Actions

Difference between revisions of "USB Hardware Key (Sentinel Dongle)"

From Zenitel Wiki

(Related article)
 
(16 intermediate revisions by 4 users not shown)
Line 1: Line 1:
[[File:USB 1009291100.jpg|thumb]]
+
{{AI}}[[File:USB HW Key.png|thumb|The USB Hardware Key (Sentinel Dongle), item 1009291120]]
 +
== No driver ==
 +
If you get an error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status - 12"''' when starting AlphaPro, it means that the driver for the USB Hardware Key (Sentinel Dongle) is missing.
  
== Sentinel Dongle troubleshooting ==
+
The driver is included with the AlphaPro software installation, but has to be installed separately. See [[AlphaPro_-_Installation#Install_driver_for_the_USB_Hardware_Key|How to install driver for the USB Hardware Key]]
  
Download the latest [http://www.safenet-inc.com/support/tech/latestdriver.asp System Driver]
+
The driver can also be downloaded separately from the "AlphaPro" section at the [[Downloads#AlphaPro|download site]].
  
Read [http://www.safenet-inc.com/support/files/SafeNet_Sentinel_EndUser_Guide.pdf End-User troubleshooting guide (pdf)]
+
== Wrong driver version ==
 +
The '''"RNBOsproInitialize Status - 12"''' message can also mean you have a driver version of 7.6 or higher which doesn't work with Alphapro.
 +
Downgrading to 7.5 is necessary. However after uninstalling the 7.6  driver you must manually remove two registry keys that are not cleaned up by uninstalling.
 +
The keys to remove are:
  
 +
HKEY_LOCAL_MACHINE > SOFTWARE > Safenet Sentinel >SentinelProtectionServer
  
A couple of useful tools:
+
HKEY_LOCAL_MACHINE > SOFTWARE > Rainbow Technologies > Sentinel System Driver
  
[http://www.safenet-inc.com/support/files/sam1.2.exe Sentinel Advanced Medic Tool]
 
  
[http://www.safenet-inc.com/support/files/SSDCleanup_1.2.0.5.zip Sentinel System Driver Cleanup Utility]
+
== Related article ==
 +
* [[Running AlphaPro on Windows 11]]
  
[[Category:Troubleshooting]]
 
 
[[Category:AlphaPro Troubleshooting]]
 
[[Category:AlphaPro Troubleshooting]]
[[Category:AlphaPro]]
 

Latest revision as of 09:33, 19 January 2024

AI.png
The USB Hardware Key (Sentinel Dongle), item 1009291120

No driver

If you get an error message "SuperPro initialization failed" or "RNBOsproInitialize Status - 12" when starting AlphaPro, it means that the driver for the USB Hardware Key (Sentinel Dongle) is missing.

The driver is included with the AlphaPro software installation, but has to be installed separately. See How to install driver for the USB Hardware Key

The driver can also be downloaded separately from the "AlphaPro" section at the download site.

Wrong driver version

The "RNBOsproInitialize Status - 12" message can also mean you have a driver version of 7.6 or higher which doesn't work with Alphapro. Downgrading to 7.5 is necessary. However after uninstalling the 7.6 driver you must manually remove two registry keys that are not cleaned up by uninstalling. The keys to remove are:

HKEY_LOCAL_MACHINE > SOFTWARE > Safenet Sentinel >SentinelProtectionServer

HKEY_LOCAL_MACHINE > SOFTWARE > Rainbow Technologies > Sentinel System Driver


Related article