Difference between revisions of "Error message when starting AlphaPro after first time installation"
From Zenitel Wiki
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| − | + | ===Solution=== | |
| + | Install the driver for the hardware dongle (USB key). | ||
The AlphaPro installation set consists of two softwares: | The AlphaPro installation set consists of two softwares: | ||
Revision as of 21:33, 21 November 2016
Problem
Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.
Solution
Install the driver for the hardware dongle (USB key).
The AlphaPro installation set consists of two softwares:
- The AlphaPro software
- The driver for the hardware dongle (USB key)
After the AlphaPro installation is installed, the driver for hardware key must be installed separately.
- In the Start menu in Windows, open the folder Zenitel > AlphaPro
- Start "Launch Sentinel System Driver..."
- The driver will no be installed
