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Genetec - Adding Zenitel devices to Sipelia

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Introduction

Sipelia™ is a communication management system within Genetec Security Center, to which you add Zenitel devices in SIP mode.

Device configuration

It's recommended to follow the configuration guides published on the Genetec TecDoc Hub to ensure devices are added to Sipelia in the correct way (requires log-in to TecDoc Hub
Audio stations configuration guide
Video stations configuration guide
ITSV configuration guide

Troubleshooting

Audio issues

If you experience missing audio from/to a station, set codec G.722 to have a lower priority than the G.711a and G.711u codecs in the station. To do this, go to SIP Configuration > Account/Call in the Call Settings section