Difference between revisions of "Error message when starting AlphaPro after first time installation"
From Zenitel Wiki
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After the AlphaPro installation is installed, the driver for hardware key must be installed separately. | After the AlphaPro installation is installed, the driver for hardware key must be installed separately. | ||
| − | In the '''Start''' menu in Windows, open the folder '''Zenitel''' > '''AlphaPro''' | + | * In the '''Start''' menu in Windows, open the folder '''Zenitel''' > '''AlphaPro''' |
| + | * Start "Launch Sentinel System Driver..." | ||
| + | * The driver will no be installed | ||
[[File:AlphaPro Dongle Win7.png|thumb|400px|left|Windows 7]] | [[File:AlphaPro Dongle Win7.png|thumb|400px|left|Windows 7]] | ||
Revision as of 21:31, 21 November 2016
Problem: Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.
Solution: Install the driver for the hardware dongle (USB key).
The AlphaPro installation set consists of two softwares:
- The AlphaPro software
- The driver for the hardware dongle (USB key)
After the AlphaPro installation is installed, the driver for hardware key must be installed separately.
- In the Start menu in Windows, open the folder Zenitel > AlphaPro
- Start "Launch Sentinel System Driver..."
- The driver will no be installed
