Difference between revisions of "CRM"
From Zenitel Wiki
(→Related Documentation) |
|||
| Line 12: | Line 12: | ||
:* With electret microphone: 100 7003 000 | :* With electret microphone: 100 7003 000 | ||
<br/> | <br/> | ||
| + | |||
==Reader Group== | ==Reader Group== | ||
•:* The functional description is intended for salespeople and consultants. | •:* The functional description is intended for salespeople and consultants. | ||
| Line 17: | Line 18: | ||
:* The quick reference guide is intended for all users and operators of the Control Room Master. There is one section for TouchLine users, and another for AlphaCom users. | :* The quick reference guide is intended for all users and operators of the Control Room Master. There is one section for TouchLine users, and another for AlphaCom users. | ||
<br/> | <br/> | ||
| + | |||
==Related Documentation== | ==Related Documentation== | ||
{| border="1" cellpadding="2" | {| border="1" cellpadding="2" | ||
| Line 31: | Line 33: | ||
!align="center" width="100"|A100K10197 | !align="center" width="100"|A100K10197 | ||
|} | |} | ||
| + | <br/> | ||
| + | |||
| + | ==Liability== | ||
| + | Stentofon AS and its subsidiaries assume no responsibility for any errors that may appear in its documentation, or damages arising from the information in it. No information in this publication should be regarded as a warranty made by Stentofon. This publication may be updated without notice. | ||
| + | Product names mentioned in this publication may be trademarks. They are used only for identification. | ||
| + | <br/> | ||
| + | |||
| + | ==Brief Description== | ||
| + | This advanced control room master features a large 4 x 20 character alphanumeric display with backlight, full dialing keypad, 8 programmable single-touch keys, answer-next-in-queue key, handset, sensitive electret or gooseneck microphone and a powerful 1W loudspeaker. The station offers full loudspeaking conversation with automatic switching of the speech direction. Manual override of speech direction is also possible. | ||
| + | The station's display provides full information on the current conversation and call queue. The information includes the directory number and name/location. An answer-next-in-queue button allows you to respond to calls according to priority and time of arrival. | ||
| + | The station can be used with either the TouchLine or the AlphaCom exchange. | ||
| + | <br/> | ||
| + | :The CRM III stations complies with the EMC requirements: | ||
| + | :EN 50081-1 Jan. 92 (emission) | ||
| + | :EN 50082-1 Jan. 92 (Immunity) | ||
| + | <br/> | ||
| + | |||
| + | =Functional Description= | ||
| + | |||
| + | ==Application Areas== | ||
| + | The Control Room Master III is intended for applications with a centralized control unit such as security centers for office and industrial buildings - including elevator communications - or prisons. | ||
| + | <br/> | ||
| + | |||
| + | ==Possible Configurations== | ||
| + | You can use the CRM-III unit with a Stentofon TouchLine exchange or with an AlphaCom exchange. | ||
| + | The CRM-III cannot be used with a TouchLine Compact exchange. | ||
| + | <br/> | ||
| + | '''TouchLine Exchange:''' | ||
| + | :* Any size of exchange | ||
| + | :* Up to 15 CRM-III units pr DPB (Data Processing Board) | ||
| + | :* 4-line configurable display information | ||
| + | <br/> | ||
| + | '''AlphaCom Exchange:''' | ||
| + | :* Any size of exchange | ||
| + | :* In an AlphaNet installation with software 06.00 the CRM-III only handles Call Requests coming in from the exchange where the CRM-III is connected | ||
| + | :* Any number of CRM-III units | ||
| + | :* 4-line display information | ||
| + | <br/> | ||
| + | |||
| + | ==Features== | ||
| + | For a TouchLine exchange, the CRM-III queuing functionality is based on the Control Handler System (CHS) software on the DPB board. | ||
| + | For an AlphaCom exchange, the CRM-III queuing functionality is based on the AlphaCom's internal message feature. | ||
| + | <br/> | ||
| + | :* 4x20 character display with backlight. See page 38 for display information in TouchLine exchange and page 42 for display information in AlphaCom exchanges. | ||
| + | :* Multiple call-in annunciation with full display information and different priority levels. | ||
| + | :* Call queue size: | ||
| + | ::- TouchLine - up to 100 inputs. | ||
| + | ::- AlphaCom - up to 1100 inputs. | ||
| + | :* Auto acknowledgment to call-in point by flashing station lamp. Voice message acknowledgment requires a Speech Message Board (SMB) in the TouchLine system, or an ASVP board in the AlphaCom system. | ||
| + | :* Buzzer indication of queue. | ||
| + | |||
Revision as of 15:41, 26 November 2008
Contents
Introduction
About This Manual
This manual provides the following information about the Control Room Master (CRM-III) from Stentofon:
- A functional description outlining the capabilities of the station
- An installation and commissioning guide explaining how to install the station as well as elementary programming of the station and the exchange
- A user guide summarizing how to use the function
The item numbers for the CRM-III stations are:
- With gooseneck microphone: 100 7004 000
- With electret microphone: 100 7003 000
Reader Group
•:* The functional description is intended for salespeople and consultants.
- The installation and commissioning guide is written for installation personnel with a technical background, who are familiar with the functionality and programming of the relevant Stentofon exchange (TouchLine or AlphaCom).
- The quick reference guide is intended for all users and operators of the Control Room Master. There is one section for TouchLine users, and another for AlphaCom users.
Related Documentation
| Data Sheet "Control Room Master III - Model 7003" | A100K10185 |
|---|---|
| Manual "Control Handler System - Commissioning / User guide" | A100K10174 |
| AlphaCom Installation and Commissioning manual | A100K10002 |
| System Description, Installation & Commissioning for alphaCom 4/5 - add-on to A100K10001 and A100K10002 | A100K10197 |
Liability
Stentofon AS and its subsidiaries assume no responsibility for any errors that may appear in its documentation, or damages arising from the information in it. No information in this publication should be regarded as a warranty made by Stentofon. This publication may be updated without notice.
Product names mentioned in this publication may be trademarks. They are used only for identification.
Brief Description
This advanced control room master features a large 4 x 20 character alphanumeric display with backlight, full dialing keypad, 8 programmable single-touch keys, answer-next-in-queue key, handset, sensitive electret or gooseneck microphone and a powerful 1W loudspeaker. The station offers full loudspeaking conversation with automatic switching of the speech direction. Manual override of speech direction is also possible.
The station's display provides full information on the current conversation and call queue. The information includes the directory number and name/location. An answer-next-in-queue button allows you to respond to calls according to priority and time of arrival.
The station can be used with either the TouchLine or the AlphaCom exchange.
- The CRM III stations complies with the EMC requirements:
- EN 50081-1 Jan. 92 (emission)
- EN 50082-1 Jan. 92 (Immunity)
Functional Description
Application Areas
The Control Room Master III is intended for applications with a centralized control unit such as security centers for office and industrial buildings - including elevator communications - or prisons.
Possible Configurations
You can use the CRM-III unit with a Stentofon TouchLine exchange or with an AlphaCom exchange.
The CRM-III cannot be used with a TouchLine Compact exchange.
TouchLine Exchange:
- Any size of exchange
- Up to 15 CRM-III units pr DPB (Data Processing Board)
- 4-line configurable display information
AlphaCom Exchange:
- Any size of exchange
- In an AlphaNet installation with software 06.00 the CRM-III only handles Call Requests coming in from the exchange where the CRM-III is connected
- Any number of CRM-III units
- 4-line display information
Features
For a TouchLine exchange, the CRM-III queuing functionality is based on the Control Handler System (CHS) software on the DPB board.
For an AlphaCom exchange, the CRM-III queuing functionality is based on the AlphaCom's internal message feature.
- 4x20 character display with backlight. See page 38 for display information in TouchLine exchange and page 42 for display information in AlphaCom exchanges.
- Multiple call-in annunciation with full display information and different priority levels.
- Call queue size:
- - TouchLine - up to 100 inputs.
- - AlphaCom - up to 1100 inputs.
- Auto acknowledgment to call-in point by flashing station lamp. Voice message acknowledgment requires a Speech Message Board (SMB) in the TouchLine system, or an ASVP board in the AlphaCom system.
- Buzzer indication of queue.