Difference between revisions of "Call Transfer"
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+ | {{AI}} | ||
{| | {| | ||
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|width="170pt"|'''Feature''': | |width="170pt"|'''Feature''': | ||
− | | Inquiry | + | | Inquiry Call or Blind Transfer |
|- | |- | ||
|'''Default directory number''': || 2 (During conversation) | |'''Default directory number''': || 2 (During conversation) | ||
Line 8: | Line 9: | ||
|'''Feature number''': || 55 | |'''Feature number''': || 55 | ||
|-valign="top" | |-valign="top" | ||
− | |'''Parameter 1''': || 0 | + | |'''Parameter 1''': || 0 = Inquiry (default) <br /> 1 = [[Blind Transfer During Connection|Blind transfer]] (from AMC 10.50) |
|-valign="top" | |-valign="top" | ||
− | |'''Description''': || | + | |'''Description''': || Place the current conversation on hold, and call the third station. Or with parameter 1 = 1 do a blind transfer to a third station or feature. |
+ | [[Image:CallTransfer.PNG|thumb|200px|Call Transfer options]] | ||
+ | |||
+ | |||
+ | '''Consult, then Transfer (default):''' | ||
+ | *Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal | ||
+ | *Dial the directory number of the third station and establish a second conversation | ||
+ | *Press digit 2 again you can switch between the two conversations (Brokers function) | ||
+ | *Press [[Call Transfer feature|digit 3]] to transfer the call and disconnect yourself, or alternatively, press C-key to cancel the first conversation, then C-key again to cancel the second conversation | ||
+ | |||
+ | |||
+ | |||
+ | '''Blind Transfer:''' | ||
+ | *Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal | ||
+ | *Dial the directory number of the third station or an idle feature code. | ||
+ | *Station on hold will connect to the feature dialed and disconnect yourself. | ||
+ | |||
+ | Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below. | ||
+ | |||
+ | [[File:BlindTransfer.PNG|thumb|left|400px|Change "ID" to "1" to turn digit 2 into a Blind Transfer]] | ||
+ | <br style="clear:both;" /> | ||
+ | |||
+ | '''Note:''' | ||
+ | * On an outgoing SIP Trunk call from an analog station one must press DAK 9 to switch off “transparent mode”, then 2 + number + 3. | ||
+ | * On an outgoing SIP Trunk call from an IP station one must press DAK 4 to switch off “transparent mode”, then 2 + number + 3. | ||
+ | |||
+ | |||
+ | |||
+ | See also [[Blind Transfer During Connection]] | ||
+ | |||
|} | |} | ||
[[AlphaCom Feature List|Back to feature list]] | [[AlphaCom Feature List|Back to feature list]] | ||
+ | |||
+ | [[Category: ICX-AlphaCom features]] | ||
+ | [[Category: AlphaCom features]] |
Latest revision as of 16:50, 23 March 2023
Feature: | Inquiry Call or Blind Transfer |
Default directory number: | 2 (During conversation) |
Feature number: | 55 |
Parameter 1: | 0 = Inquiry (default) 1 = Blind transfer (from AMC 10.50) |
Description: | Place the current conversation on hold, and call the third station. Or with parameter 1 = 1 do a blind transfer to a third station or feature.
Blind Transfer:
Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.
Note:
See also Blind Transfer During Connection |