Actions

Difference between revisions of "Call Transfer"

From Zenitel Wiki

 
(52 intermediate revisions by 5 users not shown)
Line 1: Line 1:
 +
{{AI}}
 
{|  
 
{|  
 
|-
 
|-
 
|width="170pt"|'''Feature''':
 
|width="170pt"|'''Feature''':
| Inquiry call
+
| Inquiry Call or Blind Transfer
 
|-
 
|-
|'''Default directory number''': || 2 - During conversation
+
|'''Default directory number''': || 2 (During conversation)
 
|-
 
|-
 
|'''Feature number''': || 55
 
|'''Feature number''': || 55
 
|-valign="top"  
 
|-valign="top"  
|'''Parameter 1''': || 0
+
|'''Parameter 1''': || 0 = Inquiry (default) <br /> 1 = [[Blind Transfer During Connection|Blind transfer]] (from AMC 10.50)
 
|-valign="top"  
 
|-valign="top"  
|'''Description''': || During connection: Park current station, dial/toggle third station.
+
|'''Description''': || Place the current conversation on hold, and call the third station. Or with parameter 1 = 1 do a blind transfer to a third station or feature.
 +
[[Image:CallTransfer.PNG|thumb|200px|Call Transfer options]]
 +
 
 +
 
 +
'''Consult, then Transfer (default):'''
 +
*Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
 +
*Dial the directory number of the third station and establish a second conversation
 +
*Press digit 2 again you can switch between the two conversations (Brokers function)
 +
*Press [[Call Transfer feature|digit 3]] to transfer the call and disconnect yourself, or alternatively, press C-key to cancel the first conversation, then C-key again to cancel the second conversation
 +
 
 +
 
 +
 
 +
'''Blind Transfer:'''
 +
*Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
 +
*Dial the directory number of the third station or an idle feature code.
 +
*Station on hold will connect to the feature dialed and disconnect yourself.
 +
 
 +
Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.
 +
 
 +
[[File:BlindTransfer.PNG|thumb|left|400px|Change "ID" to "1" to turn digit 2 into a Blind Transfer]]
 +
<br style="clear:both;" />
 +
 
 +
'''Note:'''
 +
* On an outgoing SIP Trunk call from an analog station one must press DAK 9 to switch off “transparent mode”, then 2 + number + 3.
 +
* On an outgoing SIP Trunk call from an IP station one must press DAK 4 to switch off “transparent mode”, then 2 + number + 3.
 +
 
 +
 
 +
 
 +
See also [[Blind Transfer During Connection]]
 +
 
 
|}
 
|}
  
 
[[AlphaCom Feature List|Back to feature list]]
 
[[AlphaCom Feature List|Back to feature list]]
 +
 +
[[Category: ICX-AlphaCom features]]
 +
[[Category: AlphaCom features]]

Latest revision as of 16:50, 23 March 2023

AI.png
Feature: Inquiry Call or Blind Transfer
Default directory number: 2 (During conversation)
Feature number: 55
Parameter 1: 0 = Inquiry (default)
1 = Blind transfer (from AMC 10.50)
Description: Place the current conversation on hold, and call the third station. Or with parameter 1 = 1 do a blind transfer to a third station or feature.
Call Transfer options


Consult, then Transfer (default):

  • Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
  • Dial the directory number of the third station and establish a second conversation
  • Press digit 2 again you can switch between the two conversations (Brokers function)
  • Press digit 3 to transfer the call and disconnect yourself, or alternatively, press C-key to cancel the first conversation, then C-key again to cancel the second conversation


Blind Transfer:

  • Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
  • Dial the directory number of the third station or an idle feature code.
  • Station on hold will connect to the feature dialed and disconnect yourself.

Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.

Change "ID" to "1" to turn digit 2 into a Blind Transfer


Note:

  • On an outgoing SIP Trunk call from an analog station one must press DAK 9 to switch off “transparent mode”, then 2 + number + 3.
  • On an outgoing SIP Trunk call from an IP station one must press DAK 4 to switch off “transparent mode”, then 2 + number + 3.


See also Blind Transfer During Connection

Back to feature list