Difference between revisions of "Error message when starting AlphaPro after first time installation"
From Zenitel Wiki
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During AlphaPro installation the driver for hardware key (USB or Parallel port dongle) is also installed. Occasionally it happens that the driver for some reason is not properly installed. When starting the AlphaPro program you will get an error message saying '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12".''' | During AlphaPro installation the driver for hardware key (USB or Parallel port dongle) is also installed. Occasionally it happens that the driver for some reason is not properly installed. When starting the AlphaPro program you will get an error message saying '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12".''' | ||
| − | '''Solution:''' | + | '''Solution:''' Install the driver separately: |
* Download, unzip and install the latest driver from safenet-inc.com: [https://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/ System Driver] | * Download, unzip and install the latest driver from safenet-inc.com: [https://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/ System Driver] | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:AlphaPro Troubleshooting]] | [[Category:AlphaPro Troubleshooting]] | ||
Revision as of 09:11, 29 May 2012
Problem: Error message when starting AlphaPro after first time installation.
During AlphaPro installation the driver for hardware key (USB or Parallel port dongle) is also installed. Occasionally it happens that the driver for some reason is not properly installed. When starting the AlphaPro program you will get an error message saying "SuperPro initialization failed" or "RNBOsproInitialize Status = 12".
Solution: Install the driver separately:
- Download, unzip and install the latest driver from safenet-inc.com: System Driver