Difference between revisions of "Error message when starting AlphaPro after first time installation"
From Zenitel Wiki
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| − | '''Solution:''' Install the driver | + | '''Solution:''' Install the driver for the hardware dongle (USB key). |
The AlphaPro installation set consists of two softwares: | The AlphaPro installation set consists of two softwares: | ||
Revision as of 21:22, 21 November 2016
Problem: Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.
Solution: Install the driver for the hardware dongle (USB key).
The AlphaPro installation set consists of two softwares:
- The AlphaPro software
- The driver for the hardware dongle (USB key)
After the AlphaPro installation is installed, the driver for hardware key must be installed separately.
In the Start menu in Windows, open the folder Zenitel > AlphaPro. Start "Launch Sentinel System Driver..."