Call Queue Handling on Devices (Zenitel Connect Pro)
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Zenitel devices - queued calls
A Zenitel device has an internal call queue which can hold a maximum of 5 calls. Even if the device is an operator of a call queue in Zenitel Connect Pro, and there are more calls in the queue, only 5 will be available on the device for selection. Devices handle call queues as following:
IP Flush Master, CRM-V-2
The IP Flush Master has 4 call buttons which can be assigned to call specific directory numbers directly. Incoming call queue calls that originate from a device programmed on one of those buttons will be indicated by a flashing red LED. If there are multiple flashing LEDs, calls can be answered at will. Calls from stations not associated with a call button will be indicated in the display of the IP-Flush Master. These can only be accepted in the order in which they are presented in the display.
CRM-V-2 with IP-DAK48 extension panel
The IP Flush Master with 1 or 2 IP DAK-48 units has 52 or 100 call buttons which can be assigned to call specific directory numbers directly. Incoming call queue calls that originate from a device programmed on one of those buttons will be indicated by a flashing red LED. If there are multiple flashing LEDs, calls can be answered at will. Calls from stations not associated with a call button will be indicated in the display of the IP-Flush Master. These can only be accepted in the order in which they are presented in the display. As the queue of the station itself only has 5 entries, only maximum 5 incoming calls can be indicated on the call buttons. If an indicated call disappears from a call queue and there are still more calls in the Zenitel Connect call queue, a new call will be presented, this in order of priority or time when the call came in.
IP Desk Master stations
IP Desk Master stations only have a display to indicate incoming calls. Incoming calls are presented in order of priority or time when the call came in and can be accepted in that same order.
Camp on busy
A direct call to a station which is busy is directly placed in the call queue of the station itself. Such a queued call will time out when the global timer 'Answer Timeout' has expired.