Manage Spaces (RMM)

Add and manage your spaces with ease

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To add a customer or space for your company, follow these steps:

1. To add a new customer, press the Create Customer button and follow the instructions
2. To add a new space, hover over the customer or space you would like to add to, click the ellipsis (...) that appears, and click Add new space. Alternatively, you can hover over the path to the selected space in the dashboard section and click the + icon that appears. Note that you can also update the space’s name by clicking the pencil icon:



3. Provide a name for the space. This might be the location of a branch or a store name; for example, London.
4. Hover over the space you just created, click the ellipsis that appears, and click Add new space. This creates a child space nested below the parent space.
5. Repeat steps 2 and 3 as required to reflect your company’s physical structure. Here is an example of what this might look like:

Multiple levels of nesting are supported to accommodate any company configuration.

You can rename and delete spaces. You can also drag and drop spaces to change the order in which they are displayed. Be careful when performing any of these actions, however, as they will impact the entire company and, consequently, all other users. It’s not just your instance that is affected.

Incidents warning indicator

The warning sign next to a space alerts you to incidents that the space is experiencing.

The color reflects the most severe incident where more than one incident is exists in the space: Low (gray), Moderate (yellow), High (orange), or Critical (red).

Hover over for more information and click to bring up the Incidents widget in the dashboard which contains further detail on the those incidents. Read the Incidents documentation for more information.

Space pop up menu

A pop up menu for your spaces contains functions that lets you manage your spaces easily.
Mouse over a space to reveal the ellipsis (...). Click the ellipsis to display a pop up menu that is relevant for the specific space.

Space name

The name of the space appears at the top of the menu, e.g., Boston.

Set maintenance ON

Pauses notifications when work is carried out to resolve an issue with a device in that space. See Set Maintenance.

Claim a device

This space can claim an unclaimed device. See Claim a device.

Rename

Rename the space.

Manage Access

Grant access to users or groups of users. See Space Settings.

Add new space

Adds a sub-space under the selected space.

Remove

Removes the space.

Edit Customer

If opening the popup menu on a customer root element, the name of the customer can be changed. It is also possible to upload an image for the customer, e.g. a logo.

Settings

Open the settings section for the customer/space.