Call Request (practice)]] | ||
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+ | [[Category: AlphaCom practice]] |
Latest revision as of 10:05, 30 June 2022
Exercise
CRM - Control Room Master
- Configure the Main Guard for call queing by setting station type to "CRM" (Control Room Master).
The display might look a bit strange after changing it to "CRM". If so, dial 789 to refresh the new display settings.
Call Request
- The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard:
Call Request - Hotline
- 2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the Main Guard. The Call Request should be removed if the handset is replaced before answered:
Call Escalation
- If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception
Additional information:
- The Call Request will remain in the queue of Main Guard after it has been forwarded to the Reception.
- If you want it to be deleted, the calling stations should use the code 627 instead of 623:
- The forwarding delay is configured in Exchange & System > System > Timers:
- The call can be forwarded as a Call Request (instead of a direct call) to the new destination by adding the prefix 623: