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Difference between revisions of "Error message when starting AlphaPro after first time installation"

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During AlphaPro installation, also the driver for hardware key (USB or Parallel port dongle) is automatically installed. Occasionally it might happen that the driver for some reason is not installed properly. When the AlphaPro program is started you will get an error message saying '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12".'''
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{{AI}}
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===Problem===
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Error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12"''' when starting AlphaPro first time after installation.
  
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This can be fixed by installing the driver separately:
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[[Image:SuperPro init failed.png|thumb|400px|left|Error message when starting AlphaPro]]
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* Download and install the latest from safenet-inc.com: [http://www.safenet-inc.com/support/tech/latestdriver.asp System Driver]
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<br style="clear:both;" />
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===Solution===
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This error message indicates that the driver for the hardware dongle (USB key) is not installed. The error message will be displayed regardless if the dongle is inserted in the PC or not.
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After the AlphaPro installation has been installed by running the '''setup.exe''' file, the driver for hardware key must be installed separately.
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* In the '''Start''' menu in Windows, open the folder '''Zenitel''' > '''AlphaPro'''
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* Start "''Launch Sentinel System Driver''..."
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* The driver will now be installed
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[[File:AlphaPro Dongle Win7.png|thumb|400px|left|Installing the dongle driver in Windows 7]]
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<br><br><br><br>
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[[File:AlphaPro Dongle Win10.png|thumb|400px|left|Installing the dongle driver in Windows 10]]
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[[Category:AlphaPro Troubleshooting]]

Latest revision as of 10:54, 24 October 2023

AI.png

Problem

Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.

Error message when starting AlphaPro


Solution

This error message indicates that the driver for the hardware dongle (USB key) is not installed. The error message will be displayed regardless if the dongle is inserted in the PC or not.

After the AlphaPro installation has been installed by running the setup.exe file, the driver for hardware key must be installed separately.

  • In the Start menu in Windows, open the folder Zenitel > AlphaPro
  • Start "Launch Sentinel System Driver..."
  • The driver will now be installed
Installing the dongle driver in Windows 7





Installing the dongle driver in Windows 10
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