AMAG Symmetry - Zenitel Connect Pro integration

General

The Zenitel Connect Pro system communicates with AMAG Symmetry via the WAMP protocol through the API.
AMAG is a brand/company name used in some countries; in others, the company is known as G4S Technology or G4 Tec. Symmetry is also sold under the names Multimax, NSM, or S8600.

Information from AMAG

Capabilities

When a call request is made, video surveillance cameras can be moved to the caller’s location and automatically displayed to the Symmetry system operator.
Incoming intercom calls can be displayed on a graphical map along with all other integrated system elements to allow a unified visual interface for control.
Intercom stations can be linked through Symmetry to nearby security assets, allowing the system operator to release a door, open a barrier, or take other required actions—easily, even in large-scale systems.
Incoming intercom calls can be treated as alarms in critical environments.

Compatibility

Symmetry: 9.8 or higher
Zenitel Connect Pro: 1.5.0 or higher

Licensing

Zenitel Connect Pro: Zenitel Connect Pro requires an integration license, item number 1002720900.

Symmetry:

INTERCOM-KIT-V9 – Intercom license for Symmetry SMS v9. Only one per Symmetry SMS system is required.
VID-CAM-001-V9 – Video Integration License. One is needed for each camera. The Intercom Integration supports the automatic call-up of up to four cameras per substation. To associate a camera, it must be defined in Symmetry.

VID-CAM-001-V9 assumes a single camera, but there are larger camera bundles available (such as VID-CAM-016-V9 for a block of 16 cameras).

Introduction

The following article explains, step by step, how to set up Zenitel Connect Pro and AMAG Symmetry.
It is assumed that you have installed AMAG Symmetry with valid licenses and Connect Pro with a valid license.

Configuring the Zenitel Connect Pro Connection

1. Create a Zenitel Link User:

Each client needs to create a Zenitel Link user. To do so, follow these steps:

Open your browser and enter the IP Address of Zenitel Connect Pro.
Navigate to the "System" section.
Select "Users".
Click on the plus icon, then set the username, role, and password for the Zenitel Link user.

Configuring Zenitel Link user

Configuring Amag Symmetry

Open the Symmetry Client application and navigate to the Install tab. Select Intercom, then select Client. After the Client dialog opens, click New to add a new Client. In Symmetry, a Client represents an Operator or Reception – a main desk or position for handling calls.

The next step is to navigate to the Install tab, select Intercom, and choose Stations. Add the stations that have been discovered and paired in Connect Pro, using the same directory number.

Once you have defined the Client and Station, go back to the Client, navigate to Extended Properties, and click on Connect Pro Configuration. Now you can fill in the fields with the Connect Pro data and click the Connect button. After a successful connection, you can select the system Operator, which is the Client you created a few steps earlier. When the connection is established successfully, you can now operate Zenitel Connect Pro devices within AMAG Symmetry.

Connection to Zenitel Connect Pro

After configuration, when you run the Symmetry system, the only thing you need to do to connect to Connect Pro is navigate to the Client dialog and the Extended Property tab. If you have a valid configuration, it will trigger an automatic connection to Connect Pro, and you will see the Status as Connected.

Map

Navigate to the Home tab and select Graphics.

New form will be open and inside that window you can place map and device on map.

Call Handling

Navigate to the Home tab and select Intercom. Now you can operate with Intercoms. When a device has an Online status, you can receive and make calls. Once a call is established, the video from the calling Intercom will be displayed..