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Difference between revisions of "Blind Transfer During Connection"

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(Software Operation)
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=== Software Operation ===
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When activating blind transfer a legal directory number is collected. <br />
 
The directory number collected is sent to the other call participant. <br />
 
The station receiving the number is canceling current call and activating the new directory number. <br />
 
In AlphaNet call situations the proxy station is activating/collecting the directory number.
 
  
 
[[Category: ICX-AlphaCom features]]
 
[[Category: ICX-AlphaCom features]]
 
[[Category: AlphaCom features]]
 
[[Category: AlphaCom features]]

Revision as of 15:27, 20 May 2022

AlphaCom icon 300px.png

Description

The regular Call Transfer is capable of doing transfer only after a successful inquiry to another station during connection.
This means if no answer during inquiry it is not possible to transfer the call to a private ringing station or a ringing group.

Blind transfer is based on the Inquiry Call feature.
Configuring Inquiry with parameter 1 = 1 will activate transfer directly to the feature directory number dialed during Inquiry.

Change "ID" to "1" to turn digit "2" during a call into a Blind Transfer


This extends the transfer feature to also give the possibility to do transfer to:

  • Stations in private
  • Ringing groups
  • SIP phones
  • Group call
  • ++


In combination with automatic search a switchboard operation can be made.
The search string number counter and station is reset when preforming a blind transfer.
Example:

  • A is a switchboard defined as ringing group 1.
  • B and C are users with automatic search on private ringing /busy programmed as ringing group 1.
  • D is someone calling to the switchboard, could be SIP or AlphaCom station.
  1. D calls A
  2. A does a blind transfer to B, B is private ringing
  3. After private ringing timeout D is activating ringing group 1 call back to A, from B's first search string
  4. A does a blind transfer to C, C is busy
  5. D is activating ringing group 1 call back to A, from C's first search string

etc. etc.


Known limitations

  • A (AlphaCom) calls B (SIP) and A try to transfer B to a ringing group. This is currently not supported. ( A (SIP) calls B (AlphaCom) and B transfer to Ringing group is working)