Difference between revisions of "AlphaPro 12 - Error messages"
From Zenitel Wiki
Lennert.werf (talk | contribs) |
|||
| (14 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
| − | If AlphaPro is not able to | + | {{AI}} |
| + | If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons: | ||
AlphaPro 12 error messages: | AlphaPro 12 error messages: | ||
| − | * | + | * ''The remote server returned an error: (401) Unauthorized'': Wrong [[Communicate (alphaPro)|username/password]] for logging in |
| − | * | + | * ''The remote server returned an error: (404) Not Found'': AlphaPro v.12 is used towards AlphaCom v. 11. See [[AlphaPro - Compatibility|compatibility chart]]. |
| − | + | * ''The remote server returned an error: [[(500) Internal Server Error|(500) Internal Server Error'']]: The AlphaCom has "Standby Stations" licenses installed (which is the case when the AlphaCom is used as a Secondary server in a [[Redundant Servers (AlphaCom XE)|redundant system]] with two AlphaCom servers) | |
| − | * | + | * ''Unable to connect to x.x.x.x'' (x.x.x.x being the IP address): TCP port 60001 ("AlphaPro") is disabled in [[AlphaWeb#Filters|Filters setting]] in Web interface (Applies to SendAll/SendChg operations only) |
| − | * | + | * ''Unable to connect to the remote server'': Incorrect IP address in AlphaPro ([[Exchange_%26_System_(AlphaPro)#System|Exchange & System > System]]) - The IP address doesn't match the IP address of the AlphaCom |
| − | * '''Unable to connect to the remote server | + | * ''Unable to connect to the remote server'': TCP port 80 (HTTP) is disabled in [[AlphaWeb#Filters|Filters setting]] in Web interface |
| + | |||
| + | |||
| + | [[Category:AlphaPro Troubleshooting]] | ||
Latest revision as of 10:53, 24 October 2023
If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons:
AlphaPro 12 error messages:
- The remote server returned an error: (401) Unauthorized: Wrong username/password for logging in
- The remote server returned an error: (404) Not Found: AlphaPro v.12 is used towards AlphaCom v. 11. See compatibility chart.
- The remote server returned an error: (500) Internal Server Error: The AlphaCom has "Standby Stations" licenses installed (which is the case when the AlphaCom is used as a Secondary server in a redundant system with two AlphaCom servers)
- Unable to connect to x.x.x.x (x.x.x.x being the IP address): TCP port 60001 ("AlphaPro") is disabled in Filters setting in Web interface (Applies to SendAll/SendChg operations only)
- Unable to connect to the remote server: Incorrect IP address in AlphaPro (Exchange & System > System) - The IP address doesn't match the IP address of the AlphaCom
- Unable to connect to the remote server: TCP port 80 (HTTP) is disabled in Filters setting in Web interface