Email Notifications (RMM)

Overview

Proactively monitoring a system usually requires getting notifications instead of constantly checking in on the status. If a problem occurs, information should be pushed out to someone who can act on it.

Configuration

Email notifications is the most basic form of notifications from the RMM system. It requires two basic configurations:

1. A default recipient address must be provided for the tenant
2. Emails must be enabled for the partner tenant
3. Optionally: Change recipient for each customer/space. These settings can be inherited within each customer, i.e. the email provided for the customer can either be inherited for all spaces, or individual recipients can be set per space.

Setting default notification recipient

This is done under Settings -> Notifications. Add a valid email address in the "Email field" and press the "Save button".

Enabling emails for the tenant

Under Settings -> Integrations, click the "Email button" in the header. The format and content of the emails can be customized for notifications of new and closed incidents. Adapt to your needs or use the default settings. Click through the steps using the next button (new incident format, closed incident format) and finish with pressing the "Enable button".

Changing recipient per customer/space

Under the specific customer, use the three dots "..." to select Settings. This will open up the popup on the right side with settings for the specific customer. Under Notifications, make sure that Email is turned on. You can then choose to inherit the email address or define a different one for this customer/space.