Difference between revisions of "Error message when starting AlphaPro after first time installation"
From Zenitel Wiki
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In the '''Start''' menu in Windows, open the folder '''Zenitel''' > '''AlphaPro'''. Start "Launch Sentinel System Driver..." | In the '''Start''' menu in Windows, open the folder '''Zenitel''' > '''AlphaPro'''. Start "Launch Sentinel System Driver..." | ||
| − | [[File:AlphaPro Dongle Win7.png|thumb|400px|Windows 7]] | + | [[File:AlphaPro Dongle Win7.png|thumb|400px|left|Windows 7]] |
| − | [[File:AlphaPro Dongle Win10.png|thumb|400px|Windows 10]] | + | [[File:AlphaPro Dongle Win10.png|thumb|400px|left|Windows 10]] |
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:AlphaPro Troubleshooting]] | [[Category:AlphaPro Troubleshooting]] | ||
Revision as of 21:26, 21 November 2016
Problem: Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.
Solution: Install the driver for the hardware dongle (USB key).
The AlphaPro installation set consists of two softwares:
- The AlphaPro software
- The driver for the hardware dongle (USB key)
After the AlphaPro installation is installed, the driver for hardware key must be installed separately.
In the Start menu in Windows, open the folder Zenitel > AlphaPro. Start "Launch Sentinel System Driver..."
