Audio Messages (Zenitel Connect Pro): Difference between revisions

Latest revision as of 12:53, 24 October 2025

Zenitel Connect Pro allows the multicast of audio messages to groups of devices. Audio Message distribution can be triggered in two ways:

By dialing a code sequence from an intercom station/device, or
From an external system integrated to Zenitel Connect Pro using the Zenitel Link protocol

Before audio messages can be used they need to be uploaded to Zenitel Connect Pro.

Managing audio files

Navigate to the tile Audio Messages in the Features section

Add audio file

To add an audio file to Zenitel Connect Pro there are 2 possibilities:

Drag and drop
Click to select file

Various audio file formats are accepted, Zenitel Connect Pro transcodes them automatically if required. Supported file type are mp3, opus, flac, webm, weba, wav, ogg, m4a, oga, mid, aiff, wma, ai.

Audio Messages administration

Once the file has been added a new dialog will appear where it is possible to:

define a new directory number and name for the audio message
select an already defined audio message directory number - this in effect replaces the previously assigned audio file for this directory number

Define a new directory number

Click to add a new line and define a directory number and name. Click to accept the entry. An audio file can be added by clicking

Repetitions

Define the number of times the audio message is to be played as part of a single audio message broadcast in the field Repetitions. Valid values are:

1-255
0 (= continuous)

Playback

In order to check whether the audio message has been uploaded and trans-coded correctly, simply press the "play" icon to listen to the message in your laptop.

One can also dial the audio message directory number from an intercom. The device from which the audio message directory number is dialed must have the appropriate permission:

Operation: Call To
Call Type: Any or Message Call

Start Audio Message from an Intercom Device

An audio message can be distributed to a device or a group of devices by:

On a Zenitel IP Device the operator can dial the Directory Service, or the complete Service Code can be configured on a Direct Access Key (DAK)
On an ITSV-x the Service Code can be dialed manually or put on a hot key.

Using Directory Service:

Start broadcast: 7090 + {1} + M-key + {2} + M-key (or #) (Example: 7090 + 8191 + 841 + M: Dispatch message 8191 to broadcast group 841)
Stop broadcast: 7092

Alternatively use Service Code:

Start broadcast: *9*{1}*{2}#
Stop broadcast: *9#

{1} is the directory number of the audio message.
{2} is the destination directory (device or broadcast group) to dispatch the voice message to.

Example:

Message 8191 played to group 841 when DAK 1 (P1) is pressed

The code cannot be nested, i.e. putting group on one key and audio message on another. The complete sequence must be on the same key.

To stop an audio message before it has finished playing, use the code *9#. This will stop a message initiated from this station.

Start Audio Message by Data Command

Broadcasting of audio messages is initiated by sending a POST via Zenitel Link. If a audio message needs to be ended before it has finished playing, use DELETE.

POST /api/calls

form_dirno: Directory number of the voice message
to_dirno: Directory number of the target group
action: setup

DELETE /api/calls

dirno: Directory number of the audio message

Homepage (Zenitel Connect Pro)

@@ Line 31: / Line 31: @@
 ===Define a new directory number===
-Click [[File:ZC_PlusIcon.PNG|21px]] to add a new line and define a directory number and name. Click [[File:CP SaveIcon.PNG|30px]] to accept the entry. An audio file can be added by clicking [[File:ZC_FileIcon.PNG|24px]]
+Click [[File:ZC_PlusIcon.PNG|20px]] to add a new line and define a directory number and name. Click [[File:CP SaveIcon.PNG|30px]] to accept the entry. An audio file can be added by clicking [[File:ZC_FileIcon.PNG|25px]]
 ===Repetitions===
@@ Line 45: / Line 45: @@
 * Call Type: '''Any''' or '''Message Call'''
-==Broadcast audio message from an intercom device==
+<br>
-An audio message can be distributed to a group of devices by executing a sequence code: '''*9*[Audio Message number]*[Broadcast group number]#'''
-* On an ITSV-x the sequence code can be dialed manually or put on a hot key.
+==Start Audio Message from an Intercom Device==
-* On a Zenitel IP Device the sequence code must be put on a Direct Access Key (DAK).
+An audio message can be distributed to a device or a group of devices by:
+* On a Zenitel IP Device the operator can dial the Directory Service, or the complete Service Code can be configured on a Direct Access Key (DAK)
+* On an ITSV-x the Service Code can be dialed manually or put on a hot key.
+Using Directory Service:
+* Start broadcast: '''7090 + {1} + M-key + {2} + M-key''' (or #) (Example: 7090 + 8191 + 841 + M: Dispatch message 8191 to broadcast group 841)
+* Stop broadcast: '''7092'''
+Alternatively use Service Code:
+* Start broadcast: '''*9*{1}*{2}#'''
+* Stop broadcast: '''*9#'''
+* {1} is the directory number of the audio message.
+* {2} is the destination directory (device or broadcast group) to dispatch the voice message to.
 Example:
-[[File:ZCP Msg2grpDAK.png|thumb|left|500px|Message 8192 played to group 84 when DAK 1 (P1) is pressed]]
+[[File:ZCP AudioMess DAK1.jpg|thumb|left|500px|Message 8191 played to group 841 when DAK 1 (P1) is pressed]]
 <br style="clear:both;" />
@@ Line 57: / Line 72: @@
 To stop an audio message before it has finished playing, use the code '''*9#'''. This will stop a message initiated from ''this'' station.
-==Broadcast of audio messages by data command==
+==Start Audio Message by Data Command==
 Broadcasting of audio messages is initiated by sending a '''POST''' via Zenitel Link. If a audio message needs to be ended before it has finished playing, use '''DELETE'''.
 '''POST /api/calls''' <br>
-* '''from_dirno''': Directory number of the voice message
+* '''form_dirno''': Directory number of the voice message
 * '''to_dirno''': Directory number of the target group
 * '''action''': '''setup'''