Devices (RMM)
From Zenitel Wiki
Efficient management of your devices.
The Devices screen shows all devices managed within the Partner Portal that the currently logged-in user has access to. The table displays detailed device information and allows for filtering and ordering on various fields.
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The settings cog in the top-right corner of the screen lets you customize the columns displayed. Make sure the columns that you want to be visible are checked in the Customize Columns list.
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Be aware that changing the visibility of columns is applicable to all users in your organization. |
The Devices screen can display the following columns:
- Name: A user-friendly name controllable by your organization.
- Vendor: The name of the vendor who manufactured the device, i.e. Zenitel.
- Model: The model of the device, e.g. IP Speaker, Intercom Device and Zenitel Connect Pro.
- Submodel: The submodel of the device, also known as the type number. E.g. TCIV-6+, IP-LCM and ITSV-5.
- Customer: The name of the customer which the device belongs to.
- Space: The space that claimed the device.
- Parent: The device’s parent, in cases where a parent/child relationship exists between devices. This will usually be a Zenitel Connect Pro device.
- Status: The current status of the device, which can be Online, Offline or Error.
- MAC Address: The MAC address of the device.
- Serial Number: The serial number of the device.
- Cloud ID: The unique ID assigned to this device.
- Firmware Version: The device’s firmware version.
- Created at: Timestamp for when the device first registered to the RMM.
Selecting multiple devices
Some functions, like sending remote commands or deleting devices, can be performed on a batch of devices. Select the devices you want to be part of the batch by clicking the checkboxes next to their names. Doing this reveals a menu above the device list showing:
- How many devices are selected.
- A Commands tab (this only appears if the selected devices are of the same model; see Sending remote commands for further details).
- The option to delete the selected devices.
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