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| == Door Opening feature ==
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| During conversation with a Zenitel Door Intercom, the integrated relay of the door station can be operated by pressing digit "6" on the keypad of the ITSV-5. As the Door Stations by default are configured to trigger on DTMF "6", no additional configuration is required for the Door Opening feature.
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| If there is a need to restrict which stations should be allowed to do Door Opening, this can be configured via [[Device Profiles]].
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| See [[Relay Settings (Edge)|Relay Settings]] to modify the relay operation if required.
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| <br>
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| == Group Call ==
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| The ITSV-5 can be configured to receive announcement audio using the [[Group Call (Edge)|Group Call]] features.
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| The video below shows how to configure group call reception at the ITSV-5:
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| <div style="text-align:left;"> <youtube width="300" height="180">vaiUmx7kRiI</youtube> </div>
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| <br><br>
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| The Edge Controller transmits group call audio using IP multicast technology. Each group call uses its own unique multicast IP address. The multicast IP address can be found by logging on to the Edge Controller, and navigate to '''Edge Controller''' > '''Group Calls'''.
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| [[File:ITSV-3 Multipaging Address.png|thumb|700px|left|Multicast address used by 84 - All Call. Each group call has its own unique address.]]
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| <br style="clear:both;" />
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| Make a note of the multicast addresses, then log in to the ITSV-5 station, and navigate to '''Phone Settings''' > '''Multicast Paging'''.
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| Set "Multicast Paging Codec" = '''G722''':
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| [[File:ITSV-4 5 Multipaging Codec.png|thumb|700px|left|Set codec to G.722]]
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| <br style="clear:both;" />
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| Press '''Save''' and '''Apply'''. <br>
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| Navigate to '''Phone Settings''' > '''Multicast Paging''' > '''Multicast Listening''' tab, and enter the multicast address(es) found in the Edge Controller as indicated in the screen shot below:
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| [[File:ITSV-4 5 Multipaging Listen.png|thumb|700px|left|Enter the multicast addresses in ITSV-5]]
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| <br style="clear:both;" />
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| Press '''Save''' and '''Apply'''. <br>
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| Then '''Reboot''' the ITSV-5 phone for the new settings to take effect.
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| When a group call is activated, the ITSV-5 will automatically play the audio in the loudspeaker. The display of the ITSV will show the text of the group call as entered in the "Label" field next to the multicast IP address.
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| If the ITSV is busy in a regular call when a group call is made, it will by default not play the group call audio. However, if '''Paging Barge''' (see screen shot above) is set to value "2" or higher, the current call will be placed On Hold, and the group call audio will be played. When the group call is ended, the ITSV user must press the Hold button to resume the call.
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| <br>
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| == Call Forwarding ==
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| You can toggle Call Forwarding On/Off by means of the '''DND''' (Do Not Disturb) button on the phone.
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| Swipe a finger from the top of the screen downwards to access the DND button.
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| [[File:ITSV-4 DND Toggle.png|thumb|500px|left|The DND button]]
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| <br style="clear:both;" />
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| When DND is activated there is a red banner across the top of the screen.
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| [[File:ITSV-4 DND Enabled.png|thumb|500px|left|Red banner shows that DND is activated]]
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| <br style="clear:both;" />
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| Configuration of DND:<br>
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| In the '''Account''' settings,select the actual account. Under the '''Call Settings''' tab activate Call Forwarding when DND (Do Not Disturb) is turned on, and to which number the call should be forwarded to:
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| [[File:ITSV-4 5 CallForward.png|thumb|700px|left|Activate Call Forwarding to number 12 when DND is activated]]
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| <br style="clear:both;" />
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| In the same configuration page you can activate Call Forwarding:
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| * When '''Busy'''
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| * When the call is '''Not answered''' within a preset time
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| Call Forwarding can also be configured from the touch screen. Select: '''Settings'''. In the '''Features''' section select '''Call Forwarding''', then the choose the account.
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| <br>
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| ==Using ITSV-5 as operator station==
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| In IC-EDGE it is possible to use the ITSV-5 as operator station in systems which are integrated with a VMS or an access control system.
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| {{note|
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| ''The description in this paragraph has now been tested with several integrations; before deployment it is however important to test this to ensure satisfactory operation on site''. }}
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| To be able to use the ITSV-5 as an operator intercom, select the '''Account''' in use, select the '''Advanced Settings''' tab, and set '''Allow Unsolicited REFER''' = Enabled
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| [[Image:ITSV-4 5 REFER.png|thumb|left|700px|ITSV-5 enabled for data command to setup a call]]
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| <br style="clear:both;" />
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| ==Security settings==
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| If the device is using Constraint mode to limit the configuration possibilities via the Keypad menu, '''make sure to write down and store the password.'''
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| If the password is lost, first contact Zenitel support via alphasupport@zenitel.com.
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| {{warn|Do not perform factory reset if the phone is using constraint mode and if the admin password is lost}}
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| == Troubleshooting ==
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| * '''Network trace:''' To do a network trace in a ITSV-5, see [[ITSV-4 & ITSV-5 - Capture Trace|Capture Trace]]
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| * '''Not able to call''' to the ITSV-5 phone from an intercom station. The call is rejected:
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| ** In the Edge Controller, check the [[Device Profiles]] > '''Outgoing Calls Allowed''' setting. By default some profiles are not allowed to call other profiles.
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| * '''No video''': The ITSV should show video from a TCIV and TCIV+ station when a call is established, without having to do any configuration. However, if no video is present during a call, check the following:
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| ** '''ITSV-unit''': Log in to the ITSV-5 and navigate to '''Account''' > '''Account 1''' > '''Call Settings''', and verify that '''Enable Video Call''' is set to "Default", and that '''Start Video Automatically''' is enabled.
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| ** '''TCIV Video station''': [[Logging into an IP Station|Log on to the Edge Controller]], and select '''Edge Controller''' > '''System Configuration''' > '''Special Settings'''. Under the '''Video''' column, select '''Show/Hide Settings''' for the station you want to configure. In the '''Secondary Stream Settings''' section, verify that '''Video mode''' = "SIP Call H.264".
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| [[Category: IC-EDGE Configuration]] | | [[Category: IC-EDGE Configuration]] |
| [[Category: Edge - SIP Video Phones]] | | [[Category: Edge - SIP Video Phones]] |
