CRM III - Control Room Master

Introduction

About This Manual

This manual provides the following information about the Control Room Master (CRM-III) from Stentofon:

• A functional description outlining the capabilities of the station
• An installation and commissioning guide explaining how to install the station as well as elementary programming of the station and the exchange
• A user guide summarizing how to use the function

The item numbers for the CRM-III stations are:

• With gooseneck microphone: 100 7004 000
• With electret microphone: 100 7003 000

Reader Group

•:* The functional description is intended for salespeople and consultants.

• The installation and commissioning guide is written for installation personnel with a technical background, who are familiar with the functionality and programming of the relevant Stentofon exchange (TouchLine or AlphaCom).
• The quick reference guide is intended for all users and operators of the Control Room Master. There is one section for TouchLine users, and another for AlphaCom users.

Related Documentation

Data Sheet "Control Room Master III - Model 7003"	A100K10185
Manual "Control Handler System - Commissioning / User guide"	A100K10174
AlphaCom Installation and Commissioning manual	A100K10002
System Description, Installation & Commissioning for alphaCom 4/5 - add-on to A100K10001 and A100K10002	A100K10197

Liability

Stentofon AS and its subsidiaries assume no responsibility for any errors that may appear in its documentation, or damages arising from the information in it. No information in this publication should be regarded as a warranty made by Stentofon. This publication may be updated without notice. Product names mentioned in this publication may be trademarks. They are used only for identification.

Brief Description

This advanced control room master features a large 4 x 20 character alphanumeric display with backlight, full dialing keypad, 8 programmable single-touch keys, answer-next-in-queue key, handset, sensitive electret or gooseneck microphone and a powerful 1W loudspeaker. The station offers full loudspeaking conversation with automatic switching of the speech direction. Manual override of speech direction is also possible. The station's display provides full information on the current conversation and call queue. The information includes the directory number and name/location. An answer-next-in-queue button allows you to respond to calls according to priority and time of arrival. The station can be used with either the TouchLine or the AlphaCom exchange.

The CRM III stations complies with the EMC requirements:

EN 50081-1 Jan. 92 (emission)

EN 50082-1 Jan. 92 (Immunity)

Functional Description

Application Areas

The Control Room Master III is intended for applications with a centralized control unit such as security centers for office and industrial buildings - including elevator communications - or prisons.

Possible Configurations

You can use the CRM-III unit with a Stentofon TouchLine exchange or with an AlphaCom exchange. The CRM-III cannot be used with a TouchLine Compact exchange.
TouchLine Exchange:

• Any size of exchange
• Up to 15 CRM-III units pr DPB (Data Processing Board)
• 4-line configurable display information

AlphaCom Exchange:

• Any size of exchange
• In an AlphaNet installation with software 06.00 the CRM-III only handles Call Requests coming in from the exchange where the CRM-III is connected
• Any number of CRM-III units
• 4-line display information

Features

For a TouchLine exchange, the CRM-III queuing functionality is based on the Control Handler System (CHS) software on the DPB board. For an AlphaCom exchange, the CRM-III queuing functionality is based on the AlphaCom's internal message feature.

• 4x20 character display with backlight. See page 38 for display information in TouchLine exchange and page 42 for display information in AlphaCom exchanges.
• Multiple call-in annunciation with full display information and different priority levels.
• Call queue size:

- TouchLine - up to 100 inputs.

- AlphaCom - up to 1100 inputs.

• Auto acknowledgment to call-in point by flashing station lamp. Voice message acknowledgment requires a Speech Message Board (SMB) in the TouchLine system, or an ASVP board in the AlphaCom system.
• Buzzer indication of queue.

==Single-Touch Keys

• Single touch access to stations, group calls, audio monitoring, public adress zones, radio channels and telephone lines.

Line Monitoring

When Line Monitoring is activated, the system status appears on the CRM-III display. For the TouchLine system, see the Call Handler documentation for details of how to display line monitoring information. Please note that special PMFR software must be installed (1000 681030). For the AlphaCom, see the AlphaCom Installation and Commissioning manual.

Microphone

• Model 7003 has an electret microphone with automatic sensitivity adjustment.
• Model 7004 has a goose-neck microphone with a noise-canceling feature.

Installation and Commissioning - TouchLine

Hardware and Software Requirements

• TouchLine exchange with:

- Subscriber Board ABD-2 (1000 610120)

- PMFR board(1000 631690)

- Data Processing Board DPB (1000 638710)with CHS software Version 04.00 or later (1000 683010).

- Terminal (such as VT100 or VT200) or PC with terminal emulation for programming the DPB board.

• Control Room Master III station (1000 700300/1000 700400)
• Local +12V DC / 300 mA power supply for the station. (If ordering from Stentofon: EQPOW 20490 Mascot Power 6823/6-12)
• Station cable (Hirschmann plug: EPKAB98500; RJ45 modular jack: EPKAB98510).

Optional Extras

The line monitoring feature requires special PMFR software: order no. 1000 681030. The voice message option for automatic acknowledgment to the call-in point requires a Speech Message Board (SMB, order number 1000 60000) and one free program channel for the message distribution. When there are two or more CRM-III stations, the data must be distributed via a separate Data Distribution Board (DDB - order number 1000 638850). Mount the Data Distribution Board to a mounting frame, order number 1000 614000.

Cabling

Figure 3-1 Cabling for the CRM-III station and DPB Programming terminal

Figure 3-2 Cabling of more than one CRM-III using a Data Distribution Board (DDB)

Data Processing Board
Install the DPB board in the TouchLine exchange as explained in the installation instructions included with the board (TouchLine System Data Processing Board DPB 1000638710 Installation Instructions, IM 1569).
CRM-III
Connect the CRM-III station as shown in Figure 3-1.
Audio
Connect the station cable to the station's abcd connector. There are two alternative station cables:

• 3-meter cable with 6-pin Hirschmann plug.

Connection:

• a - pin 1
• b - pin 2
• c - pin 4
• d - pin 6

• 3-meter cable with RJ45 modular jack.

Connection:

• a - pin 3
• b - pin 6
• c - pin 7
• d - pin 8

Data
Connect the cable from DPB Port 1 (pin B42-B44) to the corresponding pins on the station.
With two more CRM-III stations, you need a Data Distribution Board (DDB) for distribution of the data. See Figure Figure 3-2.
The DDB-board has 13 identical outputs.
Power
Connect to the local power supply (12V DC)
The data cable can have a length of up to 1400 meters (4590 feet), or more if heavier wires are used.
Terminal for DPB Programming
Connect the terminal/PC to Port 2 of the DPB board as shown in Figure 3-1.
Enable Data Communication with the station
Set the switches on the station as shown in Section 3.5

Programming the Exchange

This programming instruction covers programming of the PMFR and DPB boards. We have used the following set of directory numbers in the example - other directory numbers can be used:

CRM-III directory number	100
Priority 0 Call Request	6900
Priority 2 Call Request	6901
Priority 3 Call Request	6902
Display identification code	689
Answer next in queue	6891
Clear next in queue	6892

The example uses the following DPB ports:

Display data for CRM-III	Port 1
Terminal port on DPB	Port 2

Programming the PMFR Board
To program the PMFR board, you use the programming panel
Baud Rate
Set the baud rate to 9600:

Select the opcode	E54
Read line 18	18 + RD
Enter the value 0034 in this line, and activate the command	0034 + ACT
Step to line 19	STP
Enter the value 0034 in this line, and activate the command	0034 + ACT
	CANCEL

Press the red reset button on PMFR.
Specify Directory and Call Request Numbers for CRM-III
Each CRM-III station can have up to 4 directory numbers: one directory number for direct calling, and 3 call request numbers for queuing of calls.
It is possible to define different priority levels for the call requests. The priority levels are from 0 to 3, where 3 is highest priority.
Choose a physical position with an ABD-2 subscriber board connection for the CRM-III directory number. (If the CRM-III is already connected, you can press 788 on the station to see its physical number in Display B of the programming panel.)
In the example, the CRM-III has directory number 100:

Select the opcode	E48
Read line for physical position to be used	<phys. pos.> + RD
Enter the value for the directory number in this line, and activate the command	F100 + ACT
	CANCEL

Next, program the call request numbers (6900-6902 in this example) for the CRM-III station. You can use any physical positions that are available - no subscriber board is required for these numbers.

Select the opcode	E48
Read line for 1st physical position to be used	<phys. pos. 1> + RD
Enter the value for the directory number in this line, and activate the command	6900 + ACT
Read line for 2nd physical position to be used	<phys. pos. 2> + RD
Read line for 3rd physical position to be used	<phys. pos. 3> + RD
Enter the value for the directory number in this line, and activate the command	6902 + ACT
	CANCEL

Specify Dummy Numbers for CRM-III Station Functions
In this step you allocate dummy numbers for the following CRM-III features:

• Identify display station (689)
• Answer next in queue (6891)
• Delete queue entry (6892)

Select the opcode	E51
Find a free line and read it	<free line 1> + RD
Enter the value for the dummy number for display identification, and activate	F689 + ACT
Find another free line and read it	<free line 2> + RD
Enter the value for the dummy number for "Answer next in queue", and activate	6891 + ACT
Find another free line and read it	<free line 3> + RD
Enter the value for the dummy number for "delete queue entry", and activate	6892 + ACT
	CANCEL

Enter reference information for these dummy numbers: Setting the D-bit gives a 1-minute time-out, to avoid problems if a non-CRM-III station happens to dial the number by mistake.

Select the opcode	E52
Read the value for the dummy number for display identification	F689 + RD
Set the reference information for display identification	Bits 0-8 and D ON, the rest OFF
Activate the command	ACT + CLR
Set the reference information for "Answer next in queue"	Bits 0-8 and D ON, the rest OFF
Activate the command	ACT + CLR
Read the value for the dummy number for "Delete queue entry"	6892 + RD
Set the reference information for "Delete queue entry"	Bits 0-8 and D ON, the rest OFF
Activate the command	ACT
	CANCEL

Acknowledgment to Call-in point
To enable acknowledgment to call-in point by flashing the LED on the calling station, the following programming is required:

Action	Press:
Select the opcode	Press E54
Go to line 29	29 + RD (*1)
Enable flashing LED	FF0F
Activate the command	ACT + CLR
	CANCEL

*1) This programming is only required if line 29 is FFFF or 0000. If any othe value, just leave it like it is.

DPB Cold Start using the Programming Panel
All the programming of the queue and display system is held on the DPB board.

As you activate each programming command shown below, watch Display B on the programming panel.
 
As the command runs, Display B shows the "busy" indication bbxx, where xx is the name of the command.
 
Wait until bbxx disappears before you continue.

If an Exxx code appears in Display B, it may indicate an error. To clear the Exxx code, press ACT. These codes are described in the CHS documentation.
The LEDs on the DPB board also indicate whether the board is busy or ready for programming. The lowest LED flashes when the board is ready for programming, and shows a steady light when the board is busy.
Create a Board Address
For a new DPB, run the following cold start procedure.

WARNING:
 
If a DPB board has already been programmed, ALL existing information (names and numbers) on the board will be  deleted.
 

1) To set the DPB in programming mode, press the green button quickly. The lowest diode starts flashing (about once per second).

2) To give the board its address, use opcode E62:

Action	Press:
Select the opcode	Press E62
Go to adress 0100	0100 + READ
Enter the value DFB0 in this line, and activate the command	DFB0 + ACT

Display A in the Programming Panel should change to A300, and display B to 0000. If not, check the cabling between the PMFR and DPB, and check that the baud rate on PMFR is 9600 baud.
Complete the System Cold Start
System Cold Start is performed in address A300, still using opcode E62:

Action	Press:
Erase NVRAM (0196 if additional RAM on DPB)	0164 + ACT
Reset NVRAM directory, create tables (0296 if additional RAM on DPB)	0264 + ACT
Define call queues	0300 + ACT
x=number of terminals (1 in this example)	03xA + ACT
y=number of CRM-III stations	04yA + ACT
Create dynamic system tables	0500 + ACT
Create subscriber tables (Display B will show E702 or similar Exxx code - this is OK here; it shows that xxx subscribers are available)	0640 + ACT
Load screen test	0701 + ACT
Select terminal type x (se table below)	080x + ACT
Complete the cold start	CANCEL

Press the red RESET button on the DPB to exit programming mode.

x=1 DEC VT2200 (ANSI 3.64)
x=2 DEC VT220 7-bit (national chars)
x=3 DEC VT100 (7-bit)
x=4 Tandberg TDV2215
x=5 Tandberg TDV2220 (ECMA)
x=6 Qume QVT102 or Lear Siegler ADM11

Configuring the DPB
Adressing the DPB
The board must be addressed after a RESET, or if another board has been addressed in the meantime. It is not necessary to be in "green button" (programming) mode.

Action	Press:
Select the opcode	E62
Read line 0 and enter the board's adress	RD + DFB0
Activate	ACT

Display A in the Programming Panel should change to A000.
Programming the Queue System

• To enter a value in an address, first read the address (type the address and press RD) and then enter a value in this address (type the value and press ACT).
• For example, to enter the value 5000 in address A0C0, type:
• A0C0 + RD + 5000 + ACT.
• To step to the next address line in a table, press STP.

Define Port 1 for the CRM-III, and Port 2 for the terminal:

Action	Adress+RD	Value+ACT
Specify CRM-III as device on Port 1	A0C0	5000
Set default baud rate	A0C2	0000
Specify terminal as device on Port 2	A0C4	1000
Set default baud rate	A0C6	0000
	Press CLR

Define priority levels for call requests. Priority levels are from 0 to 3, where level 3 is the most urgent.

Action	Adress+RD	Value+ACT
Priority 1 for call to busy station number	A010	0001
Priority 0 for 1st call request number	A012	0000
Priority 3 for 3rd call request number	A016	0003
	Press CLR

Specify that the acknowledgment to the call-in point should be a flashing LED on the calling station:

Action	Adress+RD	Value+ACT
Ack. to Priority 0 call-in-point	A200	0200
Ack. to Priority 1 call-in-point	A202	0200
Ack. to Priority 3 call-in-point	A206	0200
	Press CLR

Define buzzer behavior for the CRM-III station. For example, 05 indicates 5 seconds between beeps:

Action	Adress+RD	Value+ACT
Priority 0 calls - buzz at 5-sec. intervals	A208	0305
Priority 1 calls - buzz at 5-sec. intervals	A20A	0305
Priority 2 calls - buzz at 5-sec. intervals	A20C	0305
Priority 3 calls - buzz at 5-sec. intervals	A20E	0301
Duration of buzzer "beep" - 0,5 seconds	A212	0500
	Press CLR

Define Control Room Master III station with associated directory numbers (queue 1):

Action	Adress+RD	Value+ACT
Display description	A100	2106
Directory number, station	A102	F100
Directory number, priority 0	A104	6900
Directory number, priority 2	A106	6901
Directory number, priority 3	A108	6902
	Press CLR

Define the terminal (queue 2). In this example, the terminal is used only for inserting name texts. It is also possible to use a terminal for displaying queue information.

Action	Adress+RD	Value+ACT
Display description	A110	1200
	Press CLR

Enter display description:

Action	Adress+RD	Value+ACT
Display 1 - CRM-III
Physical display description	A2B8	1414
Connect window	A2BA	1114
Menu window (xxxx = 4114 if the above mentioned key labels should always be displayed; otherwise xxxx = 000).	A2BE	xxxx
	Press CLR

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