1-4f. Main Features – Call Request (solution)

System configuration

CRM - Control Room Master

Configure the Main Guard for call queing by setting station type to "CRM" (Control Room Master).

Set the Station Type = CRM. This will change the display into a four-line display, and it will be more suitable for call request handling

The display might look a bit strange after changing it to "CRM". If so, dial 789 to refresh the new display settings.

Call Request

The call button at the Entrance and at the Elevator should generate a Call Request to the Main Guard:

Program DAK 1 of the two substations to dial 623 + 400

Call Request - Hotline

2 seconds after Mr. Galilei lifts the handset, a Call Request should be made to the Main Guard. The Call Request should be removed if the handset is replaced before answered:

Enable the "Hotline Call" function for Mr. Galilei

Program off-hook to generate a Call Request and on-hook to cancel the Call Request

In Exchange & System -> System, change the Hotline Call timer to 20 (2.0 sec)

Call Escalation

If the Call Request has not been answered within 20 seconds, the call should automatically be forwarded to the Reception

On the Main Guard 400, configure Automatic Search > Call Request

Additional Notes:

The Call Request will remain in the queue of Main Guard after it has been forwarded to the Reception.
If you want it to be deleted, the calling stations should use the code 627 instead of 623:

Program DAK 1 of the two substations to dial 627 + 400 if the call should be deleted when forwarded

By activating the DAK key D1 at the Main Guard, new call requests should be forwarded to the Reception:

Program the first DAK key to dial 7870 + Reception. This will activate the Call Request forwarding