AlphaPro 12 - Error messages: Difference between revisions
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If AlphaPro is not able to | {{AI}} | ||
If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons: | |||
AlphaPro 12 error messages: | AlphaPro 12 error messages: | ||
* | * ''The remote server returned an error: (401) Unauthorized'': Wrong [[Communicate (alphaPro)|username/password]] for logging in | ||
* | * ''The remote server returned an error: (404) Not Found'': AlphaPro v.12 is used towards AlphaCom v. 11. See [[AlphaPro - Compatibility|compatibility chart]]. | ||
* ''The remote server returned an error: [[(500) Internal Server Error|(500) Internal Server Error'']]: The AlphaCom has "Standby Stations" licenses installed (which is the case when the AlphaCom is used as a Secondary server in a [[Redundant Servers (AlphaCom XE)|redundant system]] with two AlphaCom servers) | |||
* ''Unable to connect to x.x.x.x'' (x.x.x.x being the IP address): TCP port 60001 ("AlphaPro") is disabled in [[AlphaWeb#Filters|Filters setting]] in Web interface (Applies to SendAll/SendChg operations only) | |||
* ''Unable to connect to the remote server'': Incorrect IP address in AlphaPro ([[Exchange_%26_System_(AlphaPro)#System|Exchange & System > System]]) - The IP address doesn't match the IP address of the AlphaCom | |||
* TCP port 80 (HTTP) is disabled in Filters setting in Web interface | * ''Unable to connect to the remote server'': TCP port 80 (HTTP) is disabled in [[AlphaWeb#Filters|Filters setting]] in Web interface | ||
[[Category:AlphaPro Troubleshooting]] | |||
Latest revision as of 09:53, 24 October 2023
If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons:
AlphaPro 12 error messages:
- The remote server returned an error: (401) Unauthorized: Wrong username/password for logging in
- The remote server returned an error: (404) Not Found: AlphaPro v.12 is used towards AlphaCom v. 11. See compatibility chart.
- The remote server returned an error: (500) Internal Server Error: The AlphaCom has "Standby Stations" licenses installed (which is the case when the AlphaCom is used as a Secondary server in a redundant system with two AlphaCom servers)
- Unable to connect to x.x.x.x (x.x.x.x being the IP address): TCP port 60001 ("AlphaPro") is disabled in Filters setting in Web interface (Applies to SendAll/SendChg operations only)
- Unable to connect to the remote server: Incorrect IP address in AlphaPro (Exchange & System > System) - The IP address doesn't match the IP address of the AlphaCom
- Unable to connect to the remote server: TCP port 80 (HTTP) is disabled in Filters setting in Web interface