Call Queue Handling on Devices (Zenitel Connect Pro)
From Zenitel Wiki
This article explains how the Call Queue Handling is done in Zenitel Connect Pro on various devices.
IP Desk Master stations
Incoming calls are shown in the display and queued based on priority or arrival time, and can be answered in that same order using the M-key or by lifting the handset.
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| Call Queuing in IP Desktop station |
The Desktop station can display up to 5 calls in its queue. If there are more that 5 calls, they will be queued in the ZCP server, and displayed to the operator based on priority or arrival time as soon as the operator station has a free slot.
IP Flush Master and CRM-V-2
Similar to Desktop stations, incoming calls are shown in the display and queued based on priority or arrival time, and can be answered in that same order using the M-key or by lifting the handset.
If a calling station is assigned to a DAK key on the main module or a DAK48 module, the call is indicated by a flashing red LED. If several LEDs are flashing, calls may be answered in any order by pressing the corresponding DAK key. When a call is established, it is indicated by a steady green LED.
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| Calls indicated by flashing red LED on DAK48 panel |
The station can display up to 5 calls in its queue. If there are more that 5 calls, they will be queued in the ZCP server, and displayed to the operator based on priority or arrival time as soon as the operator station has a free slot.
ITSV-4 and ITSV-5
The ITSV-4 and ITSV-5 can display up to 16 calls in queue.
- The call queue is shown in a list to the left in the display
- Answer in any order by pressing the green hook icon
- Alternatively, select a call to answer by touching an area within the call queue element (avoiding the icons). The main screen will show the currently selected. Then lift the handset or press the answer icon on the main screen
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| Call queuing in ITSV-4 |
Camp on busy
A direct call to a station which is busy is directly placed in the call queue of the station itself. Such a queued call will time out when the global timer 'Answer Timeout' has expired.