Error message "Unable to retrieve server information" during installation of Recorder 2.0
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Problem: During installation of Recorder 2.0, when trying to connect the Playback & Configuration Client to the Recorder Sever, you get the error message "Unable to retrieve server information. Ensure that the Recorder Server is running and configured":
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| Error message when trying to connect the recorder client to the server |
The problem could be because the default port 8080 is used by another service. Try a different port, e.g. port 8088. Configuration steps:
1. In Windows Services, Stop the NVR2 Service:
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| Storage Management tab |
2. In the Recorder Configurator, change the Command Port to e.g. 8088:
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| Change Command Port |
3. In Windows Services, Start the NVR2 Service.
4. In the Playback & Configuration Client change the port number accordingly, then Authenticate:
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| Change port in the client setup |