Forward unattended Call Request (Event Handler): Difference between revisions
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This article descibes how an unattended [[Call Request]] can be forwarded to another station. | This article descibes how an unattended [[Call Request]] can be forwarded to another station. | ||
Software requirement: AMC 08.10 | Software requirement: AMC 08.10 | ||
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[[Category:Applications]] | [[Category:AlphaCom Applications]] | ||
[[Category:ICX-AlphaCom Applications]] | |||
[[Category:Control Room Applications]] | [[Category:Control Room Applications]] | ||
Revision as of 13:32, 23 May 2022
This article descibes how an unattended Call Request can be forwarded to another station. Software requirement: AMC 08.10
Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered
In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:
Event 1 - Start the mail timer when call request is received.
| Event Owner: | The Local Guard |
| Event type: | 10 - Received mail |
| When change to: | ON |
| When related to: | All |
| Action: | $SMT L%1.dir W%2.tag Q10 |
Event 2 - When timeout, copy the mail to 1234 and delete own mail.
| Event Owner: | The Local Guard |
| Event type: | 20 - Mail timeout |
| When change to: | ON |
| When related to: | All |
| Action: | $CPYM L%1.dir W%2.tag L1234 |
| $DELM L%1.dir W%2.tag |
Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered
In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:
Event 1 - Start the mail timer when call request is received.
| Event Owner: | The Local Guard |
| Event type: | 10 - Received mail |
| When change to: | ON |
| When related to: | All |
| Action: | $SMT L%1.dir W%2.tag Q10 |
Event 2 - When timeout, copy the mail to 1234 in node 4 and delete own mail.
| Event Owner: | The Local Guard |
| Event type: | 20 - Mail timeout |
| When change to: | ON |
| When related to: | All |
| Action: | $CPYM L%1.dir W%2.tag L(4)1234 |
| $DELM L%1.dir W%2.tag |