Actions

Forward unattended Call Request (Event Handler)

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Revision as of 13:45, 23 May 2022 by Roarl (talk | contribs) (Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered)
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This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered



In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Start the mail timer when call request is received


Action: $SMT L%1.dir W%2.tag Q10

When timeout, copy the mail to 1234 and delete own mail


Action: $CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag

If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action: $CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag

Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered



In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Event 1 - Start the mail timer when call request is received.

Event Owner: The Local Guard
Event type: 10 - Received mail
When change to: ON
When related to: All
Action: $SMT L%1.dir W%2.tag Q10

Event 2 - When timeout, copy the mail to 1234 in node 4 and delete own mail.

Event Owner: The Local Guard
Event type: 20 - Mail timeout
When change to: ON
When related to: All
Action: $CPYM L%1.dir W%2.tag L(4)1234
  $DELM L%1.dir W%2.tag