|
|
| Line 1: |
Line 1: |
| | {{stub}} | | {{stub}} |
| − | =Introduction=
| |
| | | | |
| − | ==About This Manual==
| |
| − | This manual provides the following information about the Control Room Master (CRM-III) from Stentofon:
| |
| − | :* A functional description outlining the capabilities of the station
| |
| − | :* An installation and commissioning guide explaining how to install the station as well as elementary programming of the station and the exchange
| |
| − | :* A user guide summarizing how to use the function
| |
| − | <br/>
| |
| − | The item numbers for the CRM-III stations are:
| |
| − | :* With gooseneck microphone: 100 7004 000
| |
| − | :* With electret microphone: 100 7003 000
| |
| − | <br/>
| |
| − |
| |
| − | ==Reader Group==
| |
| − | •:* The functional description is intended for salespeople and consultants.
| |
| − | :* The installation and commissioning guide is written for installation personnel with a technical background, who are familiar with the functionality and programming of the relevant Stentofon exchange (TouchLine or AlphaCom).
| |
| − | :* The quick reference guide is intended for all users and operators of the Control Room Master. There is one section for TouchLine users, and another for AlphaCom users.
| |
| − | <br/>
| |
| − |
| |
| − | ==Related Documentation==
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="700"|Data Sheet "Control Room Master III - Model 7003"
| |
| − | !align="center" width="100"|A100K10185
| |
| − | |-
| |
| − | !align="left" width="700"|Manual "Control Handler System - Commissioning / User guide"
| |
| − | !align="center" width="100"|A100K10174
| |
| − | |-
| |
| − | !align="left" width="700"|AlphaCom Installation and Commissioning manual
| |
| − | !align="center" width="100"|A100K10002
| |
| − | |-
| |
| − | !align="left" width="700"|System Description, Installation & Commissioning for alphaCom 4/5 - add-on to A100K10001 and A100K10002
| |
| − | !align="center" width="100"|A100K10197
| |
| − | |}
| |
| − | <br/>
| |
| − |
| |
| − | ==Liability==
| |
| − | Stentofon AS and its subsidiaries assume no responsibility for any errors that may appear in its documentation, or damages arising from the information in it. No information in this publication should be regarded as a warranty made by Stentofon. This publication may be updated without notice.
| |
| − | Product names mentioned in this publication may be trademarks. They are used only for identification.
| |
| − | <br/>
| |
| − |
| |
| − | ==Brief Description==
| |
| − | This advanced control room master features a large 4 x 20 character alphanumeric display with backlight, full dialing keypad, 8 programmable single-touch keys, answer-next-in-queue key, handset, sensitive electret or gooseneck microphone and a powerful 1W loudspeaker. The station offers full loudspeaking conversation with automatic switching of the speech direction. Manual override of speech direction is also possible.
| |
| − | The station's display provides full information on the current conversation and call queue. The information includes the directory number and name/location. An answer-next-in-queue button allows you to respond to calls according to priority and time of arrival.
| |
| − | The station can be used with either the TouchLine or the AlphaCom exchange.
| |
| − | <br/>
| |
| − | :The CRM III stations complies with the EMC requirements:
| |
| − | :EN 50081-1 Jan. 92 (emission)
| |
| − | :EN 50082-1 Jan. 92 (Immunity)
| |
| − | <br/>
| |
| − |
| |
| − | =Functional Description=
| |
| − |
| |
| − | ==Application Areas==
| |
| − | The Control Room Master III is intended for applications with a centralized control unit such as security centers for office and industrial buildings - including elevator communications - or prisons.
| |
| − | <br/>
| |
| − |
| |
| − | ==Possible Configurations==
| |
| − | You can use the CRM-III unit with a Stentofon TouchLine exchange or with an AlphaCom exchange.
| |
| − | The CRM-III cannot be used with a TouchLine Compact exchange.
| |
| − | <br/>
| |
| − | '''TouchLine Exchange:'''
| |
| − | :* Any size of exchange
| |
| − | :* Up to 15 CRM-III units pr DPB (Data Processing Board)
| |
| − | :* 4-line configurable display information
| |
| − | <br/>
| |
| − | '''AlphaCom Exchange:'''
| |
| − | :* Any size of exchange
| |
| − | :* In an AlphaNet installation with software 06.00 the CRM-III only handles Call Requests coming in from the exchange where the CRM-III is connected
| |
| − | :* Any number of CRM-III units
| |
| − | :* 4-line display information
| |
| − | <br/>
| |
| − |
| |
| − | ==Features==
| |
| − | For a TouchLine exchange, the CRM-III queuing functionality is based on the Control Handler System (CHS) software on the DPB board.
| |
| − | For an AlphaCom exchange, the CRM-III queuing functionality is based on the AlphaCom's internal message feature.
| |
| − | <br/>
| |
| − | :* 4x20 character display with backlight. See page 38 for display information in TouchLine exchange and page 42 for display information in AlphaCom exchanges.
| |
| − | :* Multiple call-in annunciation with full display information and different priority levels.
| |
| − | :* Call queue size:
| |
| − | ::- TouchLine - up to 100 inputs.
| |
| − | ::- AlphaCom - up to 1100 inputs.
| |
| − | :* Auto acknowledgment to call-in point by flashing station lamp. Voice message acknowledgment requires a Speech Message Board (SMB) in the TouchLine system, or an ASVP board in the AlphaCom system.
| |
| − | :* Buzzer indication of queue.
| |
| − | <br/>
| |
| − |
| |
| − | ==Single-Touch Keys
| |
| − | :* Single touch access to stations, group calls, audio monitoring, public adress zones, radio channels and telephone lines.
| |
| − | <br/>
| |
| − |
| |
| − | ==Line Monitoring==
| |
| − | When Line Monitoring is activated, the system status appears on the CRM-III display.
| |
| − | For the TouchLine system, see the Call Handler documentation for details of how to display line monitoring information. Please note that special PMFR software must be installed (1000 681030).
| |
| − | For the AlphaCom, see the AlphaCom Installation and Commissioning manual.
| |
| − | <br/>
| |
| − |
| |
| − | ==Microphone==
| |
| − | :* Model 7003 has an electret microphone with automatic sensitivity adjustment.
| |
| − | :* Model 7004 has a goose-neck microphone with a noise-canceling feature.
| |
| − | <br/>
| |
| − |
| |
| − | =Installation and Commissioning - TouchLine=
| |
| − |
| |
| − | ==Hardware and Software Requirements==
| |
| − | :* TouchLine exchange with:
| |
| − | ::- Subscriber Board ABD-2 (1000 610120)
| |
| − | ::- PMFR board(1000 631690)
| |
| − | ::- Data Processing Board DPB (1000 638710)with CHS software Version 04.00 or later (1000 683010).
| |
| − | ::- Terminal (such as VT100 or VT200) or PC with terminal emulation for programming the DPB board.
| |
| − | :* Control Room Master III station (1000 700300/1000 700400)
| |
| − | :* Local +12V DC / 300 mA power supply for the station. (If ordering from Stentofon: EQPOW 20490 Mascot Power 6823/6-12)
| |
| − | :* Station cable (Hirschmann plug: EPKAB98500; RJ45 modular jack: EPKAB98510).
| |
| − | <br/>
| |
| − |
| |
| − | ==Optional Extras==
| |
| − | The line monitoring feature requires special PMFR software: order no. 1000 681030.
| |
| − | The voice message option for automatic acknowledgment to the call-in point requires a Speech Message Board (SMB, order number 1000 60000) and one free program channel for the message distribution.
| |
| − | When there are two or more CRM-III stations, the data must be distributed via a separate Data Distribution Board (DDB - order number 1000 638850). Mount the Data Distribution Board to a mounting frame, order number 1000 614000.
| |
| − | <br/>
| |
| − |
| |
| − | ==Cabling==
| |
| − | [[Image:CRM3-1.PNG|thumb|350px|''Figure 3-1 Cabling for the CRM-III station and DPB Programming terminal'']]
| |
| − | [[Image:CRM3-2.PNG|thumb|350px|''Figure 3-2 Cabling of more than one CRM-III using a Data Distribution Board (DDB)'']]
| |
| − | '''Data Processing Board'''<br/>
| |
| − | Install the DPB board in the TouchLine exchange as explained in the installation instructions included with the board (TouchLine System Data Processing Board DPB 1000638710 Installation Instructions, IM 1569).
| |
| − | <br/>
| |
| − | '''CRM-III'''<br/>
| |
| − | Connect the CRM-III station as shown in Figure 3-1.
| |
| − | <br/>
| |
| − | '''Audio'''<br/>
| |
| − | Connect the station cable to the station's abcd connector.
| |
| − | There are two alternative station cables:
| |
| − | :* 3-meter cable with 6-pin Hirschmann plug.
| |
| − | :: Connection:
| |
| − | ::* a - pin 1
| |
| − | ::* b - pin 2
| |
| − | ::* c - pin 4
| |
| − | ::* d - pin 6
| |
| − | :* 3-meter cable with RJ45 modular jack.
| |
| − | :: Connection:
| |
| − | ::* a - pin 3
| |
| − | ::* b - pin 6
| |
| − | ::* c - pin 7
| |
| − | ::* d - pin 8
| |
| − | <br/>
| |
| − | '''Data'''<br/>
| |
| − | Connect the cable from DPB Port 1 (pin B42-B44) to the corresponding pins on the station.<br/>
| |
| − | With two more CRM-III stations, you need a Data Distribution Board (DDB) for distribution of the data. See Figure Figure 3-2.<br/>
| |
| − | The DDB-board has 13 identical outputs.
| |
| − | <br/>
| |
| − | '''Power'''<br/>
| |
| − | Connect to the local power supply (12V DC)<br/>
| |
| − | The data cable can have a length of up to 1400 meters (4590 feet), or more if heavier wires are used.
| |
| − | <br/>
| |
| − | '''Terminal for DPB Programming'''<br/>
| |
| − | Connect the terminal/PC to Port 2 of the DPB board as shown in Figure 3-1.
| |
| − | <br/>
| |
| − | '''Enable Data Communication with the station'''<br/>
| |
| − | Set the switches on the station as shown in Section 3.5
| |
| − | <br/>
| |
| − |
| |
| − | ==Programming the Exchange==
| |
| − | This programming instruction covers programming of the PMFR and DPB boards. We have used the following set of directory numbers in the example - other directory numbers can be used:
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|CRM-III directory number
| |
| − | !align="center" width="100"|100
| |
| − | |-
| |
| − | !align="left" width="500"|Priority 0 Call Request
| |
| − | !align="center" width="100"|6900
| |
| − | |-
| |
| − | !align="left" width="500"|Priority 2 Call Request
| |
| − | !align="center" width="100"|6901
| |
| − | |-
| |
| − | !align="left" width="500"|Priority 3 Call Request
| |
| − | !align="center" width="100"|6902
| |
| − | |-
| |
| − | !align="left" width="500"|Display identification code
| |
| − | !align="center" width="100"|689
| |
| − | |-
| |
| − | !align="left" width="500"|Answer next in queue
| |
| − | !align="center" width="100"|6891
| |
| − | |-
| |
| − | !align="left" width="500"|Clear next in queue
| |
| − | !align="center" width="100"|6892
| |
| − | |}
| |
| − | <br/>
| |
| − | The example uses the following DPB ports:
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|Display data for CRM-III
| |
| − | !align="center" width="100"|Port 1
| |
| − | |-
| |
| − | !align="left" width="500"|Terminal port on DPB
| |
| − | !align="center" width="100"|Port 2
| |
| − | |}
| |
| − | <br/>
| |
| − | '''Programming the PMFR Board'''<br/>
| |
| − | To program the PMFR board, you use the programming panel<br/>
| |
| − | '''Baud Rate'''<br/>
| |
| − | Set the baud rate to 9600:
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|Select the opcode
| |
| − | !align="center" width="100"|E54
| |
| − | |-
| |
| − | !align="left" width="500"|Read line 18
| |
| − | !align="center" width="100"|18 + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value 0034 in this line, and activate the command
| |
| − | !align="center" width="100"|0034 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|Step to line 19
| |
| − | !align="center" width="100"|STP
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value 0034 in this line, and activate the command
| |
| − | !align="center" width="100"|0034 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|
| |
| − | !align="center" width="100"|CANCEL
| |
| − | |}
| |
| − | <br/>
| |
| − | Press the red reset button on PMFR.
| |
| − | <br/>
| |
| − | '''Specify Directory and Call Request Numbers for CRM-III'''<br/>
| |
| − | Each CRM-III station can have up to 4 directory numbers: one directory number for direct calling, and 3 call request numbers for queuing of calls.<br/>
| |
| − | It is possible to define different priority levels for the call requests. The priority levels are from 0 to 3, where 3 is highest priority.<br/>
| |
| − | Choose a physical position with an ABD-2 subscriber board connection for the CRM-III directory number. (If the CRM-III is already connected, you can press 788 on the station to see its physical number in Display B of the programming panel.)<br/>
| |
| − | In the example, the CRM-III has directory number 100:
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|Select the opcode
| |
| − | !align="center" width="100"|E48
| |
| − | |-
| |
| − | !align="left" width="500"|Read line for physical position to be used
| |
| − | !align="center" width="100"|<phys. pos.> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value for the directory number in this line, and activate the command
| |
| − | !align="center" width="100"|F100 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|
| |
| − | !align="center" width="100"|CANCEL
| |
| − | |}
| |
| − | <br/>
| |
| − | Next, program the call request numbers (6900-6902 in this example) for the CRM-III station. You can use any physical positions that are available - no subscriber board is required for these numbers.
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|Select the opcode
| |
| − | !align="center" width="100"|E48
| |
| − | |-
| |
| − | !align="left" width="500"|Read line for 1st physical position to be used
| |
| − | !align="center" width="100"|<phys. pos. 1> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value for the directory number in this line, and activate the command
| |
| − | !align="center" width="100"|6900 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|Read line for 2nd physical position to be used
| |
| − | !align="center" width="100"|<phys. pos. 2> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Read line for 3rd physical position to be used
| |
| − | !align="center" width="100"|<phys. pos. 3> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value for the directory number in this line, and activate the command
| |
| − | !align="center" width="100"|6902 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|
| |
| − | !align="center" width="100"|CANCEL
| |
| − | |}
| |
| − | <br/>
| |
| − | '''Specify Dummy Numbers for CRM-III Station Functions'''<br/>
| |
| − | In this step you allocate dummy numbers for the following CRM-III features:
| |
| − | :* Identify display station (689)
| |
| − | :* Answer next in queue (6891)
| |
| − | :* Delete queue entry (6892)
| |
| − | <br/>
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|Select the opcode
| |
| − | !align="center" width="100"|E51
| |
| − | |-
| |
| − | !align="left" width="500"|Find a free line and read it
| |
| − | !align="center" width="100"|<free line 1> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value for the dummy number for display identification, and activate
| |
| − | !align="center" width="100"|F689 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|Find another free line and read it
| |
| − | !align="center" width="100"|<free line 2> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value for the dummy number for "Answer next in queue", and activate
| |
| − | !align="center" width="100"|6891 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|Find another free line and read it
| |
| − | !align="center" width="100"|<free line 3> + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Enter the value for the dummy number for "delete queue entry", and activate
| |
| − | !align="center" width="100"|6892 + ACT
| |
| − | |-
| |
| − | !align="left" width="500"|
| |
| − | !align="center" width="100"|CANCEL
| |
| − | |}
| |
| − | <br/>
| |
| − | Enter reference information for these dummy numbers: Setting the D-bit gives a 1-minute time-out, to avoid problems if a non-CRM-III station happens to dial the number by mistake.
| |
| − | {| border="1" cellpadding="2"
| |
| − | !align="left" width="500"|Select the opcode
| |
| − | !align="center" width="100"|E52
| |
| − | |-
| |
| − | !align="left" width="500"|Read the value for the dummy number for display identification
| |
| − | !align="center" width="100"|F689 + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Set the reference information for display identification
| |
| − | !align="center" width="100"|Bits 0-8 and D ON, the rest OFF
| |
| − | |-
| |
| − | !align="left" width="500"|Activate the command
| |
| − | !align="center" width="100"|ACT + CLR
| |
| − | |-
| |
| − | !align="left" width="500"|Set the reference information for "Answer next in queue"
| |
| − | !align="center" width="100"|Bits 0-8 and D ON, the rest OFF
| |
| − | |-
| |
| − | !align="left" width="500"|Activate the command
| |
| − | !align="center" width="100"|ACT + CLR
| |
| − | |-
| |
| − | !align="left" width="500"|Read the value for the dummy number for "Delete queue entry"
| |
| − | !align="center" width="100"|6892 + RD
| |
| − | |-
| |
| − | !align="left" width="500"|Set the reference information for "Delete queue entry"
| |
| − | !align="center" width="100"|Bits 0-8 and D ON, the rest OFF
| |
| − | |-
| |
| − | !align="left" width="500"|Activate the command
| |
| − | !align="center" width="100"|ACT
| |
| − | |-
| |
| − | !align="left" width="500"|
| |
| − | !align="center" width="100"|CANCEL
| |
| − | |}
| |
| − | <br/>
| |
| − |
| |
| − | PAGE 14
| |
| | | | |
| | [[Category:TouchLine]] | | [[Category:TouchLine]] |
| | [[Category:Stations]] | | [[Category:Stations]] |
