Difference between revisions of "Error message when starting AlphaPro after first time installation"
From Zenitel Wiki
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[[Image:SuperPro init failed.png|thumb|300px|Error message when starting AlphaPro]] | [[Image:SuperPro init failed.png|thumb|300px|Error message when starting AlphaPro]] | ||
| − | '''Problem:''' Error message when starting AlphaPro after first time installation. | + | '''Problem:''' Error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12".''' when starting AlphaPro after first time installation. |
The AlphaPro installation set consists of two softwares: | The AlphaPro installation set consists of two softwares: | ||
Revision as of 21:08, 21 November 2016
Problem: Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12". when starting AlphaPro after first time installation.
The AlphaPro installation set consists of two softwares:
- The AlphaPro software
- The driver for the hardware dongle (USB key)
During AlphaPro installation the driver for hardware key must be installed separately. When starting the AlphaPro program and the driver for the dongle is missing, you will get an error message saying "SuperPro initialization failed" or "RNBOsproInitialize Status = 12".
Solution: Install the driver separately:
- Download, unzip and install the latest driver from safenet-inc.com: System Driver