Difference between revisions of "USB Hardware Key (Sentinel Dongle)"
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| − | + | {{AI}}[[File:USB HW Key.png|thumb|The USB Hardware Key (Sentinel Dongle), item 1009291120]] | |
| − | [[File:USB | + | == No driver == |
| + | If you get an error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status - 12"''' when starting AlphaPro, it means that the driver for the USB Hardware Key (Sentinel Dongle) is missing. | ||
| − | + | The driver is included with the AlphaPro software installation, but has to be installed separately. See [[AlphaPro_-_Installation#Install_driver_for_the_USB_Hardware_Key|How to install driver for the USB Hardware Key]] | |
| − | + | The driver can also be downloaded separately from the "AlphaPro" section at the [[Downloads#AlphaPro|download site]]. | |
| + | == Wrong driver version == | ||
| + | The '''"RNBOsproInitialize Status - 12"''' message can also mean you have a driver version of 7.6 or higher which doesn't work with Alphapro. | ||
| + | Downgrading to 7.5 is necessary. However after uninstalling the 7.6 driver you must manually remove two registry keys that are not cleaned up by uninstalling. | ||
| + | The keys to remove are: | ||
| − | + | HKEY_LOCAL_MACHINE > SOFTWARE > Safenet Sentinel >SentinelProtectionServer | |
| − | + | HKEY_LOCAL_MACHINE > SOFTWARE > Rainbow Technologies > Sentinel System Driver | |
| − | |||
| − | [[ | + | == Related article == |
| + | * [[Running AlphaPro on Windows 11]] | ||
| + | |||
[[Category:AlphaPro Troubleshooting]] | [[Category:AlphaPro Troubleshooting]] | ||
| − | |||
Latest revision as of 09:33, 19 January 2024
No driver
If you get an error message "SuperPro initialization failed" or "RNBOsproInitialize Status - 12" when starting AlphaPro, it means that the driver for the USB Hardware Key (Sentinel Dongle) is missing.
The driver is included with the AlphaPro software installation, but has to be installed separately. See How to install driver for the USB Hardware Key
The driver can also be downloaded separately from the "AlphaPro" section at the download site.
Wrong driver version
The "RNBOsproInitialize Status - 12" message can also mean you have a driver version of 7.6 or higher which doesn't work with Alphapro. Downgrading to 7.5 is necessary. However after uninstalling the 7.6 driver you must manually remove two registry keys that are not cleaned up by uninstalling. The keys to remove are:
HKEY_LOCAL_MACHINE > SOFTWARE > Safenet Sentinel >SentinelProtectionServer
HKEY_LOCAL_MACHINE > SOFTWARE > Rainbow Technologies > Sentinel System Driver