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Error message when starting AlphaPro after first time installation

From Zenitel Wiki

Problem

Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.

Error message when starting AlphaPro


Solution

This error message indicates that the driver for the hardware dongle (USB key) is not installed. The error message will be displayed regardless if the dongle is inserted in the PC or not.

After the AlphaPro installation has been installed by running the setup.exe file, the driver for hardware key must be installed separately.

  • In the Start menu in Windows, open the folder Zenitel > AlphaPro
  • Start "Launch Sentinel System Driver..."
  • The driver will now be installed
Installing the dongle driver in Windows 7





Installing the dongle driver in Windows 10