Difference between revisions of "Error message when starting AlphaPro after first time installation"
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===Problem=== | ===Problem=== | ||
Error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12"''' when starting AlphaPro first time after installation. | Error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12"''' when starting AlphaPro first time after installation. | ||
| + | [[Image:SuperPro init failed.png|thumb|400px|Error message when starting AlphaPro]] | ||
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===Solution=== | ===Solution=== | ||
Revision as of 21:34, 21 November 2016
Problem
Error message "SuperPro initialization failed" or "RNBOsproInitialize Status = 12" when starting AlphaPro first time after installation.
Solution
Install the driver for the hardware dongle (USB key).
The AlphaPro installation set consists of two softwares:
- The AlphaPro software
- The driver for the hardware dongle (USB key)
After the AlphaPro installation is installed, the driver for hardware key must be installed separately.
- In the Start menu in Windows, open the folder Zenitel > AlphaPro
- Start "Launch Sentinel System Driver..."
- The driver will no be installed
